National Debt Relief, LLC
Debt Negotiator (Creditor Escalations)
National Debt Relief, LLC, Granite Heights, Wisconsin, United States
Debt Negotiator (Creditor Escalations)
Apply to the
Debt Negotiator (Creditor Escalations)
role at
National Debt Relief, LLC .
Overview As a Debt Negotiator (Creditor Escalations), you will help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency. The role centers on high‑volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that are in the best interest of our clients. You will manage client files, research account details, and maintain momentum by averaging about 4 hours of talk time and 20–30 outbound calls per day to keep accounts moving toward resolution. This full‑time remote position is expected to start on 2/23/2026.
Responsibilities
Negotiate client debts to completion, communicating hardships and determining necessary settlement funds.
Establish and maintain contact relationships with law firms and creditors.
Analyze client portfolios to determine the optimal strategy for financial freedom.
Review client banking accounts to ascertain available funds for program execution.
Achieve monthly KPIs set by management.
Gather and submit required legal documentation for approval and payment.
Liaise with attorneys and paralegals to resolve escalated accounts.
Communicate with creditors via phone or email to obtain up‑to‑date information, including litigation details.
Collaborate with team members to ensure efficient processes.
Handle confidential information/documents with a high level of discretion.
Perform other duties as directed by manager(s).
Qualifications
Bachelor's degree preferred or relevant work experience.
Experience in a metrics‑based, goal‑driven environment.
Analytical mindset, strong business acumen, professionalism, and communication skills.
High energy, competitive, articulate, passionate, and motivated to provide best‑in‑class service to clients.
Desire to work in a collaborative, team‑oriented environment.
Ability to multitask and maintain excellent organizational skills.
Strong rapport‑building skills with clients and creditors.
Computer competency and ability to work with a computer.
Prior experience using a CRM platform (Salesforce preferred).
Prioritization of multiple tasks and projects simultaneously.
Exceptional written and verbal communication skills.
Punctuality and consistent attendance.
Maintenance of high performance expectations on a monthly basis.
Work effectively in a fast‑paced, high‑volume setting.
Ability to remain calm and professional during difficult discussions.
Openness to constructive feedback.
Availability for a full‑time position; overtime eligible if classified non‑exempt.
Compensation Information Base rate starts at $19.81/hr ($41,204.80 annually). The role is eligible for performance‑based bonuses, bringing total average compensation to $80,000 annually; the top 25% of the team can make up to $90,000. Salary ranges are provided in compliance with applicable labor laws.
About National Debt Relief National Debt Relief was founded in 2009 and has helped over 450,000 people settle over $10 billion of debt. Rated A+ by the Better Business Bureau, we empower consumers to regain financial stability through consultations, education, and advocacy.
Benefits
Generous medical, dental, and vision benefits.
401(k) with company match.
Paid holidays, volunteer time off, sick days, and vacation.
12 weeks paid parental leave.
Pre‑tax transit benefits.
No‑cost life insurance benefits.
Voluntary benefits options.
ASPCA pet health insurance discount.
Access to earned wages at any time before payday.
Equal Opportunity Employment National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
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Debt Negotiator (Creditor Escalations)
role at
National Debt Relief, LLC .
Overview As a Debt Negotiator (Creditor Escalations), you will help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency. The role centers on high‑volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that are in the best interest of our clients. You will manage client files, research account details, and maintain momentum by averaging about 4 hours of talk time and 20–30 outbound calls per day to keep accounts moving toward resolution. This full‑time remote position is expected to start on 2/23/2026.
Responsibilities
Negotiate client debts to completion, communicating hardships and determining necessary settlement funds.
Establish and maintain contact relationships with law firms and creditors.
Analyze client portfolios to determine the optimal strategy for financial freedom.
Review client banking accounts to ascertain available funds for program execution.
Achieve monthly KPIs set by management.
Gather and submit required legal documentation for approval and payment.
Liaise with attorneys and paralegals to resolve escalated accounts.
Communicate with creditors via phone or email to obtain up‑to‑date information, including litigation details.
Collaborate with team members to ensure efficient processes.
Handle confidential information/documents with a high level of discretion.
Perform other duties as directed by manager(s).
Qualifications
Bachelor's degree preferred or relevant work experience.
Experience in a metrics‑based, goal‑driven environment.
Analytical mindset, strong business acumen, professionalism, and communication skills.
High energy, competitive, articulate, passionate, and motivated to provide best‑in‑class service to clients.
Desire to work in a collaborative, team‑oriented environment.
Ability to multitask and maintain excellent organizational skills.
Strong rapport‑building skills with clients and creditors.
Computer competency and ability to work with a computer.
Prior experience using a CRM platform (Salesforce preferred).
Prioritization of multiple tasks and projects simultaneously.
Exceptional written and verbal communication skills.
Punctuality and consistent attendance.
Maintenance of high performance expectations on a monthly basis.
Work effectively in a fast‑paced, high‑volume setting.
Ability to remain calm and professional during difficult discussions.
Openness to constructive feedback.
Availability for a full‑time position; overtime eligible if classified non‑exempt.
Compensation Information Base rate starts at $19.81/hr ($41,204.80 annually). The role is eligible for performance‑based bonuses, bringing total average compensation to $80,000 annually; the top 25% of the team can make up to $90,000. Salary ranges are provided in compliance with applicable labor laws.
About National Debt Relief National Debt Relief was founded in 2009 and has helped over 450,000 people settle over $10 billion of debt. Rated A+ by the Better Business Bureau, we empower consumers to regain financial stability through consultations, education, and advocacy.
Benefits
Generous medical, dental, and vision benefits.
401(k) with company match.
Paid holidays, volunteer time off, sick days, and vacation.
12 weeks paid parental leave.
Pre‑tax transit benefits.
No‑cost life insurance benefits.
Voluntary benefits options.
ASPCA pet health insurance discount.
Access to earned wages at any time before payday.
Equal Opportunity Employment National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
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