National Debt Relief, LLC
Debt Negotiator (Creditor Escalations)
National Debt Relief, LLC, Raleigh, North Carolina, United States
Overview
As a Debt Negotiator (Creditor Escalations), you’ll help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency. The role centers on high-volume creditor negotiations conducted in accordance with the FDCPA, with the goal of reaching settlements that are in the best interest of our clients. You’ll manage client files, research account details, and maintain momentum by averaging about 4 hours of talk time and 20–30 outbound calls per day to keep accounts moving toward resolution. This is a full-time remote role with an expected start date of
2/23/2026.
Responsibilities
Negotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal action
Establish and maintain contact relationships with law firms
Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible
Review client’s banking account to determine funds necessary and available to execute the program
Responsible for achieving monthly KPIs set by management
Gather and submit required legal documentation for approval and payment of accounts
Liaise with law firms for client account data and document exchanges
Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm
Communicate with creditors via phone or email to get up-to-date information, including litigation information, in service to provide client debt relief
Work with other members of the team to ensure efficient process
Manage confidential information/documents with a high level of discretion
Perform other duties as directed by manager(s)
Qualifications
Bachelor's degree preferred or relevant work experience
Experience working in a metrics-based/goals driven environment preferred
Analytical mindset with a strong business acumen, professionalism, and communication skills
High energy, competitive, articulate, passionate, and motivated to provide best in class service for clients
Desire to work in a collaborative, team-oriented environment
Multi-tasker with great organizational skills
Ability to easily build rapport with clients and creditors
Computer competency and ability to work with a computer
Prior experience using a CRM platform (Salesforce preferred)
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt
Compensation Information Base rate for this position starts at $19.81/hr ($41,204.80 annually). Role is eligible for performance-based bonuses which bring total average compensation to $80,000 annually. The top 25% of the team can make up to $90,000.
About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle. Rated A+ by the Better Business Bureau, we are dedicated to elevating, empowering, and transforming our clients’ lives.
Benefits
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday
National Debt Relief is an equal‑opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. For information about our Employee Privacy Policy, please see here. For information about our Applicant Terms, please see here.
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2/23/2026.
Responsibilities
Negotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal action
Establish and maintain contact relationships with law firms
Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible
Review client’s banking account to determine funds necessary and available to execute the program
Responsible for achieving monthly KPIs set by management
Gather and submit required legal documentation for approval and payment of accounts
Liaise with law firms for client account data and document exchanges
Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm
Communicate with creditors via phone or email to get up-to-date information, including litigation information, in service to provide client debt relief
Work with other members of the team to ensure efficient process
Manage confidential information/documents with a high level of discretion
Perform other duties as directed by manager(s)
Qualifications
Bachelor's degree preferred or relevant work experience
Experience working in a metrics-based/goals driven environment preferred
Analytical mindset with a strong business acumen, professionalism, and communication skills
High energy, competitive, articulate, passionate, and motivated to provide best in class service for clients
Desire to work in a collaborative, team-oriented environment
Multi-tasker with great organizational skills
Ability to easily build rapport with clients and creditors
Computer competency and ability to work with a computer
Prior experience using a CRM platform (Salesforce preferred)
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt
Compensation Information Base rate for this position starts at $19.81/hr ($41,204.80 annually). Role is eligible for performance-based bonuses which bring total average compensation to $80,000 annually. The top 25% of the team can make up to $90,000.
About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle. Rated A+ by the Better Business Bureau, we are dedicated to elevating, empowering, and transforming our clients’ lives.
Benefits
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday
National Debt Relief is an equal‑opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. For information about our Employee Privacy Policy, please see here. For information about our Applicant Terms, please see here.
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