National Debt Relief, LLC
Debt Negotiator (Creditor Escalations)
National Debt Relief, LLC, Columbia, South Carolina, us, 29228
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Debt Negotiator (Creditor Escalations)
role at
National Debt Relief, LLC
4 days ago Be among the first 25 applicants
Join to apply for the
Debt Negotiator (Creditor Escalations)
role at
National Debt Relief, LLC
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Overview As a Debt Negotiator (Creditor Escalations), you’ll help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency. The Debt Negotiator (Creditor Escalations) role centers on high-volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that are in the best interest of our clients.
As a Debt Negotiator (Creditor Escalations), you’ll help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency. The Debt Negotiator (Creditor Escalations) role centers on high-volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that are in the best interest of our clients.
You’ll manage client files, research account details, and maintain momentum by averaging about 4 hours of talk time and 20–30 outbound calls per day to keep accounts moving toward resolution. Every interaction requires proactive urgency and the use of proven negotiation practices to maximize client savings and close accounts effectively, accelerating their path toward financial stability.
Step into a role where you boldly advocate for clients seeking debt relief, leading each negotiation with confidence and a commitment to transforming lives. If you’re motivated by impactful conversations, fast-paced problem-solving, and seeing the results of your work every day, this is a role where you’ll thrive. This is a full-time remote role with an expected start date of
2/23/2026.
Responsibilities
Negotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal action
Establish and maintain contact relationships with law firms
Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible
Review client's banking account to determine funds necessary and available to execute the program
Responsible for achieving monthly KPIs set by management
Gather and submit required legal documentation for approval and payment of accounts
Liaise with law firms for client account data and document exchanges
Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm
Communicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt relief
Work with other members of the team to ensure efficient process
Manage confidential information/documents with a high level of discretion
Perform other duties as directed by manager(s)
Qualifications
Bachelor's degree preferred, or relevant work experience
Experience working in a metrics based/goals driven environment preferred
Analytical mindset with a strong business acumen, professionalism, and communication skills
High energy, competitive, articulate, passionate, and motivated to provide best in class service for clients
Desire to work in a collaborative, team-oriented environment
Multi-tasker with great organizational skills
Ability to easily build rapport with clients and creditors
National Debt Relief Role Qualifications
Computer competency and ability to work with a computer
Prior experience using a CRM platform (Salesforce preferred)
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt
Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. Base rate for this position starts at $19.81/hr ($41,204.80 annually). Role is eligible for performance-based bonuses which bring total average compensation to $80,000 annually. The top 25% of the team can make up to $90,000.
About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday
National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here
Seniority level Entry level
Employment type Full-time
Job function Sales and Management
Referrals increase your chances of interviewing at National Debt Relief, LLC by 2x
Get notified about new Negotiator jobs in
Columbia, SC .
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Debt Negotiator (Creditor Escalations)
role at
National Debt Relief, LLC
4 days ago Be among the first 25 applicants
Join to apply for the
Debt Negotiator (Creditor Escalations)
role at
National Debt Relief, LLC
Get AI-powered advice on this job and more exclusive features.
Overview As a Debt Negotiator (Creditor Escalations), you’ll help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency. The Debt Negotiator (Creditor Escalations) role centers on high-volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that are in the best interest of our clients.
As a Debt Negotiator (Creditor Escalations), you’ll help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency. The Debt Negotiator (Creditor Escalations) role centers on high-volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that are in the best interest of our clients.
You’ll manage client files, research account details, and maintain momentum by averaging about 4 hours of talk time and 20–30 outbound calls per day to keep accounts moving toward resolution. Every interaction requires proactive urgency and the use of proven negotiation practices to maximize client savings and close accounts effectively, accelerating their path toward financial stability.
Step into a role where you boldly advocate for clients seeking debt relief, leading each negotiation with confidence and a commitment to transforming lives. If you’re motivated by impactful conversations, fast-paced problem-solving, and seeing the results of your work every day, this is a role where you’ll thrive. This is a full-time remote role with an expected start date of
2/23/2026.
Responsibilities
Negotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal action
Establish and maintain contact relationships with law firms
Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible
Review client's banking account to determine funds necessary and available to execute the program
Responsible for achieving monthly KPIs set by management
Gather and submit required legal documentation for approval and payment of accounts
Liaise with law firms for client account data and document exchanges
Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm
Communicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt relief
Work with other members of the team to ensure efficient process
Manage confidential information/documents with a high level of discretion
Perform other duties as directed by manager(s)
Qualifications
Bachelor's degree preferred, or relevant work experience
Experience working in a metrics based/goals driven environment preferred
Analytical mindset with a strong business acumen, professionalism, and communication skills
High energy, competitive, articulate, passionate, and motivated to provide best in class service for clients
Desire to work in a collaborative, team-oriented environment
Multi-tasker with great organizational skills
Ability to easily build rapport with clients and creditors
National Debt Relief Role Qualifications
Computer competency and ability to work with a computer
Prior experience using a CRM platform (Salesforce preferred)
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt
Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. Base rate for this position starts at $19.81/hr ($41,204.80 annually). Role is eligible for performance-based bonuses which bring total average compensation to $80,000 annually. The top 25% of the team can make up to $90,000.
About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday
National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here
Seniority level Entry level
Employment type Full-time
Job function Sales and Management
Referrals increase your chances of interviewing at National Debt Relief, LLC by 2x
Get notified about new Negotiator jobs in
Columbia, SC .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr