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Distribution International

Customer Service Rep I

Distribution International, Eugene, Oregon, United States, 97403

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Customer Service Rep I

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About Your Future With Distribution International Are you looking for a career with an industry leader that drives the future of energy‑efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career.

Job Description Your Responsibilities In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.

Ability to maintain a positive rapport with customers, providing world class service.

Exemplary customer service skills, analytics and problem‑solving skills.

Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.

Any other duty, task, or responsibilities as assigned.

Your Qualifications

Minimum of 18 years of age.

If operating a vehicle for company purposes, a valid driver's license is required.

1–2 years of experience in a customer service role.

Ability to perform basic math calculations.

Personable, enthusiastic and engaging personality.

Excellent communication skills, both verbal and written.

Travel Requirements Type of Travel Required: Local

Amount of Travel Required:

Physical Requirements This role requires prolonged standing and repetitive motions, including bending, stooping, pushing, and pulling. Role also requires good hand‑eye coordination, hand dexterity, and physical strength. The position involves lifting up to 50 pounds, depending on the specific job duties.

Your Benefits We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits:

Competitive Compensation

Medical, Dental and Vision

Strive Wellness Program

401(k) Matching

Paid Holiday and Paid Time Off (PTO) for all positions

AssuredExcellence®: minimal to no cost medical care and prescription drugs

Flexible Spending Accounts (FSA): Healthcare and Dependent care

Health Spending Account (HSA): with employer contribution

Life & Disability Insurance

Employee Assistance Program (EAP): in‑person counseling, assistance and resources for family matters, legal and financial issues, etc.

Employee Referral Bonus

Paid Military Leave

Tuition Reimbursement

Length of Service Award

Compensation Range $20.00 - $40.00

The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.

TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you!

TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Wholesale Building Materials

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