North Carolina Department of Revenue
Customer Service Agent - Raleigh
North Carolina Department of Revenue, Raleigh, North Carolina, United States
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Customer Service Agent - Raleigh
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North Carolina Department of Revenue
About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
Job Overview We are currently hiring Customer Service Agents with a $39,000 salary in our Raleigh Customer Service Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $40,950. Agents meeting all training progression requirements are eligible for a 5% salary increase and option for full time remote work.
Responsibilities
Consistently answer incoming calls via a high-volume telephone system
Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures
Complete our premier program to understand and communicate personal and sales and use tax laws
Qualifications
Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
Experience with the use of a computer and proficiency in word processing
Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers
High school diploma or GED diploma and two years of related administrative experience, or equivalent combination of education and experience
Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.
Salary & Benefits The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre‑tax basis).
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year‑to‑year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
Background Check This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non‑delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Contact Applicants eligible for veteran’s preference should attach a copy of DD‑214. If you have general questions about the application process, you may contact Human Resources at 919‑814‑1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability‑related accommodations in the interview process, please call the agency ADA Administrator at 919‑605‑6074.
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Customer Service Agent - Raleigh
role at
North Carolina Department of Revenue
About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
Job Overview We are currently hiring Customer Service Agents with a $39,000 salary in our Raleigh Customer Service Center. Bilingual Agents who utilize their Spanish skills are compensated at a salary of $40,950. Agents meeting all training progression requirements are eligible for a 5% salary increase and option for full time remote work.
Responsibilities
Consistently answer incoming calls via a high-volume telephone system
Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, tax laws, and policy and procedures
Complete our premier program to understand and communicate personal and sales and use tax laws
Qualifications
Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
Experience with the use of a computer and proficiency in word processing
Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers
High school diploma or GED diploma and two years of related administrative experience, or equivalent combination of education and experience
Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.
Salary & Benefits The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre‑tax basis).
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year‑to‑year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program
Background Check This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non‑delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Contact Applicants eligible for veteran’s preference should attach a copy of DD‑214. If you have general questions about the application process, you may contact Human Resources at 919‑814‑1200 or HumanResources@ncdor.gov. Individuals with disabilities requiring disability‑related accommodations in the interview process, please call the agency ADA Administrator at 919‑605‑6074.
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