Rollins, Inc.
Overview
Are you self‑motivated? Do you enjoy helping people? Can you work in a fast‑paced environment? If you possess these qualities, you will fit right in line with our team!
Position Sales Supervisor – Remote Orkin Customer Contact Center. Must work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure consistent support for our customers.
Responsibilities
Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
Conduct regular team meetings to improve skills, share best practices and deliver key communications
Conduct side‑by‑side coaching and call monitoring to ensure compliance with company selling techniques and strategies
Work directly with other supervisors to ensure reliability and teamwork for the department
Exercise consistent independent judgment and discretion in matters of significance
Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions
Support the continued growth of the Sales department through continuous process improvement initiatives
Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals
We Offer
A competitive compensation package with bonus potential
Comprehensive benefits package including medical, dental, vision & life insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick time
Employee discounts, tuition reimbursement, dependent scholarship awards
Inclusive training programs as the industry leader
Why Orkin?
Founded in 1901, Orkin Pest Control is a global residential and business service provider
Consecutive years of improved earnings with over 2 million customers
Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA
Orkin’s National Contact Center is a high‑energy, fun and collaborative work environment with strong management
Qualifications
High School/GED
2–4 years of supervisory/management level experience with supervising employees in a sales call center environment
2–4 years of experience leading a remote team
Ability to pass a background and drug screen
Work From Home Requirements
Appropriate workspace in your home, private/semiprivate home‑office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 50 mbps download/20 mbps upload or higher, high‑speed internet connection with the ability to hard‑wire directly to a modem (speed test must be completed via
www.speedtest.net )
What You’ll Need
Excellent interpersonal and communication skills
Demonstrated ability to prioritize tasks and manage time efficiently
Proficient in Microsoft Office
Comfortable working in a high‑volume role
Basic computer skills in various software and web‑based applications
We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
#J-18808-Ljbffr
Position Sales Supervisor – Remote Orkin Customer Contact Center. Must work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure consistent support for our customers.
Responsibilities
Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries
Conduct regular team meetings to improve skills, share best practices and deliver key communications
Conduct side‑by‑side coaching and call monitoring to ensure compliance with company selling techniques and strategies
Work directly with other supervisors to ensure reliability and teamwork for the department
Exercise consistent independent judgment and discretion in matters of significance
Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions
Support the continued growth of the Sales department through continuous process improvement initiatives
Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan
Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals
We Offer
A competitive compensation package with bonus potential
Comprehensive benefits package including medical, dental, vision & life insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick time
Employee discounts, tuition reimbursement, dependent scholarship awards
Inclusive training programs as the industry leader
Why Orkin?
Founded in 1901, Orkin Pest Control is a global residential and business service provider
Consecutive years of improved earnings with over 2 million customers
Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA
Orkin’s National Contact Center is a high‑energy, fun and collaborative work environment with strong management
Qualifications
High School/GED
2–4 years of supervisory/management level experience with supervising employees in a sales call center environment
2–4 years of experience leading a remote team
Ability to pass a background and drug screen
Work From Home Requirements
Appropriate workspace in your home, private/semiprivate home‑office space free of distractions and background noise
A workspace with adequate furnishings (e.g., a desk and chair) and lighting
Minimum of 50 mbps download/20 mbps upload or higher, high‑speed internet connection with the ability to hard‑wire directly to a modem (speed test must be completed via
www.speedtest.net )
What You’ll Need
Excellent interpersonal and communication skills
Demonstrated ability to prioritize tasks and manage time efficiently
Proficient in Microsoft Office
Comfortable working in a high‑volume role
Basic computer skills in various software and web‑based applications
We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
#J-18808-Ljbffr