Hastings Mutual Insurance Company
Senior Complex Claim Specialist
Hastings Mutual Insurance Company, Hastings, Michigan, United States, 49058
Champion fair, strategic resolutions for Hastings most complex and litigated claims.
Location:
Onsite/Hybrid/Remote Schedule:
Monday - Friday, 8:00 AM - 4:30 PM
About the Role: The Senior Claim Specialist manages a personal caseload of large, complex coverage and high-exposure claims, both litigated and non-litigated, while supporting the Complex Claims Unit with technical guidance. This position ensures compliance with best practices and legal obligations, serves as a resource on coverage and strategy, and collaborates with internal and external partners to resolve claims efficiently and equitably.
What You’ll Do:
Manage a portfolio of large and complex coverage and litigated claims from investigation through resolution.
Evaluate liability, damages, and coverage issues to determine appropriate claim outcomes.
Exercise sound judgment on reserve and settlement decisions within authority levels.
Provide technical guidance and mentorship to Complex Claims Unit members.
Oversee assignments of new complex claims and assist with vetting and selection of outside counsel.
Review and approve vendor invoices and ensure cost-effective claim handling.
Lead field investigations and coordinate with agents, insureds, attorneys and experts.
Support litigation strategy, reporting, and presentations to senior leadership.
Participate in departmental projects and initiatives that enhance claim operations.
Additional Role Highlights:
Frequent collaboration with agents, policyholders, attorneys, vendors, and reinsurers.
May serve as a witness or expert and attend depositions, hearings, and trials.
Occasional overnight travel may be required.
Role based at Hastings Insurance corporate offices, with hybrid or remote flexibility possible.
What You’ll Bring:
Bachelor’s degree or equivalent insurance education and experience required.
At least 12 years of progressive claim experience, with strong background in commercial and litigated claims.
Proven expertise in coverage evaluation, negotiation, and complex litigation management.
Exceptional written and verbal communication skills.
Strong analytical, decision‑making, and conflict‑resolution skills.
Ability to work independently while contributing to a collaborative team environment.
Proficiency with claim management systems and Microsoft Office.
About Us: At Hastings Insurance, we’re more than an insurance provider- we’re a trusted partner to our agents, policyholders, and the communities we serve. For over 135 years, we’ve been helping individuals, families, and businesses protect what matters most and rebuild after loss. We’re proud to be rated A (Excellent) by A.M. Best Company, recognizing our enduring financial strength and stability.
While our heritage runs deep, we’re always looking ahead. We embrace emerging technologies, cultivate strong partnerships with independent agents, and continuously evolve our products to meet the needs of today’s customers. Our strategy is focused on responsible growth, expanding our reach while staying innovative, agile, and committed to personalized service.
Our people are the heart of everything we do. Our talented team members, many recognized as industry experts, are passionate about delivering exceptional service, driving progress, and making a real impact. At Hastings Insurance, we foster a culture of collaboration, continuous learning, and appreciation for the diverse skills and ideas our employees bring.
Our Commitment as an Employer: We believe that diverse perspectives and inclusive teams drive innovation and strengthen our organization. We’re committed to fostering a workplace where every employee feels valued, respected, and empowered to contribute their best.
We are proud to be an equal opportunity employer, and we make employment decisions based on business needs, role requirements, and individual qualifications—without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.
We also understand the importance of providing a welcoming and accessible experience for all candidates. If you require accommodation during the application or interview process, please reach out to our Talent Acquisition Specialist or contact us at 800-442-8277.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Onsite/Hybrid/Remote Schedule:
Monday - Friday, 8:00 AM - 4:30 PM
About the Role: The Senior Claim Specialist manages a personal caseload of large, complex coverage and high-exposure claims, both litigated and non-litigated, while supporting the Complex Claims Unit with technical guidance. This position ensures compliance with best practices and legal obligations, serves as a resource on coverage and strategy, and collaborates with internal and external partners to resolve claims efficiently and equitably.
What You’ll Do:
Manage a portfolio of large and complex coverage and litigated claims from investigation through resolution.
Evaluate liability, damages, and coverage issues to determine appropriate claim outcomes.
Exercise sound judgment on reserve and settlement decisions within authority levels.
Provide technical guidance and mentorship to Complex Claims Unit members.
Oversee assignments of new complex claims and assist with vetting and selection of outside counsel.
Review and approve vendor invoices and ensure cost-effective claim handling.
Lead field investigations and coordinate with agents, insureds, attorneys and experts.
Support litigation strategy, reporting, and presentations to senior leadership.
Participate in departmental projects and initiatives that enhance claim operations.
Additional Role Highlights:
Frequent collaboration with agents, policyholders, attorneys, vendors, and reinsurers.
May serve as a witness or expert and attend depositions, hearings, and trials.
Occasional overnight travel may be required.
Role based at Hastings Insurance corporate offices, with hybrid or remote flexibility possible.
What You’ll Bring:
Bachelor’s degree or equivalent insurance education and experience required.
At least 12 years of progressive claim experience, with strong background in commercial and litigated claims.
Proven expertise in coverage evaluation, negotiation, and complex litigation management.
Exceptional written and verbal communication skills.
Strong analytical, decision‑making, and conflict‑resolution skills.
Ability to work independently while contributing to a collaborative team environment.
Proficiency with claim management systems and Microsoft Office.
About Us: At Hastings Insurance, we’re more than an insurance provider- we’re a trusted partner to our agents, policyholders, and the communities we serve. For over 135 years, we’ve been helping individuals, families, and businesses protect what matters most and rebuild after loss. We’re proud to be rated A (Excellent) by A.M. Best Company, recognizing our enduring financial strength and stability.
While our heritage runs deep, we’re always looking ahead. We embrace emerging technologies, cultivate strong partnerships with independent agents, and continuously evolve our products to meet the needs of today’s customers. Our strategy is focused on responsible growth, expanding our reach while staying innovative, agile, and committed to personalized service.
Our people are the heart of everything we do. Our talented team members, many recognized as industry experts, are passionate about delivering exceptional service, driving progress, and making a real impact. At Hastings Insurance, we foster a culture of collaboration, continuous learning, and appreciation for the diverse skills and ideas our employees bring.
Our Commitment as an Employer: We believe that diverse perspectives and inclusive teams drive innovation and strengthen our organization. We’re committed to fostering a workplace where every employee feels valued, respected, and empowered to contribute their best.
We are proud to be an equal opportunity employer, and we make employment decisions based on business needs, role requirements, and individual qualifications—without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, appearance, disability, veteran status, family status, marital status, or any other legally protected characteristic.
We also understand the importance of providing a welcoming and accessible experience for all candidates. If you require accommodation during the application or interview process, please reach out to our Talent Acquisition Specialist or contact us at 800-442-8277.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr