National Debt Relief, LLC
Debt Negotiator (Creditor Escalations)
National Debt Relief, LLC, Nashville, Tennessee, United States
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Debt Negotiator (Creditor Escalations)
role at
National Debt Relief, LLC .
Overview As a Debt Negotiator (Creditor Escalations), you’ll help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency.
The role centers on high‑volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), aiming to reach settlements that are in the best interest of our clients.
You’ll manage client files, research account details, and maintain momentum by averaging about 4 hours of talk time and 20–30 outbound calls per day to keep accounts moving toward resolution.
Every interaction requires proactive urgency and proven negotiation practices to maximize client savings and close accounts effectively, accelerating their path toward financial stability.
This is a full‑time remote role with an expected start date of February 23, 2026.
Responsibilities
Negotiate client debts to completion by communicating client hardships, reviewing savings to determine necessary settlement funds, and obtaining a settlement to halt legal action.
Establish and maintain relationships with law firms.
Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible.
Review client banking accounts to determine funds necessary and available to execute the program.
Achieve monthly KPIs set by management.
Gather and submit required legal documentation for approval and payment of accounts.
Liaise with law firms for client account data and document exchanges.
Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm.
Communicate with creditors via phone or email to obtain up‑to‑date information, including litigation details, in service of providing client debt relief.
Collaborate with team members to ensure efficient processes.
Manage confidential information/documents with a high level of discretion.
Perform other duties as directed by manager(s).
Qualifications
Bachelor’s degree preferred, or relevant work experience.
Experience working in a metrics‑based/goals‑driven environment preferred.
Analytical mindset with strong business acumen, professionalism, and communication skills.
High energy, competitive, articulate, passionate, and motivated to provide best‑in‑class service for clients.
Desire to work in a collaborative, team‑oriented environment.
Multi‑tasker with great organizational skills.
Ability to easily build rapport with clients and creditors.
Computer competency and ability to work with a computer.
Prior experience using a CRM platform (Salesforce preferred).
Ability to prioritize multiple tasks and projects simultaneously.
Exceptional written and verbal communication skills.
Reliability and punctuality expected to report to work consistently.
Attain and maintain high performance expectations on a monthly basis.
Experience functioning in a fast‑paced, high‑volume setting.
Demonstrate composure and professionalism during difficult discussions.
Take constructive feedback positively.
Availability for full‑time position; overtime eligible if classified non‑exempt.
Compensation Information The base rate for this position starts at $19.81/hr ($41,204.80 annually).
Role is eligible for performance‑based bonuses which bring total average compensation to $80,000 annually, with the top 25 % of the team potentially earning up to $90,000.
About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt.
We are one of the most‑trusted and best‑rated consumer debt relief providers in the United States, having helped over 450,000 people settle over $10 billion of debt.
Our mission is to elevate, empower, and transform our clients’ lives.
Benefits
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre‑tax Transit Benefits
No‑Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to earned wages at any time before payday
National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
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Debt Negotiator (Creditor Escalations)
role at
National Debt Relief, LLC .
Overview As a Debt Negotiator (Creditor Escalations), you’ll help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency.
The role centers on high‑volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), aiming to reach settlements that are in the best interest of our clients.
You’ll manage client files, research account details, and maintain momentum by averaging about 4 hours of talk time and 20–30 outbound calls per day to keep accounts moving toward resolution.
Every interaction requires proactive urgency and proven negotiation practices to maximize client savings and close accounts effectively, accelerating their path toward financial stability.
This is a full‑time remote role with an expected start date of February 23, 2026.
Responsibilities
Negotiate client debts to completion by communicating client hardships, reviewing savings to determine necessary settlement funds, and obtaining a settlement to halt legal action.
Establish and maintain relationships with law firms.
Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible.
Review client banking accounts to determine funds necessary and available to execute the program.
Achieve monthly KPIs set by management.
Gather and submit required legal documentation for approval and payment of accounts.
Liaise with law firms for client account data and document exchanges.
Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm.
Communicate with creditors via phone or email to obtain up‑to‑date information, including litigation details, in service of providing client debt relief.
Collaborate with team members to ensure efficient processes.
Manage confidential information/documents with a high level of discretion.
Perform other duties as directed by manager(s).
Qualifications
Bachelor’s degree preferred, or relevant work experience.
Experience working in a metrics‑based/goals‑driven environment preferred.
Analytical mindset with strong business acumen, professionalism, and communication skills.
High energy, competitive, articulate, passionate, and motivated to provide best‑in‑class service for clients.
Desire to work in a collaborative, team‑oriented environment.
Multi‑tasker with great organizational skills.
Ability to easily build rapport with clients and creditors.
Computer competency and ability to work with a computer.
Prior experience using a CRM platform (Salesforce preferred).
Ability to prioritize multiple tasks and projects simultaneously.
Exceptional written and verbal communication skills.
Reliability and punctuality expected to report to work consistently.
Attain and maintain high performance expectations on a monthly basis.
Experience functioning in a fast‑paced, high‑volume setting.
Demonstrate composure and professionalism during difficult discussions.
Take constructive feedback positively.
Availability for full‑time position; overtime eligible if classified non‑exempt.
Compensation Information The base rate for this position starts at $19.81/hr ($41,204.80 annually).
Role is eligible for performance‑based bonuses which bring total average compensation to $80,000 annually, with the top 25 % of the team potentially earning up to $90,000.
About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt.
We are one of the most‑trusted and best‑rated consumer debt relief providers in the United States, having helped over 450,000 people settle over $10 billion of debt.
Our mission is to elevate, empower, and transform our clients’ lives.
Benefits
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre‑tax Transit Benefits
No‑Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to earned wages at any time before payday
National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
#J-18808-Ljbffr