O'Reilly Auto Parts
Overview
Parts Specialist — O'Reilly Auto Parts Compensation
Compensation Pay Range $15.50 - $21.50 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Note:
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Essential Job Functions
Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot). Greet retail/walk-in customers promptly in a friendly, courteous manner and assist them in selecting merchandise. Assist managers and/or installer service specialists in serving professional customers as needed and directed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store by phone; look up parts, quote prices, recommend premium and related items, and offer the Low-Price Guarantee. Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions. Process exchanges and returns for credit per company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc. Perform various daily operational tasks (e.g., prepare new, core, and warranty merchandise returns to the distribution center, assist with monthly stock adjustments, inventory cycle counts). Operate brake lathe and other store test equipment after training and company requirements are met. Perform in-store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules). Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company eligibility requirements). All other duties as assigned. Skills/Education/Knowledge/Experience/Abilities
Required:
Ability to quickly match alphanumeric sequences; provide outstanding, friendly and professional customer service; multitask while handling customers on the phone and in-store. Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; fluency in multiple languages (Spanish highly desired). Total Compensation Package
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O&Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation, and position details.
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Parts Specialist — O'Reilly Auto Parts Compensation
Compensation Pay Range $15.50 - $21.50 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Note:
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Essential Job Functions
Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot). Greet retail/walk-in customers promptly in a friendly, courteous manner and assist them in selecting merchandise. Assist managers and/or installer service specialists in serving professional customers as needed and directed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store by phone; look up parts, quote prices, recommend premium and related items, and offer the Low-Price Guarantee. Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions. Process exchanges and returns for credit per company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc. Perform various daily operational tasks (e.g., prepare new, core, and warranty merchandise returns to the distribution center, assist with monthly stock adjustments, inventory cycle counts). Operate brake lathe and other store test equipment after training and company requirements are met. Perform in-store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules). Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company eligibility requirements). All other duties as assigned. Skills/Education/Knowledge/Experience/Abilities
Required:
Ability to quickly match alphanumeric sequences; provide outstanding, friendly and professional customer service; multitask while handling customers on the phone and in-store. Desired:
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; fluency in multiple languages (Spanish highly desired). Total Compensation Package
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O&Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation, and position details.
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