Primerica
Customer Service Representative - Field Solutions
Primerica, Duluth, Georgia, United States, 30155
## **Join Our Team**In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America’s best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.## ## About this PositionWe are seeking Customer Service Representatives to work in the Agent Services department for our corporate office in Duluth, Georgia.
Remote or hybrid working schedule is an option after training. Remote work requires a certain level of internet speed.
The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents. The CSR addresses verbal and written inquiries pertaining to term life insurance policies. They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.## ## Responsibilities & QualificationsIn addition the CSR will identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. This role will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. Recognizes priority situations and understands when to notify appropriate parties.**Qualifications, Skills and Abilities:*** 1 year of call center customer service experience preferred but not required* Minimum high school diploma or GED* Previous insurance or financial services experience is a plus* Excellent PC skills* Intermediate skills in Microsoft Word* Excellent verbal and written communication skills* Excellent customer service skills* Attention to detail* Ability to maintain knowledge of company’s products and procedures* Ability to communicate professionally with irate customers**Schedule:*** 40 hours per week* Monday–Friday 9:00am - 6:00pm**Salary:*** $30,000-$33,000 based on experience**Remote work requirements:*** Personal Computer / Laptop
+ PC or MAC
+ PC: Windows 10 compatible only ( Cannot be Windows 7,8,9)
+ Cannot use a Chromebook* Internet Access – speed requirements:
+ Upload speed 8mbps
+ Download speed 15mbps**Additional information:**The Customer Service Representative 1 position is the first step in a rewarding career path.
Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion.
These steps include knowledge, skills, and performance required to progress in the department.
An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success.
Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be.
Employees can apply to other jobs within our company after being in their position for 1 year.**FLSA status:**
This position is exempt (not eligible for overtime pay):No## ## Our Benefits:* Day one health, dental, and vision insurance* 401(k) Plan with competitive employer match* Vacation, sick, holiday and volunteer time off* Life and disability insurance* Flexible Spending Account & Health Savings Account* Professional development* Tuition reimbursement* Company-sponsored social and philanthropy eventsIt has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.### Our Benefits* Day one health, dental, and vision insurance* 401(k) Plan with competitive employer match* Vacation, sick, holiday and volunteer time off* Life and disability insurance* Flexible Savings Account & Health Savings Account* Professional development* Tuition reimbursement* Company-sponsored social and philanthropy eventsIt has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.Primerica, Inc. (NYSE:PRI), a leading provider of financial services to middle-income families throughout the United States and Canada, has been named by Forbes to its list of “American Best Insurance Companies for 2022.” Primerica ranks 6th among 25 companies included in the Term Life Insurance category.“Every day, thousands of Primerica representatives educate families on the necessity of preparing for the unexpected and protecting their loved ones through term life insurance. Each year, that preparedness helps some of those very same families make it through the worst times of their lives after the death of a family member,” said Glenn Williams, Primerica Chief Executive Officer. “For more than four decades, Primerica has remained committed to providing exemplary customer service and quality products. We are pleased to be recognized by Forbes for our efforts, and we look forward to serving many more families in the years to come.”In order to determine which companies were best serving consumers, Forbes partnered with Statista to survey more than 16,000 customers and get their feedback on these companies' performance. Forbes also assessed the quality of customer service, financial advice, price/performance ratio, transparency, and damage/benefit ratio through direct solicitation of information from the companies, as well as through searches of publicly available information on each of the companies.In addition to this recognition, Primerica also appears on Forbes' lists of America's Best Employers for Diversity and America’s Best Employers for Women for 2021. For more information on Primerica’s products and services, please visit . to Forbes article.**About Primerica, Inc.**Primerica, Inc., headquartered in Duluth, GA, is a leading provider of financial services to middle-income households in the United States and Canada. Independent licensed representatives educate Primerica clients about how to better prepare for a more secure financial future by assessing their needs and #J-18808-Ljbffr
Remote or hybrid working schedule is an option after training. Remote work requires a certain level of internet speed.
The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents. The CSR addresses verbal and written inquiries pertaining to term life insurance policies. They assist clients with questions regarding billing, policy coverage, underwriting, or contract changes.## ## Responsibilities & QualificationsIn addition the CSR will identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. This role will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. Recognizes priority situations and understands when to notify appropriate parties.**Qualifications, Skills and Abilities:*** 1 year of call center customer service experience preferred but not required* Minimum high school diploma or GED* Previous insurance or financial services experience is a plus* Excellent PC skills* Intermediate skills in Microsoft Word* Excellent verbal and written communication skills* Excellent customer service skills* Attention to detail* Ability to maintain knowledge of company’s products and procedures* Ability to communicate professionally with irate customers**Schedule:*** 40 hours per week* Monday–Friday 9:00am - 6:00pm**Salary:*** $30,000-$33,000 based on experience**Remote work requirements:*** Personal Computer / Laptop
+ PC or MAC
+ PC: Windows 10 compatible only ( Cannot be Windows 7,8,9)
+ Cannot use a Chromebook* Internet Access – speed requirements:
+ Upload speed 8mbps
+ Download speed 15mbps**Additional information:**The Customer Service Representative 1 position is the first step in a rewarding career path.
Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion.
These steps include knowledge, skills, and performance required to progress in the department.
An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success.
Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be.
Employees can apply to other jobs within our company after being in their position for 1 year.**FLSA status:**
This position is exempt (not eligible for overtime pay):No## ## Our Benefits:* Day one health, dental, and vision insurance* 401(k) Plan with competitive employer match* Vacation, sick, holiday and volunteer time off* Life and disability insurance* Flexible Spending Account & Health Savings Account* Professional development* Tuition reimbursement* Company-sponsored social and philanthropy eventsIt has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.### Our Benefits* Day one health, dental, and vision insurance* 401(k) Plan with competitive employer match* Vacation, sick, holiday and volunteer time off* Life and disability insurance* Flexible Savings Account & Health Savings Account* Professional development* Tuition reimbursement* Company-sponsored social and philanthropy eventsIt has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.Primerica, Inc. (NYSE:PRI), a leading provider of financial services to middle-income families throughout the United States and Canada, has been named by Forbes to its list of “American Best Insurance Companies for 2022.” Primerica ranks 6th among 25 companies included in the Term Life Insurance category.“Every day, thousands of Primerica representatives educate families on the necessity of preparing for the unexpected and protecting their loved ones through term life insurance. Each year, that preparedness helps some of those very same families make it through the worst times of their lives after the death of a family member,” said Glenn Williams, Primerica Chief Executive Officer. “For more than four decades, Primerica has remained committed to providing exemplary customer service and quality products. We are pleased to be recognized by Forbes for our efforts, and we look forward to serving many more families in the years to come.”In order to determine which companies were best serving consumers, Forbes partnered with Statista to survey more than 16,000 customers and get their feedback on these companies' performance. Forbes also assessed the quality of customer service, financial advice, price/performance ratio, transparency, and damage/benefit ratio through direct solicitation of information from the companies, as well as through searches of publicly available information on each of the companies.In addition to this recognition, Primerica also appears on Forbes' lists of America's Best Employers for Diversity and America’s Best Employers for Women for 2021. For more information on Primerica’s products and services, please visit . to Forbes article.**About Primerica, Inc.**Primerica, Inc., headquartered in Duluth, GA, is a leading provider of financial services to middle-income households in the United States and Canada. Independent licensed representatives educate Primerica clients about how to better prepare for a more secure financial future by assessing their needs and #J-18808-Ljbffr