Calculated Hire
Job Title: Specialist, CX Operations – Mail Center
Department: Corporate Mail Operations
Reports to: Manager, CX Operations – Corporate Mail
Basic Purpose and Objective of the Position – Stated Briefly The position of Mail Services Rep is responsible for performing several different functions for Corporate Mail Center operations. The ideal candidate would be responsible for the collection and distribution of incoming/outgoing mail and packages, mail meter operation, inserting equipment operation, scanning equipment operation, correspondence reconciliation, running reports, research, and any manager delegated tasks.
Responsibilities
Inserter operation (2D, OMR, non-barcoded) print jobs
Prioritization of inserting work based on established SLA
Manual correspondence reconciliation
Postage meter operation and money downloads
Order postal supplies as needed
Equipment maintenance
Utilize mobile handheld devices for internal tracking of delivered goods
Perform research in Send Suite Tracking
Internal and offsite delivery of goods
Shipping software administration
Business Manager reporting for postage and mailing metrics
Provide team members with support to facilitate daily processing
Knowledge, Experience, Education, Training
Preferred 2-5 years of work experience, preferably in an environment with highly technical equipment and software
Preferred industry knowledge of inserting equipment
Preferred knowledge of USPS rules and regulations
Familiarity with Mail Center operations
Requirements and Abilities
Demonstrated computer and keyboard skills
Demonstrated ability to key 35-50 wpm with accuracy
Basic knowledge of Microsoft Excel and Microsoft Word
Microsoft Outlook experience working with attachments
1-2 years work experience in an office environment with customer contact
Good written and oral communication skills
Must be able to handle changing priorities, solve problems, meet deadlines and keep work moving under adverse conditions
Ability to work within strict deadlines
Lifting requirement of up to 40 pounds
Ability to learn new equipment and software
Demonstrate capacity for learning new processes and procedures
Seniority Level
Associate
Employment Type
Contract
Job Function
Administrative
Industries: Administrative and Support Services
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Department: Corporate Mail Operations
Reports to: Manager, CX Operations – Corporate Mail
Basic Purpose and Objective of the Position – Stated Briefly The position of Mail Services Rep is responsible for performing several different functions for Corporate Mail Center operations. The ideal candidate would be responsible for the collection and distribution of incoming/outgoing mail and packages, mail meter operation, inserting equipment operation, scanning equipment operation, correspondence reconciliation, running reports, research, and any manager delegated tasks.
Responsibilities
Inserter operation (2D, OMR, non-barcoded) print jobs
Prioritization of inserting work based on established SLA
Manual correspondence reconciliation
Postage meter operation and money downloads
Order postal supplies as needed
Equipment maintenance
Utilize mobile handheld devices for internal tracking of delivered goods
Perform research in Send Suite Tracking
Internal and offsite delivery of goods
Shipping software administration
Business Manager reporting for postage and mailing metrics
Provide team members with support to facilitate daily processing
Knowledge, Experience, Education, Training
Preferred 2-5 years of work experience, preferably in an environment with highly technical equipment and software
Preferred industry knowledge of inserting equipment
Preferred knowledge of USPS rules and regulations
Familiarity with Mail Center operations
Requirements and Abilities
Demonstrated computer and keyboard skills
Demonstrated ability to key 35-50 wpm with accuracy
Basic knowledge of Microsoft Excel and Microsoft Word
Microsoft Outlook experience working with attachments
1-2 years work experience in an office environment with customer contact
Good written and oral communication skills
Must be able to handle changing priorities, solve problems, meet deadlines and keep work moving under adverse conditions
Ability to work within strict deadlines
Lifting requirement of up to 40 pounds
Ability to learn new equipment and software
Demonstrate capacity for learning new processes and procedures
Seniority Level
Associate
Employment Type
Contract
Job Function
Administrative
Industries: Administrative and Support Services
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