Customer Service Rep
at
Baseline Fitness
Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Responsibilities
Greet and meet potential members, providing a great customer experience.
Handle front desk tasks: answer phone calls in a polite and friendly manner to assist with questions or concerns.
Take information calls and tours.
Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and update member account information.
Facilitate member services issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSAAdvancement Opportunities
Qualifications
Essential behavior requirements:
Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listen to customers, empathize, and work together to solve problems.
Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
Communication: ability to communicate questions, concerns, or issues to a supervisor in a timely manner.
Minimum qualifications: honesty and good work ethic, strong customer service skills, basic computer proficiency.
Physical demands: standing and walking at least 75% of the shift; talking in person or on the phone at least 75% of the shift; must be able to lift up to 50 lbs. less than 30% of the time.
Senior Level Entry level
Employment Type Part-time (Full-time/Part-time)
Job Location Hammond HAM – Hammond, LA
#J-18808-Ljbffr
at
Baseline Fitness
Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Responsibilities
Greet and meet potential members, providing a great customer experience.
Handle front desk tasks: answer phone calls in a polite and friendly manner to assist with questions or concerns.
Take information calls and tours.
Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and update member account information.
Facilitate member services issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSAAdvancement Opportunities
Qualifications
Essential behavior requirements:
Customer Service: communicate and interact with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listen to customers, empathize, and work together to solve problems.
Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
Communication: ability to communicate questions, concerns, or issues to a supervisor in a timely manner.
Minimum qualifications: honesty and good work ethic, strong customer service skills, basic computer proficiency.
Physical demands: standing and walking at least 75% of the shift; talking in person or on the phone at least 75% of the shift; must be able to lift up to 50 lbs. less than 30% of the time.
Senior Level Entry level
Employment Type Part-time (Full-time/Part-time)
Job Location Hammond HAM – Hammond, LA
#J-18808-Ljbffr