German Customer Advisor | Athens Greece

At the moment Cross Border Talents is looking for German speakers to work in

tourism sector

for a top hospitality brand in Greece. Are you interested in moving abroad?

Your Role as a Customer Advisor:

Respond and record consumer inquiries/questions raised through free phone lines for customers;

Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;

Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;

Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;

Troubleshoot through the use of open questions, support documents, and system training;

Offer recommendations to common problems or frequently asked questions.

Requirements for the Customer Advisor:

High School Diploma or Higher

Native/Fluent German;

Good level of English, C1;

Writing speed: 20 words per minute

Active Listening

Good Problem Solving Skills

Strong troubleshooting skills

What to Expect:

14 attractive salaries + performance bonus;

Accommodation in a great hotel for the first two weeks,

Private Health Care;

25 days annual leave per year

Diverse and community minded organization

Career-growth and lots of learning opportunities

Working hours: 40h per week = is 8 hours per day / 5 days a week;

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