Pet Supplies Plus
Privacy Policy Overview
PSP Group, LLC, its affiliates, subsidiaries, divisions and designees ("PSP" or "we")"s Privacy Policy describes how Pet Supplies Plus collects, shares, uses, and safeguards customer Personal Information. This policy covers information we collect at our retail stores, on our sites (PetSuppliesPlus.com, PetSuppliesPlusEmail.com, and other sites where this policy is posted), and in emails and other communications from us. By accessing, viewing, or using this site, you acknowledge that you have read, understand, and agree with this Privacy Policy and our Terms of Use. If you do not wish to be bound, please do not use this site. Information We Collect We may automatically collect information when you visit our Site to improve your experience. This includes Automatic Anonymous Information and Cookies. We may collect information about your device, software, online activity, and where you went before/after our Site. Anonymous information shared with third parties is not traceable to you. Cookies help us remember your preferences and may be tied to Personal Information. You can set your browser to not accept cookies, but some services may not be available. We may also use third parties to collect information about our products or instore experiences. These companies may use their own cookies and web beacons on our Site. You may provide Personal Information such as name, address, phone, email, loyalty account number, and username/password. Demographic data from surveys or third parties (e.g., age, gender, pet ownership). Information you provide when you buy or use products/services, create loyalty accounts, enter contests, take surveys, engage on social media, and subscribe to communications. Children’s Online Privacy Our Site is designed for a general audience. We do not knowingly collect personal information from children under 13 in violation of COPPA. If you believe we have collected such information, please contact us. Use of Information
We may use Personal Information to: Operate, improve, and maintain our Site and services; maintain customer databases and records. Provide customer service and respond to inquiries. Communicate about contests, promotions, rewards, events, offers, and marketing communications. Recommend products/services based on past orders/activities. Send business communications (invoices, confirmations, notices, updates, product alerts, administrative messages). Detect, prevent, and respond to fraud or security issues. Run contests, surveys, programs, and partnerships. Transfer information to Vendors for processing; information may be stored in the United States under applicable laws. Combine information with third-party data to improve accuracy and personalize experiences; comply with legal requirements. Disclosure of Personal Information We do not rent or sell your Personal Information to third parties for their own marketing purposes except as described in this policy or with your consent. We may disclose Personal Information to: With your consent for third-party marketing subject to their policies. As needed to meet legal, regulatory, insurance, audit, and security requirements. If there is a good-faith belief that disclosure is necessary to protect rights, safety, or enforce our terms. In connection with mergers, asset sales, financing, or acquisition. Information that does not directly identify you (aggregated or anonymous data). Information Choice and Access You may opt-out of marketing communications and, if you opted-in to sharing with third parties, opt-out there as well. You may request access or changes to your Personal Information and adjust preferences. To exercise, follow opt-out instructions in emails or contact us. Note you may still receive business communications after opting out. Security of Personal Information We take reasonable steps to protect Personal Information but cannot guarantee against all unauthorized disclosures. Questions or Concerns For questions about how we use your Personal Information, please contact us. Changes/Updates to this Policy We may update this Privacy Policy. We will display the effective date at the top of the page when changes are made. Supplemental Privacy Notices for Select States
California Residents This Privacy Notice supplements our Privacy Policy and applies to California residents. It follows the California Consumer Privacy Act (CCPA/CPRA) and related definitions. It lists categories of Personal Information collected over the last 12 months and explains rights under CCPA/CPRA, including access, deletion, correction, opt-out of targeted advertising, and opt-out of sale. It also notes non-discrimination protections and rights under Shine the Light law, with contact options to exercise rights. Information We Collect (California) Categories include Identifiers, Personal information categories under Cal. Civ. Code § 1798.80(e), Commercial information, Internet activity, and other categories. Some categories may be collected and some not, as indicated. We obtain Personal Information from direct and indirect sources, including forms and website usage details. Use, Sharing, and Rights under California law We may use or disclose Personal Information for business purposes and disclose to service providers or third parties as described in this policy. We provide rights for access, deletion, correction, opt-out, and other protections under California law. Details are provided in the notices. Colorado, Connecticut, Oregon, Texas, and Virginia This Privacy Notice applies to residents of those states and outlines rights including confirmation/access, deletion, correction, opt-out of targeted advertising, and opt-out of sale. Requests may be submitted through our contact channels, and you may designate an agent in some states. We may require verification of identity and provide an appeal option if a request is denied. Contact Information For questions or comments about this notice, please contact us through the website or at store locations. Get answers in our FAQs, and contact your local store for assistance.
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PSP Group, LLC, its affiliates, subsidiaries, divisions and designees ("PSP" or "we")"s Privacy Policy describes how Pet Supplies Plus collects, shares, uses, and safeguards customer Personal Information. This policy covers information we collect at our retail stores, on our sites (PetSuppliesPlus.com, PetSuppliesPlusEmail.com, and other sites where this policy is posted), and in emails and other communications from us. By accessing, viewing, or using this site, you acknowledge that you have read, understand, and agree with this Privacy Policy and our Terms of Use. If you do not wish to be bound, please do not use this site. Information We Collect We may automatically collect information when you visit our Site to improve your experience. This includes Automatic Anonymous Information and Cookies. We may collect information about your device, software, online activity, and where you went before/after our Site. Anonymous information shared with third parties is not traceable to you. Cookies help us remember your preferences and may be tied to Personal Information. You can set your browser to not accept cookies, but some services may not be available. We may also use third parties to collect information about our products or instore experiences. These companies may use their own cookies and web beacons on our Site. You may provide Personal Information such as name, address, phone, email, loyalty account number, and username/password. Demographic data from surveys or third parties (e.g., age, gender, pet ownership). Information you provide when you buy or use products/services, create loyalty accounts, enter contests, take surveys, engage on social media, and subscribe to communications. Children’s Online Privacy Our Site is designed for a general audience. We do not knowingly collect personal information from children under 13 in violation of COPPA. If you believe we have collected such information, please contact us. Use of Information
We may use Personal Information to: Operate, improve, and maintain our Site and services; maintain customer databases and records. Provide customer service and respond to inquiries. Communicate about contests, promotions, rewards, events, offers, and marketing communications. Recommend products/services based on past orders/activities. Send business communications (invoices, confirmations, notices, updates, product alerts, administrative messages). Detect, prevent, and respond to fraud or security issues. Run contests, surveys, programs, and partnerships. Transfer information to Vendors for processing; information may be stored in the United States under applicable laws. Combine information with third-party data to improve accuracy and personalize experiences; comply with legal requirements. Disclosure of Personal Information We do not rent or sell your Personal Information to third parties for their own marketing purposes except as described in this policy or with your consent. We may disclose Personal Information to: With your consent for third-party marketing subject to their policies. As needed to meet legal, regulatory, insurance, audit, and security requirements. If there is a good-faith belief that disclosure is necessary to protect rights, safety, or enforce our terms. In connection with mergers, asset sales, financing, or acquisition. Information that does not directly identify you (aggregated or anonymous data). Information Choice and Access You may opt-out of marketing communications and, if you opted-in to sharing with third parties, opt-out there as well. You may request access or changes to your Personal Information and adjust preferences. To exercise, follow opt-out instructions in emails or contact us. Note you may still receive business communications after opting out. Security of Personal Information We take reasonable steps to protect Personal Information but cannot guarantee against all unauthorized disclosures. Questions or Concerns For questions about how we use your Personal Information, please contact us. Changes/Updates to this Policy We may update this Privacy Policy. We will display the effective date at the top of the page when changes are made. Supplemental Privacy Notices for Select States
California Residents This Privacy Notice supplements our Privacy Policy and applies to California residents. It follows the California Consumer Privacy Act (CCPA/CPRA) and related definitions. It lists categories of Personal Information collected over the last 12 months and explains rights under CCPA/CPRA, including access, deletion, correction, opt-out of targeted advertising, and opt-out of sale. It also notes non-discrimination protections and rights under Shine the Light law, with contact options to exercise rights. Information We Collect (California) Categories include Identifiers, Personal information categories under Cal. Civ. Code § 1798.80(e), Commercial information, Internet activity, and other categories. Some categories may be collected and some not, as indicated. We obtain Personal Information from direct and indirect sources, including forms and website usage details. Use, Sharing, and Rights under California law We may use or disclose Personal Information for business purposes and disclose to service providers or third parties as described in this policy. We provide rights for access, deletion, correction, opt-out, and other protections under California law. Details are provided in the notices. Colorado, Connecticut, Oregon, Texas, and Virginia This Privacy Notice applies to residents of those states and outlines rights including confirmation/access, deletion, correction, opt-out of targeted advertising, and opt-out of sale. Requests may be submitted through our contact channels, and you may designate an agent in some states. We may require verification of identity and provide an appeal option if a request is denied. Contact Information For questions or comments about this notice, please contact us through the website or at store locations. Get answers in our FAQs, and contact your local store for assistance.
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