O'Reilly Auto Parts
Overview
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply. Responsibilities
Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise. Assist managers and/or installer service specialists in serving professional customers as needed and directed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store on the phone by answering calls per policy, looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee. Maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions. Process exchanges and returns for credit in line with company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc. Perform daily operational tasks such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center; assist with monthly stock adjustments and inventory cycle counts. Operate brake lathe and other store test equipment after the required training and company requirements are met. Perform various in-store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules). Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company driving eligibility requirements). All other duties as assigned. Qualifications
Required: Ability to quickly match alphanumeric sequences Ability to provide outstanding, friendly and professional customer service Must be able to multitask, handling customers on the phone and in the store at the same time Desired: Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service ASE certification Fluency in multiple languages (Spanish highly desired) Company and Benefits
O’Reilly Auto Parts has a proven track record of growth and stability. We promote from within and encourage career growth within the organization. Total Compensation Package
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, age (40 and over), veteran status, disability, or other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. If you require an accommodation, please contact rar@oreillyauto.com or call 417-862-2674, ext. 68901.
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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply. Responsibilities
Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise. Assist managers and/or installer service specialists in serving professional customers as needed and directed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store on the phone by answering calls per policy, looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee. Maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions. Process exchanges and returns for credit in line with company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc. Perform daily operational tasks such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center; assist with monthly stock adjustments and inventory cycle counts. Operate brake lathe and other store test equipment after the required training and company requirements are met. Perform various in-store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules). Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company driving eligibility requirements). All other duties as assigned. Qualifications
Required: Ability to quickly match alphanumeric sequences Ability to provide outstanding, friendly and professional customer service Must be able to multitask, handling customers on the phone and in the store at the same time Desired: Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service ASE certification Fluency in multiple languages (Spanish highly desired) Company and Benefits
O’Reilly Auto Parts has a proven track record of growth and stability. We promote from within and encourage career growth within the organization. Total Compensation Package
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, age (40 and over), veteran status, disability, or other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. If you require an accommodation, please contact rar@oreillyauto.com or call 417-862-2674, ext. 68901.
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