Member Service Representative - Bilingual
S3 Shared Service Solutions, LLC, Salt Lake City, Utah, United States
Join to apply for the
Member Service Representative - Bilingual
role at
S3 Shared Service Solutions, LLC
Member Service Representative- Bilingual The bilingual Member Service Representative will be part of our talented remote Contact Center team. The role involves answering phone calls in all queues, assisting both English and Spanish speaking callers with questions and requests regarding membership, banking products, services, and rates, and striving to exceed member expectations with every interaction. The representative will also assist Spanish speaking callers when escalating or transferring to other departments to ensure service issues are resolved. We pride ourselves on delivering world-class service in a collaborative and supportive environment. Success depends on employees who are self-motivated, dependable, adaptable, team-oriented, and member-focused.
S3 STAR Values
Service
Teamwork
Attitude
Results
Location: Remote
Top Job Responsibilities
Answer phone calls, utilizing knowledge of credit union products, data systems, and web-based applications to assist both English and Spanish speaking members and non-members.
Complete member verification, review accounts, relay policies/procedures, and communicate with management or other teams to resolve service issues remotely.
Handle calls related to various queues including digital, cards, and loans, and process related transactions.
Translate and facilitate conversations between Spanish speaking callers and other departments as needed.
Other Responsibilities and Opportunities
Correspond with other departments and management via email for additional requests or research.
Participate in additional projects and duties as assigned.
Qualifications & Skills
Bilingual in English/Spanish (conversational Spanish and basic banking terminology preferred).
At least 6 months of customer service experience preferred.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced environment.
Highly organized and detail-oriented.
Independent work capability and effective prioritization.
Proficiency with multiple platforms and software; remote work experience with dual monitors is a plus.
Comfort with structured, procedure-driven roles.
FLSA: Nonexempt Perks and Benefits
Medical, dental, and vision insurance
Generous Paid Time Off
Up to 11 Paid Holidays per year
401(k) with employer match and discretionary contributions
Employee referral program
Wellness programs
Peer recognition program
Salary: $21.23/hour
About S3 S3 was named a Top Workplace in 2022 and 2023, recognized for leadership and being one of America’s most loved workplaces. We are committed to teamwork and a positive attitude, providing training to support your success. S3 is a Credit Union Service Organization (CUSO), owned by credit unions, supporting their operations and serving members’ financial needs.
Equal Employment Opportunity All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.
ADA Statement & Requirements S3 is committed to inclusion and providing reasonable accommodations for individuals with disabilities.
Work Environment This role operates in a professional office environment with standard office equipment.
Cognitive Requirements Constantly: Analyze information, problem-solve, organize, handle sensitive information, exhibit customer service skills.
Occasionally: Perform basic math.
Physical Requirements Constantly: Sit, use hands for typing, speak.
Emotional Effort Frequent deadlines, high-stress periods.
Interaction Steady and ongoing, with occasional low-volume periods.
Additional Details Seniority Level: Entry level
Employment Type: Full-time
Industry: Banking
#J-18808-Ljbffr
Member Service Representative - Bilingual
role at
S3 Shared Service Solutions, LLC
Member Service Representative- Bilingual The bilingual Member Service Representative will be part of our talented remote Contact Center team. The role involves answering phone calls in all queues, assisting both English and Spanish speaking callers with questions and requests regarding membership, banking products, services, and rates, and striving to exceed member expectations with every interaction. The representative will also assist Spanish speaking callers when escalating or transferring to other departments to ensure service issues are resolved. We pride ourselves on delivering world-class service in a collaborative and supportive environment. Success depends on employees who are self-motivated, dependable, adaptable, team-oriented, and member-focused.
S3 STAR Values
Service
Teamwork
Attitude
Results
Location: Remote
Top Job Responsibilities
Answer phone calls, utilizing knowledge of credit union products, data systems, and web-based applications to assist both English and Spanish speaking members and non-members.
Complete member verification, review accounts, relay policies/procedures, and communicate with management or other teams to resolve service issues remotely.
Handle calls related to various queues including digital, cards, and loans, and process related transactions.
Translate and facilitate conversations between Spanish speaking callers and other departments as needed.
Other Responsibilities and Opportunities
Correspond with other departments and management via email for additional requests or research.
Participate in additional projects and duties as assigned.
Qualifications & Skills
Bilingual in English/Spanish (conversational Spanish and basic banking terminology preferred).
At least 6 months of customer service experience preferred.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced environment.
Highly organized and detail-oriented.
Independent work capability and effective prioritization.
Proficiency with multiple platforms and software; remote work experience with dual monitors is a plus.
Comfort with structured, procedure-driven roles.
FLSA: Nonexempt Perks and Benefits
Medical, dental, and vision insurance
Generous Paid Time Off
Up to 11 Paid Holidays per year
401(k) with employer match and discretionary contributions
Employee referral program
Wellness programs
Peer recognition program
Salary: $21.23/hour
About S3 S3 was named a Top Workplace in 2022 and 2023, recognized for leadership and being one of America’s most loved workplaces. We are committed to teamwork and a positive attitude, providing training to support your success. S3 is a Credit Union Service Organization (CUSO), owned by credit unions, supporting their operations and serving members’ financial needs.
Equal Employment Opportunity All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.
ADA Statement & Requirements S3 is committed to inclusion and providing reasonable accommodations for individuals with disabilities.
Work Environment This role operates in a professional office environment with standard office equipment.
Cognitive Requirements Constantly: Analyze information, problem-solve, organize, handle sensitive information, exhibit customer service skills.
Occasionally: Perform basic math.
Physical Requirements Constantly: Sit, use hands for typing, speak.
Emotional Effort Frequent deadlines, high-stress periods.
Interaction Steady and ongoing, with occasional low-volume periods.
Additional Details Seniority Level: Entry level
Employment Type: Full-time
Industry: Banking
#J-18808-Ljbffr