Rollins, Inc.
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Remote OCCC Sales Supervisor
role at
Rollins, Inc. Are you self‑motivated? Do you enjoy helping people? Can you work in a fast‑paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You will have the advantage of a highly persuasive pitch: top‑notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That’s backed by award‑winning training that ensures the professionalism and expertise of all Orkin Pros. Responsibilities
You will... Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries. Conduct regular team meetings to improve skills, share best practices and deliver key communications. Conduct side‑by‑side coaching and call monitoring to ensure compliance with company selling techniques and strategies. Work directly with other supervisors to ensure reliability and teamwork for the department. Exercise consistent independent judgment and discretion in matters of significance. Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions. Support the continued growth of the Sales department through continuous process improvement initiatives. Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan. Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals. We Offer
A competitive compensation package with bonus potential. Comprehensive benefits package including medical, dental, vision & life insurance. 401(k) plan with company match, employee stock purchase plan. Paid vacation, holidays, and sick time. Employee discounts, tuition reimbursement, dependent scholarship awards. Inclusive training programs as the industry leader. Why Orkin?
Founded in 1901, Orkin Pest Control is a global residential and business service provider. Consecutive years of improved earnings with over 2 million customers. Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA. Orkin’s National Contact Center is a high‑energy, fun and collaborative work environment with strong management. Qualifications
What’s required: High School/GED. 2‑4 years of supervisory/management level experience with supervising employees in a sales call center environment. 2‑4 years of experience leading a remote team. We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law. Work From Home Requirements
Appropriate workspace in your home, private/semiprivate home‑office space free of distractions and background noise. A workspace with adequate furnishings (e.g., a desk and chair) and lighting. Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net). What You’ll Need
Excellent interpersonal and communication skills. Demonstrated ability to prioritize tasks and manage time efficiently. Proficient in Microsoft Office. Comfortable working in a high‑volume role. Basic computer skills in various software and web‑based applications. We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. Seniority Level
Mid‑Senior level Employment type
Full‑time Job function
Sales and Business Development Industries
Consumer Services
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Remote OCCC Sales Supervisor
role at
Rollins, Inc. Are you self‑motivated? Do you enjoy helping people? Can you work in a fast‑paced environment? If you possess these qualities, you will fit right in line with our team! We are seeking a talented Sales Supervisor for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You will have the advantage of a highly persuasive pitch: top‑notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That’s backed by award‑winning training that ensures the professionalism and expertise of all Orkin Pros. Responsibilities
You will... Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services to act as a resource for employees to answer routine and complex inquiries. Conduct regular team meetings to improve skills, share best practices and deliver key communications. Conduct side‑by‑side coaching and call monitoring to ensure compliance with company selling techniques and strategies. Work directly with other supervisors to ensure reliability and teamwork for the department. Exercise consistent independent judgment and discretion in matters of significance. Achieve call center human resource objectives by interviewing, hiring, training, counseling, and disciplining employees, communicating job expectations, monitoring, appraising, and reviewing job contributions. Support the continued growth of the Sales department through continuous process improvement initiatives. Maintain a work environment that fosters a satisfied and engaged workforce that achieves the budgeted performance plan. Recognize excellent performance and behaviors at every opportunity to motivate call center agents to achieve their performance goals. We Offer
A competitive compensation package with bonus potential. Comprehensive benefits package including medical, dental, vision & life insurance. 401(k) plan with company match, employee stock purchase plan. Paid vacation, holidays, and sick time. Employee discounts, tuition reimbursement, dependent scholarship awards. Inclusive training programs as the industry leader. Why Orkin?
Founded in 1901, Orkin Pest Control is a global residential and business service provider. Consecutive years of improved earnings with over 2 million customers. Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA. Orkin’s National Contact Center is a high‑energy, fun and collaborative work environment with strong management. Qualifications
What’s required: High School/GED. 2‑4 years of supervisory/management level experience with supervising employees in a sales call center environment. 2‑4 years of experience leading a remote team. We will consider all qualified candidates for employment in a manner consistent with the requirements of applicable federal, state and local law. Work From Home Requirements
Appropriate workspace in your home, private/semiprivate home‑office space free of distractions and background noise. A workspace with adequate furnishings (e.g., a desk and chair) and lighting. Minimum of 50 mbps download/20 mbps upload or higher, high speed internet connection with the ability to hard wire directly to a modem (speed test must be completed via www.speedtest.net). What You’ll Need
Excellent interpersonal and communication skills. Demonstrated ability to prioritize tasks and manage time efficiently. Proficient in Microsoft Office. Comfortable working in a high‑volume role. Basic computer skills in various software and web‑based applications. We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. Seniority Level
Mid‑Senior level Employment type
Full‑time Job function
Sales and Business Development Industries
Consumer Services
#J-18808-Ljbffr