Customer Success Agent (Portuguese-Speaking)
Rayyan Systems Inc., Cambridge, MA, United States
Customer Success Agent (Portuguese-Speaking)
Rayyan is an AI, SaaS startup company that is developing a research collaboration platform, featuring an AI‑assisted workflow to help accelerate the process of searching, extracting and synthesizing relevant information from research studies to inform evidence‑based decision making, including evidence‑based medicine.
Job Description This is a remote position.
Rayyan Systems, Inc. is seeking a Portuguese‑speaking Customer Success Agent to join our growing team. The ideal candidate will be passionate about empowering users, streamlining support experiences, and contributing to the foundation of our Customer Success function. This role will support customers through onboarding, support tickets, training webinars, and ongoing value realization, with a strong emphasis on efficiency and knowledge‑sharing.
Key Responsibilities
Respond to customer inquiries via Zendesk in Portuguese and English
Guide customers through onboarding journeys and ensure their success
Prepare users for upgrades, renewals, and feature adoption milestones
Create and maintain knowledge base articles in Portuguese and English
Host webinars and training sessions to support user enablement
Identify and implement AI/automation tools to streamline support workflows
Monitor customer health, engagement, and proactively address challenges
Gather user feedback and collaborate with Product and Engineering
Contribute to building the Customer Success function and internal playbooks
Qualifications
Fluency in Portuguese and English
2+ years in Customer Success, Support, or SaaS roles
Familiarity with Zendesk or similar support platforms
Experience using CRM tools (Zoho CRM is a plus)
Ability to host and facilitate webinars or online training
Passion for customer education and lifecycle engagement
Strong documentation and knowledge‑sharing mindset
Process‑oriented with a drive to identify improvements and automation
A collaborative team player with a desire to help build something from the ground up
Skills
Fluency in English and Portuguese
Zendesk, CRM (Zoho CRM preferred)
Webinar tools
Microsoft Office 365
Ability to adopt new tools quickly and AI‑based support systems
Why Join Rayyan.ai?
Work on a meaningful product that impacts global research
Join a mission‑driven and globally distributed team
Help shape a new Customer Success experience
Flexible working hours and fully remote work culture
Reimbursement toward health/fitness expenses
Learning and development reimbursement benefit
Rayyan Systems is an equal opportunity employer.
Rayyan Systems, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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Job Description This is a remote position.
Rayyan Systems, Inc. is seeking a Portuguese‑speaking Customer Success Agent to join our growing team. The ideal candidate will be passionate about empowering users, streamlining support experiences, and contributing to the foundation of our Customer Success function. This role will support customers through onboarding, support tickets, training webinars, and ongoing value realization, with a strong emphasis on efficiency and knowledge‑sharing.
Key Responsibilities
Respond to customer inquiries via Zendesk in Portuguese and English
Guide customers through onboarding journeys and ensure their success
Prepare users for upgrades, renewals, and feature adoption milestones
Create and maintain knowledge base articles in Portuguese and English
Host webinars and training sessions to support user enablement
Identify and implement AI/automation tools to streamline support workflows
Monitor customer health, engagement, and proactively address challenges
Gather user feedback and collaborate with Product and Engineering
Contribute to building the Customer Success function and internal playbooks
Qualifications
Fluency in Portuguese and English
2+ years in Customer Success, Support, or SaaS roles
Familiarity with Zendesk or similar support platforms
Experience using CRM tools (Zoho CRM is a plus)
Ability to host and facilitate webinars or online training
Passion for customer education and lifecycle engagement
Strong documentation and knowledge‑sharing mindset
Process‑oriented with a drive to identify improvements and automation
A collaborative team player with a desire to help build something from the ground up
Skills
Fluency in English and Portuguese
Zendesk, CRM (Zoho CRM preferred)
Webinar tools
Microsoft Office 365
Ability to adopt new tools quickly and AI‑based support systems
Why Join Rayyan.ai?
Work on a meaningful product that impacts global research
Join a mission‑driven and globally distributed team
Help shape a new Customer Success experience
Flexible working hours and fully remote work culture
Reimbursement toward health/fitness expenses
Learning and development reimbursement benefit
Rayyan Systems is an equal opportunity employer.
Rayyan Systems, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
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