Overview
Parts Specialist at
O'Reilly Auto Parts
provides high level service to all retail and installer customers and supports store management in the accomplishment of assigned tasks.
Location: Greenacres, FL
Responsibilities
Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
Assist managers and/or installer service specialists in serving professional customers as needed and directed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store by answering calls according to company policy, looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
Process exchanges and returns for credit in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receipt, stocking, fronting and facing, and cleaning.
Perform daily operational tasks, such as preparing merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments and inventory cycle counts.
Operate brake lathe and other store test equipment after training and company requirements are met.
Perform in-store services for customers (where state and local laws allow), e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company eligibility requirements).
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.
Seniority level
Entry level
Employment type
Part-time
Job function
Sales and Business Development
Industries
Retail
Get notified about new Parts Specialist jobs in Greenacres, FL.
#J-18808-Ljbffr
O'Reilly Auto Parts
provides high level service to all retail and installer customers and supports store management in the accomplishment of assigned tasks.
Location: Greenacres, FL
Responsibilities
Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
Assist managers and/or installer service specialists in serving professional customers as needed and directed.
Complete assigned company training relevant to position.
Provide excellent service to customers calling the store by answering calls according to company policy, looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
Process exchanges and returns for credit in accordance with company policies and procedures.
Address and resolve customer complaints in a friendly manner.
Assist with daily image maker and planogram updates, including freight receipt, stocking, fronting and facing, and cleaning.
Perform daily operational tasks, such as preparing merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments and inventory cycle counts.
Operate brake lathe and other store test equipment after training and company requirements are met.
Perform in-store services for customers (where state and local laws allow), e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company eligibility requirements).
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities
Required:
Ability to quickly match alphanumeric sequences
Ability to provide outstanding, friendly and professional customer service
Must be able to multitask, handling customers on the phone and in the store at the same time
Desired
Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
ASE certification
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.
Seniority level
Entry level
Employment type
Part-time
Job function
Sales and Business Development
Industries
Retail
Get notified about new Parts Specialist jobs in Greenacres, FL.
#J-18808-Ljbffr