Join Our Team
In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.
About this Position In the Field Compensation department delivering exemplary customer service to Primerica agents. The candidate recognizes priority situations, understands when and how to notify appropriate parties, performs all corrections identified during call, and documents all research findings thoroughly. The candidate addresses verbal and written inquiries pertaining to commissions. In addition, the candidate will identify concerns, ask appropriate questions, and respond to inquiries in a concise and courteous manner.
Hours & Salary
Hours: Monday – Friday: 9am -6pm
Salary: 30,000 - 33,000 (based on experience)
This is a hybrid role in Duluth, Georgia
Qualifications, Skills and Abilities
Minimum 3 year of call center customer service experience is a plus
Minimum high school diploma or GED
Excellent PC skills
Intermediate skills in Microsoft Word
Excellent verbal and written communication skills
Excellent customer service skills
Attention to detail
Ability to maintain knowledge of company’s products and procedures
Ability to work under pressure and communicate professionally with irate customers
Strong problem solving and decision making skills
Ability to organize and present facts in a clear and concise manner in both speech and correspondence
Ability to handle high-volume calls
Additional Information This position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.
FLSA Status This position is exempt (not eligible for overtime pay): No
Benefits
Day one health, dental, and vision insurance
401(k) Plan with competitive employer match
Vacation, sick, holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
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About this Position In the Field Compensation department delivering exemplary customer service to Primerica agents. The candidate recognizes priority situations, understands when and how to notify appropriate parties, performs all corrections identified during call, and documents all research findings thoroughly. The candidate addresses verbal and written inquiries pertaining to commissions. In addition, the candidate will identify concerns, ask appropriate questions, and respond to inquiries in a concise and courteous manner.
Hours & Salary
Hours: Monday – Friday: 9am -6pm
Salary: 30,000 - 33,000 (based on experience)
This is a hybrid role in Duluth, Georgia
Qualifications, Skills and Abilities
Minimum 3 year of call center customer service experience is a plus
Minimum high school diploma or GED
Excellent PC skills
Intermediate skills in Microsoft Word
Excellent verbal and written communication skills
Excellent customer service skills
Attention to detail
Ability to maintain knowledge of company’s products and procedures
Ability to work under pressure and communicate professionally with irate customers
Strong problem solving and decision making skills
Ability to organize and present facts in a clear and concise manner in both speech and correspondence
Ability to handle high-volume calls
Additional Information This position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.
FLSA Status This position is exempt (not eligible for overtime pay): No
Benefits
Day one health, dental, and vision insurance
401(k) Plan with competitive employer match
Vacation, sick, holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
#J-18808-Ljbffr