Member Service Representative - Bilingual
S3 Shared Service Solutions, LLC, Columbia, South Carolina, United States
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Member Service Representative - Bilingual
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S3 Shared Service Solutions, LLC
Member Service Representative - Bilingual
The bilingual Member Service Representative will be part of our talented remote Contact Center team. The role involves answering phone calls in all queues, assisting both English and Spanish speaking callers with questions and requests regarding membership, banking products, services, and rates, and striving to exceed member expectations. The representative will also support Spanish speaking callers by escalating or transferring calls to appropriate departments to ensure resolution of service issues. We emphasize delivering world-class service within a collaborative and supportive team environment. Success depends on employees who are self-motivated, dependable, adaptable, team-oriented, and member-focused.
S3 STAR Values
Service
Teamwork
Attitude
Results
Location: Remote
Top Job Responsibilities
Answer calls using knowledge of credit union products, data systems, and web applications to assist English and Spanish speaking members and non-members.
Perform member verification, review accounts, relay policies/procedures, and communicate with management or other teams to resolve service issues remotely.
Handle calls related to digital services, cards, and loans, and process related transactions.
Translate and facilitate conversations between Spanish speaking callers and other departments as needed.
Other Responsibilities And Opportunities
Communicate with other departments and management via email for additional requests or research.
Participate in additional projects and duties as assigned.
Qualifications & Skills
Bilingual in English/Spanish; conversational Spanish with basic banking terminology preferred.
At least 6 months of customer service experience preferred.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced environment.
Highly organized and detail-oriented.
Ability to work independently and prioritize tasks.
Proficiency in navigating multiple platforms simultaneously.
Remote work experience with dual monitors is a plus.
Comfortable in a structured, procedure-driven role.
FLSA: Nonexempt
Perks And Benefits
Group medical, dental, and vision insurance
Generous Paid Time Off
Up to 11 Paid Holidays per year
401(k) with employer match and discretionary contributions
Employee referral program
Wellness programs
Peer recognition program
Salary: $21.23/hour
About S3 S3 was named a Top Workplace of 2022 and 2023, and recognized for leadership and as one of America’s most loved workplaces by Newsweek. We invest in your learning and development to support your success. As a Credit Union Service Organization (CUSO), we serve credit unions by supporting their operations and delivering excellent service to their members, helping them achieve their financial goals.
Equal Employment Opportunity All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.
ADA Statement & Requirements S3 is committed to inclusivity and reasonable accommodations for individuals with disabilities.
Work Environment This role operates in a professional office environment, utilizing standard office equipment.
Cognitive Requirements Constantly: Information processing, analysis, problem-solving, organization, handling sensitive information, customer service skills.
Occasionally: Basic mathematical computations.
Physical Requirements Constantly: Sitting, using hands for keyboard/mouse, speaking.
Emotional Effort Frequent short deadlines, high-stress periods.
Internal/External Interaction Steady ongoing interaction with occasional low-volume periods.
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Member Service Representative - Bilingual
role at
S3 Shared Service Solutions, LLC
Member Service Representative - Bilingual
The bilingual Member Service Representative will be part of our talented remote Contact Center team. The role involves answering phone calls in all queues, assisting both English and Spanish speaking callers with questions and requests regarding membership, banking products, services, and rates, and striving to exceed member expectations. The representative will also support Spanish speaking callers by escalating or transferring calls to appropriate departments to ensure resolution of service issues. We emphasize delivering world-class service within a collaborative and supportive team environment. Success depends on employees who are self-motivated, dependable, adaptable, team-oriented, and member-focused.
S3 STAR Values
Service
Teamwork
Attitude
Results
Location: Remote
Top Job Responsibilities
Answer calls using knowledge of credit union products, data systems, and web applications to assist English and Spanish speaking members and non-members.
Perform member verification, review accounts, relay policies/procedures, and communicate with management or other teams to resolve service issues remotely.
Handle calls related to digital services, cards, and loans, and process related transactions.
Translate and facilitate conversations between Spanish speaking callers and other departments as needed.
Other Responsibilities And Opportunities
Communicate with other departments and management via email for additional requests or research.
Participate in additional projects and duties as assigned.
Qualifications & Skills
Bilingual in English/Spanish; conversational Spanish with basic banking terminology preferred.
At least 6 months of customer service experience preferred.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced environment.
Highly organized and detail-oriented.
Ability to work independently and prioritize tasks.
Proficiency in navigating multiple platforms simultaneously.
Remote work experience with dual monitors is a plus.
Comfortable in a structured, procedure-driven role.
FLSA: Nonexempt
Perks And Benefits
Group medical, dental, and vision insurance
Generous Paid Time Off
Up to 11 Paid Holidays per year
401(k) with employer match and discretionary contributions
Employee referral program
Wellness programs
Peer recognition program
Salary: $21.23/hour
About S3 S3 was named a Top Workplace of 2022 and 2023, and recognized for leadership and as one of America’s most loved workplaces by Newsweek. We invest in your learning and development to support your success. As a Credit Union Service Organization (CUSO), we serve credit unions by supporting their operations and delivering excellent service to their members, helping them achieve their financial goals.
Equal Employment Opportunity All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.
ADA Statement & Requirements S3 is committed to inclusivity and reasonable accommodations for individuals with disabilities.
Work Environment This role operates in a professional office environment, utilizing standard office equipment.
Cognitive Requirements Constantly: Information processing, analysis, problem-solving, organization, handling sensitive information, customer service skills.
Occasionally: Basic mathematical computations.
Physical Requirements Constantly: Sitting, using hands for keyboard/mouse, speaking.
Emotional Effort Frequent short deadlines, high-stress periods.
Internal/External Interaction Steady ongoing interaction with occasional low-volume periods.
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