Benchmark Human Services company
Peer Support Specialist | Mobile Crisis
Benchmark Human Services company, New York, New York, United States
In 2025, Benchmark Human Services celebrates 65 Years of Stories! Since 1960, Benchmark has been empowering marginalized populations to see their potential. We are committed to realizing the full potential of EVERYONE – those we serve, our partners and vendors, and our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences of our employees. Benchmark believes we are stronger, better, more effective in our pursuits when we are diverse; when we are equitable; and when we create space for everyone to be their authentic selves.
Benchmark has grown to become one of the most respected organizations in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people at home, at work, and in the community, through residential, employment, crisis response, behavioral, recovery, children’s services, and day services. Our brand-new Idaho Mobile Crisis program is looking for Peer Support Specialists to provide crisis support services to individuals who are experiencing a behavioral health crisis or are in a situation likely to escape into a crisis if not provided supportive services.
FT BENEFITS
Medical, Dental and Vision insurance
PTO + Sick Time
401k w/ company match
Tuition reimbursement
Life Insurance
Employee Discounts
Advancement opportunities
and more!
GENERAL RESPONSIBILITIES Peer Specialists will generally take the lead on engagement and may also conduct non-clinical assistance by providing support beyond the resolution of the immediate crisis. Must be willing to flex schedule according to the needs of the individual and mobile crisis team.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Comply with all standards to ensure the health, safety and respect of individuals we serve
Act as a member of the MRT as scheduled and needed
Provide crisis follow-up services within 72 hours of crisis disposition
Complete face-to-face or telephonic follow-up with individuals, as assigned, after crisis response
Ensure individuals are linked with appropriate follow-up psychiatric, substance use, social, medical services and/or community resources before discharge
Complete documentation as required by Benchmark Human Services or state and federal regulations
Assist in the completion of safety plans, as directed by the clinician.
Attend advocacy and community meetings in the region to provide education regarding mobile crisis services
Assist the individual in identifying resources for recovery
Attend all scheduled training and staff meetings
Assist with crisis response as required, including face-to-face response within an average of 60 minutes
Report any suspected abuse, neglect or exploitation to supervisor or department head
Communicate needs of the individual, regarding social determinants of health to supervisor
Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES Required Knowledge
Knowledge of standards and organization policies and procedures
Knowledge of health care privacy and confidentiality rules
Knowledge of standard health care business practices
Required Skills
Must possess & demonstrate critical thinking skills
Skillful in use of computers & general office equipment
Skillful in interpersonal communication needed to advocate for individuals, communicate with family members, healthcare professionals, support coordinators and others.
Required Ability
Provider manual crisis operations standards
Ability to facilitate a positive atmosphere promoting holistic health, wellness and team cooperation
Ability to de-escalate individuals experiencing acute crisis and/or interpersonal conflict.
Ability to implement physical crisis intervention procedures when needed.
Expectations Regarding Quality and Quantity of Work
Complete all notes/documentation for each Individual accurately and in a timely manner before the end of the work shift.
Utilize good judgment in providing treatment for individuals
QUALIFICATIONS Minimum Qualifications
Must have high school diploma or GED.
Have lived experience with a minimum of 2 years of continuous recovery from a Serious Mental Illness and/or substance use disorder diagnosis
At least one year of experience working with individuals with mental illness and/or substance-related disorders who are experiencing a behavioral health crisis.
Valid driver’s license and auto insurance.
Valid CPR and First Aid Certifications
Must be computer literate
Certified as a Peer Specialist by at least one of the following credentialing entities:
Addiction Professional Certification Board as a Certified Recovery Support Practitioner (CRSP) or a Certified Peer Recovery Specialist (CPRS)
Mental Health Association in Idaho as a Certified Recovery Support Practitioner (CRSP)
NAADAC, the Association for Addiction Professionals as a National Certified Peer Recovery Support Specialist (NCPRSS)
Certified Wellness Coach
Community Mental Health Associate certificate.
Preferred Qualifications
Bachelor’s degree in social sciences from an accredited college or university
Knowledge of community services and resources relevant to social determinants of health
Interested applicants can apply online at benchmarkhs.com.
EEO and affirmative action employer; veterans, women, and individuals with disabilities are encouraged to apply.
#J-18808-Ljbffr
Benchmark has grown to become one of the most respected organizations in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health. We work with people at home, at work, and in the community, through residential, employment, crisis response, behavioral, recovery, children’s services, and day services. Our brand-new Idaho Mobile Crisis program is looking for Peer Support Specialists to provide crisis support services to individuals who are experiencing a behavioral health crisis or are in a situation likely to escape into a crisis if not provided supportive services.
FT BENEFITS
Medical, Dental and Vision insurance
PTO + Sick Time
401k w/ company match
Tuition reimbursement
Life Insurance
Employee Discounts
Advancement opportunities
and more!
GENERAL RESPONSIBILITIES Peer Specialists will generally take the lead on engagement and may also conduct non-clinical assistance by providing support beyond the resolution of the immediate crisis. Must be willing to flex schedule according to the needs of the individual and mobile crisis team.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Comply with all standards to ensure the health, safety and respect of individuals we serve
Act as a member of the MRT as scheduled and needed
Provide crisis follow-up services within 72 hours of crisis disposition
Complete face-to-face or telephonic follow-up with individuals, as assigned, after crisis response
Ensure individuals are linked with appropriate follow-up psychiatric, substance use, social, medical services and/or community resources before discharge
Complete documentation as required by Benchmark Human Services or state and federal regulations
Assist in the completion of safety plans, as directed by the clinician.
Attend advocacy and community meetings in the region to provide education regarding mobile crisis services
Assist the individual in identifying resources for recovery
Attend all scheduled training and staff meetings
Assist with crisis response as required, including face-to-face response within an average of 60 minutes
Report any suspected abuse, neglect or exploitation to supervisor or department head
Communicate needs of the individual, regarding social determinants of health to supervisor
Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES Required Knowledge
Knowledge of standards and organization policies and procedures
Knowledge of health care privacy and confidentiality rules
Knowledge of standard health care business practices
Required Skills
Must possess & demonstrate critical thinking skills
Skillful in use of computers & general office equipment
Skillful in interpersonal communication needed to advocate for individuals, communicate with family members, healthcare professionals, support coordinators and others.
Required Ability
Provider manual crisis operations standards
Ability to facilitate a positive atmosphere promoting holistic health, wellness and team cooperation
Ability to de-escalate individuals experiencing acute crisis and/or interpersonal conflict.
Ability to implement physical crisis intervention procedures when needed.
Expectations Regarding Quality and Quantity of Work
Complete all notes/documentation for each Individual accurately and in a timely manner before the end of the work shift.
Utilize good judgment in providing treatment for individuals
QUALIFICATIONS Minimum Qualifications
Must have high school diploma or GED.
Have lived experience with a minimum of 2 years of continuous recovery from a Serious Mental Illness and/or substance use disorder diagnosis
At least one year of experience working with individuals with mental illness and/or substance-related disorders who are experiencing a behavioral health crisis.
Valid driver’s license and auto insurance.
Valid CPR and First Aid Certifications
Must be computer literate
Certified as a Peer Specialist by at least one of the following credentialing entities:
Addiction Professional Certification Board as a Certified Recovery Support Practitioner (CRSP) or a Certified Peer Recovery Specialist (CPRS)
Mental Health Association in Idaho as a Certified Recovery Support Practitioner (CRSP)
NAADAC, the Association for Addiction Professionals as a National Certified Peer Recovery Support Specialist (NCPRSS)
Certified Wellness Coach
Community Mental Health Associate certificate.
Preferred Qualifications
Bachelor’s degree in social sciences from an accredited college or university
Knowledge of community services and resources relevant to social determinants of health
Interested applicants can apply online at benchmarkhs.com.
EEO and affirmative action employer; veterans, women, and individuals with disabilities are encouraged to apply.
#J-18808-Ljbffr