Distribution International
Overview
Join to apply for the
Customer Service Rep. (CSR)
role at
Distribution International . About Your Future With Distribution International Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Distribution International is recognized as a Great Place to Work. You will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. You are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description As a
Customer Service Representative (CSR) , you will be the frontline connection for both internal and external customers, delivering outstanding service by leveraging your knowledge of our products, programs, and internal resources. Based in a distribution branch setting, this role offers a dynamic mix of responsibilities across customer service, inside sales, warehouse operations, and administrative support. This is an excellent opportunity for individuals looking to grow within a well-established organization. A background in industrial insulation, building materials, or the plumbing/HVAC industry is highly preferred. Key Responsibilities
Build and maintain strong customer relationships via phone, email, fax, and in-person interactions Receive and process sales calls, quote requests, and product orders through to delivery Take ownership of customer inquiries and provide timely, effective solutions Manage a high volume of customer inquiries while maintaining accuracy and professionalism Work independently and efficiently to meet deadlines and respond to multiple customer service needs simultaneously Quote, follow up, and track lost sales reports; expedite all customer orders and issues Collaborate with outside sales, purchasing, billing, warehouse, and management teams Maintain up-to-date knowledge of inventory levels, pricing, and product availability Coordinate delivery logistics and trucking routes to meet customer expectations Negotiate quotes and proposals with customers Support credit and receivables by contacting customers about late payments or invoicing issues and report status to the Accounts Receivable team Occasionally accompany sales representatives on client visits Handle product returns in accordance with company policy Arrange direct or expedited deliveries to resolve customer issues Process credit card transactions Assist with physical inventory and participate in regular cycle counts Perform light warehouse duties including forklift operation, picking, and packing orders Participate in special projects or tasks as assigned by management Qualifications & Skills
1–2 years of B2B sales or customer service experience, preferably in industrial distribution Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) Strong communication, organizational, multitasking, and time management abilities Excellent problem-solving and consultative skills Self-motivated and able to thrive in a fast-paced, team-oriented environment Basic math skills required – including addition, subtraction, multiplication, and division Ability to work with fractions (e.g., measuring, converting, or reading fractional values) Physical Requirements
Must be able to tolerate exposure to fiberglass insulation, including airborne particles; PPE (personal protective equipment) will be provided Work is primarily in an office setting and in a non-climate-controlled warehouse Activities include standing, sitting, walking, climbing stairs, balancing, kneeling, reaching, and lifting up to 40 lbs May be required to climb ladders or step stools to access product shelving Ability to operate or work near warehouse equipment, including pallet jacks and forklifts (training provided if necessary) Reasonable accommodations can be made to support individuals with disabilities in performing essential job functions Your Benefits
Competitive Compensation Medical, Dental and Vision Strive Wellness Program 401(k) Matching Paid Holiday and Paid Time Off (PTO) for all positions AssuredExcellence: minimal to no cost medical care and prescription drugs Flexible Spending Accounts (FSA): Healthcare and Dependent care Health Spending Account (HSA): with employer contribution Life & Disability Insurance Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc. Employee Referral Bonus Paid Military Leave Tuition Reimbursement Length of Service Award Compensation
$20.00 - $40.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises over 450 branch locations across the United States and Canada. The company engages in ESG practices and prioritizes diversity and inclusion. If this interests you, join our company and explore a variety of career opportunities. TopBuild Corp. is an equal opportunity employer (EOE), including protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Reasonable accommodation will be offered to enable employees with disabilities to perform essential functions. Seniorit y level
Entry level Employment type
Full-time Job function
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Location data and other job postings listed for Washington, DC
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Join to apply for the
Customer Service Rep. (CSR)
role at
Distribution International . About Your Future With Distribution International Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Distribution International is recognized as a Great Place to Work. You will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. You are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description As a
Customer Service Representative (CSR) , you will be the frontline connection for both internal and external customers, delivering outstanding service by leveraging your knowledge of our products, programs, and internal resources. Based in a distribution branch setting, this role offers a dynamic mix of responsibilities across customer service, inside sales, warehouse operations, and administrative support. This is an excellent opportunity for individuals looking to grow within a well-established organization. A background in industrial insulation, building materials, or the plumbing/HVAC industry is highly preferred. Key Responsibilities
Build and maintain strong customer relationships via phone, email, fax, and in-person interactions Receive and process sales calls, quote requests, and product orders through to delivery Take ownership of customer inquiries and provide timely, effective solutions Manage a high volume of customer inquiries while maintaining accuracy and professionalism Work independently and efficiently to meet deadlines and respond to multiple customer service needs simultaneously Quote, follow up, and track lost sales reports; expedite all customer orders and issues Collaborate with outside sales, purchasing, billing, warehouse, and management teams Maintain up-to-date knowledge of inventory levels, pricing, and product availability Coordinate delivery logistics and trucking routes to meet customer expectations Negotiate quotes and proposals with customers Support credit and receivables by contacting customers about late payments or invoicing issues and report status to the Accounts Receivable team Occasionally accompany sales representatives on client visits Handle product returns in accordance with company policy Arrange direct or expedited deliveries to resolve customer issues Process credit card transactions Assist with physical inventory and participate in regular cycle counts Perform light warehouse duties including forklift operation, picking, and packing orders Participate in special projects or tasks as assigned by management Qualifications & Skills
1–2 years of B2B sales or customer service experience, preferably in industrial distribution Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) Strong communication, organizational, multitasking, and time management abilities Excellent problem-solving and consultative skills Self-motivated and able to thrive in a fast-paced, team-oriented environment Basic math skills required – including addition, subtraction, multiplication, and division Ability to work with fractions (e.g., measuring, converting, or reading fractional values) Physical Requirements
Must be able to tolerate exposure to fiberglass insulation, including airborne particles; PPE (personal protective equipment) will be provided Work is primarily in an office setting and in a non-climate-controlled warehouse Activities include standing, sitting, walking, climbing stairs, balancing, kneeling, reaching, and lifting up to 40 lbs May be required to climb ladders or step stools to access product shelving Ability to operate or work near warehouse equipment, including pallet jacks and forklifts (training provided if necessary) Reasonable accommodations can be made to support individuals with disabilities in performing essential job functions Your Benefits
Competitive Compensation Medical, Dental and Vision Strive Wellness Program 401(k) Matching Paid Holiday and Paid Time Off (PTO) for all positions AssuredExcellence: minimal to no cost medical care and prescription drugs Flexible Spending Accounts (FSA): Healthcare and Dependent care Health Spending Account (HSA): with employer contribution Life & Disability Insurance Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc. Employee Referral Bonus Paid Military Leave Tuition Reimbursement Length of Service Award Compensation
$20.00 - $40.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises over 450 branch locations across the United States and Canada. The company engages in ESG practices and prioritizes diversity and inclusion. If this interests you, join our company and explore a variety of career opportunities. TopBuild Corp. is an equal opportunity employer (EOE), including protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Reasonable accommodation will be offered to enable employees with disabilities to perform essential functions. Seniorit y level
Entry level Employment type
Full-time Job function
Other Wholesale Building Materials Referrals increase your chances of interviewing at Distribution International by 2x Sign in to set job alerts for “Customer Service Representative” roles.
Location data and other job postings listed for Washington, DC
#J-18808-Ljbffr