The JG Wentworth Company
Payment Specialist
The JG Wentworth Company, King Of Prussia, Pennsylvania, United States, 19406
Overview
Payment Specialist
Location: Chesterbrook, PA - Hybrid schedule
As a Payments Specialist, you will support clients on an ongoing basis by reviewing update requests to payments schedules and enrolled debts, ensuring payments are made accurately and on time to creditors for active settlements and working with creditors to resolve escalations or exception requests. Every aspect of the position centers on providing a great customer experience and maintaining high levels of satisfaction and program success.
We are looking for candidates who possess the following:
A positive attitude, team player, and empathy to hardship
Strong multitasking, time management and organizational skills
Ability to communicate clearly and professionally both verbally and in writing
Proficient in Word, Excel & Outlook
Responsibilities
Use our CRM to manage client accounts and document updates with detail and clarity
Review and process plan changes when active settlements are in place to make sure the changes do not cause any negative impact
Review and process program change requests to add or remove enrolled debts to ensure compliance with enrollment guidelines
Review all internal and external reporting for payment escalations that need to be resolved with client or creditor
Work externally with our escrow teams and creditors to resolve any payment issues or discrepancies.
Review settlements to ensure everything is in line per creditor agreement.
Resolve broken settlements with creditors via phone and email
Assist Negotiations in locking down creditor settlements
Communicate clearly and effectively with internal teams to resolve client requests
Qualifications Education Requirements:
Experience in banking, finance or Bachelor’s degree
Qualifications & Skills
Demonstrated written and verbal communication skills
Strong problem-solving skills
Ability to think critically and analyze risk
Ability to multi-task and work in a fast‑paced environment
Ability to work independently
Attention to detail, thoroughness and accuracy are required
Proficiency in the use of Microsoft Office applications (Word, Excel , Outlook and Adobe)
The skills mentioned above only describe the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with The J.G. Wentworth Company policies and procedures.
Compensation $19.25 phr + annual bonus
Benefits
Full Medical/Vision/Dental Benefits
401K with Company Match
Flexible Hybrid- as per manager approval, after training & probationary period
15 Days PTO
Paid Vacations & Holidays
An Unmatched Company Culture
On-Site Gym & Gym Membership Reimbursement
Employee Referral Bonuses
Public Transportation Discounts
Company Happy Hours
Business Casual Dress Code
Start building your career with J.G. Wentworth today!
J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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Location: Chesterbrook, PA - Hybrid schedule
As a Payments Specialist, you will support clients on an ongoing basis by reviewing update requests to payments schedules and enrolled debts, ensuring payments are made accurately and on time to creditors for active settlements and working with creditors to resolve escalations or exception requests. Every aspect of the position centers on providing a great customer experience and maintaining high levels of satisfaction and program success.
We are looking for candidates who possess the following:
A positive attitude, team player, and empathy to hardship
Strong multitasking, time management and organizational skills
Ability to communicate clearly and professionally both verbally and in writing
Proficient in Word, Excel & Outlook
Responsibilities
Use our CRM to manage client accounts and document updates with detail and clarity
Review and process plan changes when active settlements are in place to make sure the changes do not cause any negative impact
Review and process program change requests to add or remove enrolled debts to ensure compliance with enrollment guidelines
Review all internal and external reporting for payment escalations that need to be resolved with client or creditor
Work externally with our escrow teams and creditors to resolve any payment issues or discrepancies.
Review settlements to ensure everything is in line per creditor agreement.
Resolve broken settlements with creditors via phone and email
Assist Negotiations in locking down creditor settlements
Communicate clearly and effectively with internal teams to resolve client requests
Qualifications Education Requirements:
Experience in banking, finance or Bachelor’s degree
Qualifications & Skills
Demonstrated written and verbal communication skills
Strong problem-solving skills
Ability to think critically and analyze risk
Ability to multi-task and work in a fast‑paced environment
Ability to work independently
Attention to detail, thoroughness and accuracy are required
Proficiency in the use of Microsoft Office applications (Word, Excel , Outlook and Adobe)
The skills mentioned above only describe the essential job functions and are not intended to be a complete list of all duties and responsibilities. All job functions must be performed in accordance with The J.G. Wentworth Company policies and procedures.
Compensation $19.25 phr + annual bonus
Benefits
Full Medical/Vision/Dental Benefits
401K with Company Match
Flexible Hybrid- as per manager approval, after training & probationary period
15 Days PTO
Paid Vacations & Holidays
An Unmatched Company Culture
On-Site Gym & Gym Membership Reimbursement
Employee Referral Bonuses
Public Transportation Discounts
Company Happy Hours
Business Casual Dress Code
Start building your career with J.G. Wentworth today!
J.G. Wentworth is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. J.G. Wentworth makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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