MCI
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Remote Call Center Representative
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MCI MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. Position Overview We are hiring Remote
Call Center Representatives
to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support. Key Responsibilities
Answer inbound calls and respond to customer inquiries in a professional manner. Resolve customer issues efficiently while maintaining a positive attitude. Document all interactions accurately in the CRM system. Follow communication scripts and standard operating procedures. Escalate complex issues to the appropriate department when necessary. Meet or exceed performance metrics including call quality, response time, and customer satisfaction. Candidate Qualifications All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities
Must be 18 years or older High school diploma/GED 1+ year of experience in a call center or customer service role. Excellent verbal and written communication skills. Ability to multitask and manage time effectively in a remote setting. Proficient with computers and customer service software. Reliable internet connection and a quiet home workspace. Fluent in English and Spanish Conditions of Employment
Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Compensation Details We believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need. Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.
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Remote Call Center Representative
role at
MCI MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. Position Overview We are hiring Remote
Call Center Representatives
to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support. Key Responsibilities
Answer inbound calls and respond to customer inquiries in a professional manner. Resolve customer issues efficiently while maintaining a positive attitude. Document all interactions accurately in the CRM system. Follow communication scripts and standard operating procedures. Escalate complex issues to the appropriate department when necessary. Meet or exceed performance metrics including call quality, response time, and customer satisfaction. Candidate Qualifications All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities
Must be 18 years or older High school diploma/GED 1+ year of experience in a call center or customer service role. Excellent verbal and written communication skills. Ability to multitask and manage time effectively in a remote setting. Proficient with computers and customer service software. Reliable internet connection and a quiet home workspace. Fluent in English and Spanish Conditions of Employment
Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Compensation Details We believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need. Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect.
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