National Debt Relief, LLC
Debt Negotiator (Creditor Escalations)
National Debt Relief, LLC, Boise, Idaho, United States, 83708
Overview
As a Debt Negotiator (Creditor Escalations), you’ll help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency.
The role centers on high-volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that benefit our clients.
You’ll manage client files, research account details, and maintain momentum by averaging about four hours of talk time and 20–30 outbound calls per day to move accounts toward resolution.
This full‑time remote role is expected to start on
2/23/2026 . Responsibilities
Negotiate client debts to completion by communicating client hardships, reviewing savings to determine necessary funds, and obtaining a settlement that halts legal action. Establish and maintain contact relationships with law firms. Analyze client portfolios to determine the best strategy for quick financial freedom. Review client banking accounts to verify available funds for program execution. Achieve monthly KPIs set by management. Gather and submit required legal documentation for approval and payment of accounts. Liaise with law firms for client account data and document exchanges. Work with attorneys and paralegals to resolve accounts escalated to a law firm. Communicate with creditors via phone or email to obtain up-to-date information, including litigation status, to provide debt relief. Collaborate with team members to ensure efficient processes. Handle confidential information/documents with a high level of discretion. Perform other duties as directed by manager(s). Qualifications
Bachelor’s degree preferred or relevant work experience. Experience in a metrics‑based/goals‑driven environment preferred. Analytical mindset with strong business acumen, professionalism, and communication skills. High energy, competitive, articulate, passionate, and motivated to provide best‑in‑class service for clients. Desire to work in a collaborative, team‑oriented environment. Multi‑tasker with great organizational skills. Ability to build rapport easily with clients and creditors. Computer competency and ability to work with a computer. Prior experience using a CRM platform (Salesforce preferred). Prioritize multiple tasks and projects simultaneously. Exceptional written and verbal communication skills. Punctuality expected, ready to report to work consistently. Maintain high performance expectations monthly. Work in a fast‑paced, high‑volume setting. Navigate multiple computer systems with exceptional multitasking skills. Remain calm and professional during difficult discussions. Take constructive feedback. Available for full‑time position; overtime eligible if classified non‑exempt. Compensation Information
Our salary ranges are determined by role, level, and location.
The range displayed reflects the minimum and maximum target for each position across the U.S.
Base rate starts at $19.81/hr ($41,204.80 annually).
The role is eligible for performance‑based bonuses to bring total average compensation to $80,000 annually, with the top 25% able to make up to $90,000. About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping consumers manage overwhelming debt.
We are one of the most trusted and best‑rated consumer debt relief providers in the United States, having helped over 450,000 people settle over $10 billion of debt.
We treat clients like real people and strive to elevate, empower, and transform their lives. Benefits
Generous Medical, Dental, and Vision Benefits 401(k) with Company Match Paid Holidays, Volunteer Time Off, Sick Days, and Vacation 12 weeks Paid Parental Leave Pre‑tax Transit Benefits No‑Cost Life Insurance Benefits Voluntary Benefits Options ASPCA Pet Health Insurance Discount Access to earned wages at any time before payday National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see here. For information about our Applicant Terms, please see here.
#J-18808-Ljbffr
As a Debt Negotiator (Creditor Escalations), you’ll help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency.
The role centers on high-volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that benefit our clients.
You’ll manage client files, research account details, and maintain momentum by averaging about four hours of talk time and 20–30 outbound calls per day to move accounts toward resolution.
This full‑time remote role is expected to start on
2/23/2026 . Responsibilities
Negotiate client debts to completion by communicating client hardships, reviewing savings to determine necessary funds, and obtaining a settlement that halts legal action. Establish and maintain contact relationships with law firms. Analyze client portfolios to determine the best strategy for quick financial freedom. Review client banking accounts to verify available funds for program execution. Achieve monthly KPIs set by management. Gather and submit required legal documentation for approval and payment of accounts. Liaise with law firms for client account data and document exchanges. Work with attorneys and paralegals to resolve accounts escalated to a law firm. Communicate with creditors via phone or email to obtain up-to-date information, including litigation status, to provide debt relief. Collaborate with team members to ensure efficient processes. Handle confidential information/documents with a high level of discretion. Perform other duties as directed by manager(s). Qualifications
Bachelor’s degree preferred or relevant work experience. Experience in a metrics‑based/goals‑driven environment preferred. Analytical mindset with strong business acumen, professionalism, and communication skills. High energy, competitive, articulate, passionate, and motivated to provide best‑in‑class service for clients. Desire to work in a collaborative, team‑oriented environment. Multi‑tasker with great organizational skills. Ability to build rapport easily with clients and creditors. Computer competency and ability to work with a computer. Prior experience using a CRM platform (Salesforce preferred). Prioritize multiple tasks and projects simultaneously. Exceptional written and verbal communication skills. Punctuality expected, ready to report to work consistently. Maintain high performance expectations monthly. Work in a fast‑paced, high‑volume setting. Navigate multiple computer systems with exceptional multitasking skills. Remain calm and professional during difficult discussions. Take constructive feedback. Available for full‑time position; overtime eligible if classified non‑exempt. Compensation Information
Our salary ranges are determined by role, level, and location.
The range displayed reflects the minimum and maximum target for each position across the U.S.
Base rate starts at $19.81/hr ($41,204.80 annually).
The role is eligible for performance‑based bonuses to bring total average compensation to $80,000 annually, with the top 25% able to make up to $90,000. About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping consumers manage overwhelming debt.
We are one of the most trusted and best‑rated consumer debt relief providers in the United States, having helped over 450,000 people settle over $10 billion of debt.
We treat clients like real people and strive to elevate, empower, and transform their lives. Benefits
Generous Medical, Dental, and Vision Benefits 401(k) with Company Match Paid Holidays, Volunteer Time Off, Sick Days, and Vacation 12 weeks Paid Parental Leave Pre‑tax Transit Benefits No‑Cost Life Insurance Benefits Voluntary Benefits Options ASPCA Pet Health Insurance Discount Access to earned wages at any time before payday National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see here. For information about our Applicant Terms, please see here.
#J-18808-Ljbffr