Cross Border Talents
German B2B Customer Advisor | Athens Greece
Cross Border Talents, Frankfort, Kentucky, United States
At the moment Cross Border Talents is looking for German speakers to work for a worldwide top brand. Are you interested in moving abroad?
Your Role as a Customer Advisor:
Respond and record consumer inquiries/questions raised through free phone lines for customers; Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; Troubleshoot through the use of open questions, support documents, and system training; Offer recommendations to common problems or frequently asked questions. High School Diploma or Higher Native/Fluent German; Good level of English, C1; Writing speed: 20 words per minute Active Listening Good Problem Solving Skills Strong troubleshooting skills 14 attractive salaries + performance bonus; Accommodation in a great hotel for the first two weeks, Accomodation support Private Health Care; 25 days annual leave per year Diverse and community minded organization Career-growth and lots of learning opportunities Working hours: 40h per week = is 8 hours per day / 5 days a week;
#J-18808-Ljbffr
Respond and record consumer inquiries/questions raised through free phone lines for customers; Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; Troubleshoot through the use of open questions, support documents, and system training; Offer recommendations to common problems or frequently asked questions. High School Diploma or Higher Native/Fluent German; Good level of English, C1; Writing speed: 20 words per minute Active Listening Good Problem Solving Skills Strong troubleshooting skills 14 attractive salaries + performance bonus; Accommodation in a great hotel for the first two weeks, Accomodation support Private Health Care; 25 days annual leave per year Diverse and community minded organization Career-growth and lots of learning opportunities Working hours: 40h per week = is 8 hours per day / 5 days a week;
#J-18808-Ljbffr