Customer Service Rep at Baseline Fitness
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
Answer phone calls in a polite and friendly manner to assist with questions or concerns.
Assist with member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member service issues and questions and forward them to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Communicate and interact with customers, coworkers, and the public in a way that exceeds customer wants and needs.
Actively listen to customers, empathize, and work together to solve problems.
Recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
Demonstrate diplomacy, tact, and skill in all interactions using appropriate behavior and language.
Communicate questions, concerns, or issues to a supervisor in a timely manner.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free membership for self and one family member or friend
Team Member Support Team
Health, Dental, and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Essential Behavior Requirements
Customer Service: communicates and interacts with customers, coworkers, and the public in a way that exceeds customer wants and needs.
Listening: actively listens to customers, empathizes, and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns, or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs less than 30% of the time
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Wellness and Fitness Services
Referrals increase your chances of interviewing at Baseline Fitness by 2x
#J-18808-Ljbffr
Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
Answer phone calls in a polite and friendly manner to assist with questions or concerns.
Assist with member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member service issues and questions and forward them to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Communicate and interact with customers, coworkers, and the public in a way that exceeds customer wants and needs.
Actively listen to customers, empathize, and work together to solve problems.
Recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
Demonstrate diplomacy, tact, and skill in all interactions using appropriate behavior and language.
Communicate questions, concerns, or issues to a supervisor in a timely manner.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free membership for self and one family member or friend
Team Member Support Team
Health, Dental, and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Essential Behavior Requirements
Customer Service: communicates and interacts with customers, coworkers, and the public in a way that exceeds customer wants and needs.
Listening: actively listens to customers, empathizes, and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns, or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs less than 30% of the time
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Wellness and Fitness Services
Referrals increase your chances of interviewing at Baseline Fitness by 2x
#J-18808-Ljbffr