H&M
About the Role
As a Sales Advisor, you will provide excellent customer service, welcoming & guiding customers through your store, actively selling our products, and supporting them with fashion and product knowledge. You will also handle garment refill & care, presentation, and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
Willingness to engage and have conversations with customers to provide excellent service.
Guide customers through our fashion trends, stories & products in all areas of the store.
Effectively promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
Represent the H&M brand positively during all customer interactions.
Support with commercial or operational actions to reach sales targets with store management team.
General Information Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
Use your product & fashion knowledge to share relevant information with customers.
Team & Development
Retain and share your service, fashion, and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give & receive feedback with your colleagues to learn, develop & support each other.
Participate in relevant onboarding, introduction processes & trainings and courses relevant for your role & future development.
Retail Operations/Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice & processes.
Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
Ensure good stock levels with replenishment routines on sales floor.
Follow best practice for any in‑store OMNI Services & in‑store tech services/tools.
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to role and responsibilities.
Qualifications
Passionate about fashion and everything we create in‑store.
Motivated by giving customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
Able to enjoy working in a collaborative and dynamic environment.
Sales experience working in a dynamic and collaborative environment that you can apply to your role.
Experience working with customer service in fashion, retail or other service‑related industries.
Why You’ll Love Working at H & M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values‑driven organization, guided by our 7 unique values.
Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
Inclusive company culture encouraging authenticity at work.
Large global talent community with limitless career growth.
Comprehensive benefits: health insurance, wellness, family support programs, retirement plan, paid leave, and paid time off.
Employee discount at H&M, Other Stories, COS, and more.
Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all H&M Group brands in stores and online.
Inclusion & Diversity H&M is a part of H&M Group. We’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. All diversity dimensions are considered in our recruitment process.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
Legal Information We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com.
#J-18808-Ljbffr
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Customer Sales & Profit
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service.
Willingness to engage and have conversations with customers to provide excellent service.
Guide customers through our fashion trends, stories & products in all areas of the store.
Effectively promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives.
Represent the H&M brand positively during all customer interactions.
Support with commercial or operational actions to reach sales targets with store management team.
General Information Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
Use your product & fashion knowledge to share relevant information with customers.
Team & Development
Retain and share your service, fashion, and store operations knowledge and skills with colleagues.
Follow all procedures, routines, and legal requirements in all areas of the store.
Give & receive feedback with your colleagues to learn, develop & support each other.
Participate in relevant onboarding, introduction processes & trainings and courses relevant for your role & future development.
Retail Operations/Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice & processes.
Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
Ensure good stock levels with replenishment routines on sales floor.
Follow best practice for any in‑store OMNI Services & in‑store tech services/tools.
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to role and responsibilities.
Qualifications
Passionate about fashion and everything we create in‑store.
Motivated by giving customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented.
Able to enjoy working in a collaborative and dynamic environment.
Sales experience working in a dynamic and collaborative environment that you can apply to your role.
Experience working with customer service in fashion, retail or other service‑related industries.
Why You’ll Love Working at H & M
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values‑driven organization, guided by our 7 unique values.
Access to Colleague Resource Groups (CRGs) for community and networking opportunities.
Inclusive company culture encouraging authenticity at work.
Large global talent community with limitless career growth.
Comprehensive benefits: health insurance, wellness, family support programs, retirement plan, paid leave, and paid time off.
Employee discount at H&M, Other Stories, COS, and more.
Benefits We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all H&M Group brands in stores and online.
Inclusion & Diversity H&M is a part of H&M Group. We’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. All diversity dimensions are considered in our recruitment process.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.
Legal Information We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com.
#J-18808-Ljbffr