Remote Sr. Call Center Representative
TechOp Solutions International, Inc., Columbia, South Carolina, us, 29228
Overview
TechOp Solutions is seeking Senior CSRs who can provide masterful guidance in a federal contact center environment. Senior agents will have exceptional customer service skills, including experience deescalating calls and managing takeover calls, as well as handling disruptive callers. They will also provide coaching support for new agents and expert feedback for contact center tools.
Remote position, but candidate must reside inthe Columbia, SC metropolitan area
Responsibilities
Provide direct customer service, supporting escalation queues and takeovers from frustrated or disruptive callers
Serve as expert user for contact center tools and software testing
Support new agent training, including coaching and nesting of new personnel
Coordinate with contact center supervisors on overall performance
Participate in quality assurance, in support of contact center supervisors
Other duties, as assigned
Qualifications
HS diploma (or equivalent) is required.
Customer service experience
Ability to use telephony tools and applications
Good verbal and written communication skills
Basic computer skills
Must be able to obtain and maintain government agency suitability requirements as a condition of employment
A reliable, hard-wired internet connection is required
3 years of contact center experience (agent or higher)
#J-18808-Ljbffr
Remote position, but candidate must reside inthe Columbia, SC metropolitan area
Responsibilities
Provide direct customer service, supporting escalation queues and takeovers from frustrated or disruptive callers
Serve as expert user for contact center tools and software testing
Support new agent training, including coaching and nesting of new personnel
Coordinate with contact center supervisors on overall performance
Participate in quality assurance, in support of contact center supervisors
Other duties, as assigned
Qualifications
HS diploma (or equivalent) is required.
Customer service experience
Ability to use telephony tools and applications
Good verbal and written communication skills
Basic computer skills
Must be able to obtain and maintain government agency suitability requirements as a condition of employment
A reliable, hard-wired internet connection is required
3 years of contact center experience (agent or higher)
#J-18808-Ljbffr