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Pet Supplies Plus

Groomer: Expert Pet Grooming & Care

Pet Supplies Plus, Cicero, New York, United States

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Overview

This Privacy Policy ("Policy") applies to PSP Group, LLC its affiliates, subsidiaries, divisions and designees. ("PSP" or "we"). This Policy describes how Pet Supplies Plus collects, shares, uses, and safeguards customer personal information ("Personal Information"). This Policy covers Personal Information we collect anywhere including our Pet Supplies Plus retail stores, our websites at PetSuppliesPlus.com, PetSuppliesPlusEmail.com, and any other websites where we post this Policy (collectively the "Site"). This Policy also applies to Personal Information we may collect, share, and use from the emails and other communications you receive from us. By accessing, viewing, or using this site, you acknowledge that you have read, understand, and agree with this Privacy Policy and our Terms of Use IF YOU DO NOT WISH TO BE BOUND BY THIS PRIVACY POLICY AND OUR TERMS OF USE, PLEASE DO NOT USE THIS SITE. Information We Collect We may automatically collect some information when you come to our Site. This information helps us improve our Site and your experience on our Site. Automatic Anonymous Information What we collect automatically includes information about the computer or device you use to come to our Site. This may include the software that runs your computer, the type of software you use to access and search the internet, the service you use to go online, and the internet address assigned to your computer. This information helps us make our Site work better with your systems. We also collect data about how you use our Site such as the times you come to our Site and for how long. We may also know what websites you went to before and after our Site. It is not uncommon for online stores to collect this type of data. The information that is automatically submitted to us by your computer or device is considered anonymous information. To the extent we share such information with third parties, it is not traceable to any particular user and will not be used to contact you. Cookies Like many websites, our Site uses "cookie" technology. A "cookie" is a small data file. Our Site may store cookies on your hard drive. Cookies help us know when you come back to our Site. Cookies also help us "remember" information about you. We may try to remember things such as what products you prefer and your log-in information. Personal Information may be tied to these cookies. We do this to help bring you a better shopping experience. It can make check out faster. It also helps us make shopping more personal to you. You can set your browser to not accept cookies, however some services on our Site may not be available. Our company and our trusted third parties may share with one another anonymous versions of user information collected at this site. We may use that information to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. Such cookies do not contain personally identifiable information. Interest Based Advertising Mouse Movements and Keystrokes Pixel Tags Third Party Analytics Third Party Reviews We may also use companies to help us collect information about our products or instore experiences. These companies may use their own cookies and web beacons on our Site. Personal Information You may give us "Personal Information" that tells us who you are and other things about you. Personal Information we may collect includes your name, postal address, telephone number, e-mail address, and loyalty account number. We may also collect your username and password. We may collect demographic data from surveys or third parties. Demographics help us know our customers. For example, demographics can tell us your age, your gender, and what type of pets you own. We may collect information you give us when you buy or use our products and services (services include, but are not limited to, grooming, nail trimming, and pet wash), create or update loyalty accounts, and contact us. We may also collect your information when you enter our contests or sweepstakes, take our surveys, interact with us on social media websites, and sign up for our newsletters and other communications. Children’s Online Privacy Our Site is designed for a general audience. We do not knowingly solicit or collect personal information as defined by COPPA from children under 13. If you are a parent or guardian and believe that we have collected such personal information other than as permitted by COPPA, please contact Us. Use of Information When you submit Personal Information to us, you understand that you are agreeing to allow us to use your Personal Information to, among other things: Operate and improve our Site, business and services. We may keep a customer database and other business records for reasonable periods. Provide customer service to you. Communicate with you by postal mail, e-mail, phone and other ways about contests, promotions, rewards, events, and special offers for products and services from Pet Supplies Plus and our select partners (collectively, "Pet Supplies Plus Marketing Communications"). Find products and services you may like based on your past orders and activities. Send you business communications, including confirmations, invoices, notices, updates, product alerts, and administrative messages. Detect, prevent and enforce against fraudulent, malicious or illegal acts. Run contests, sweepstakes, programs and surveys. Transfer Personal Information to third party vendors, consultants and other service providers ("Vendors"). Our Vendors will use your information to do work for us. Your Personal Information is captured in the United States for processing by Pet Supplies Plus and our Vendors. In addition to the laws in your country of residence, the United States has certain laws that apply to your Personal Information. These laws may require us to disclose Personal Information to the United States government and other government authorities. Combine Personal Information we get from you with information from third parties, if allowed by law. We may do this to correct your Personal Information so we can get Pet Supplies Plus Marketing Communications to the right address. We may also do this to help improve your experience and make it more personal. Meet legal, regulatory, insurance, security and processing requirements. For other purposes with your consent or as permitted or required by law. Disclosure of Personal Information We do not rent or sell your personal information to any third party.

We will not disclose your personal information to third parties for their own marketing purposes except as described in this policy, or otherwise with your express consent. We may disclose your Personal Information to third parties: With your consent, for example, when you let us share your information with third parties for their own marketing purposes subject to their own privacy policies. As needed to meet legal, regulatory, insurance, audit, and security requirements. For legal reasons if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: meet any applicable law, regulation, legal process or enforceable governmental request. enforce applicable Terms of Service, including investigation of potential violations. detect, prevent, or otherwise address fraud, security or technical issues. protect against harm to the rights, property or safety of Pet Supplies Plus, our users or the public as required or permitted by law. As permitted or required by law, including to respond to lawful requests and legal process, to protect the rights and property of Pet Supplies Plus our agents, customers, members, and others, to enforce our agreements, policies and terms of use, in an emergency to protect the personal safety of Pet Supplies Plus, its customers, or any person. In connection with any proposed or actual merger, sale of company assets, financing or acquisition of all or a part of our business to another company to evaluate and/or perform the transaction. We may also share information that does not directly identify you. This information may be in aggregated or anonymous form. Information Choice and Access You can "opt-out" of Pet Supplies Plus Marketing Communications. If you opted-in to our sharing of your Personal Information with third party marketers, you can opt-out of that too. You may also request to access or change your Personal Information. You may also ask us to change your preferences for how we use your Personal information. To make these requests: Follow opt-out instructions in promotional e-mails we send to you. Contact us as described in Questions or Concerns below. Please include your full name, address, phone number and e-mail address. Also, tell us what information you would like to access, change or add to our "opt-out" list. This will help us process your request. If you "opt-out" of our Pet Supplies Plus Marketing Communications, you may still get business communications. Business communications include order confirmations, product recall information, or other administrative information. Security of Personal Information Pet Supplies Plus takes reasonable steps to help protect Personal Information that we have or control against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We do not, however, guarantee that unauthorized, inadvertent disclosure will never occur. Questions or Concerns If you have questions or concerns about how we use your Personal Information, please contact Us. Changes/Updates to this Policy If we intend to use or disclose Personal Information in any way materially different than what we say in this Policy, we will make reasonable efforts to let you know about this change. When we make any changes to this Policy, we will display the effective date of this Privacy Policy at the top of this page. Supplemental Privacy Notices for Select States Privacy Notice for California Residents This privacy notice supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We comply with the California Consumer Privacy Act (CCPA) as amended by the California Consumer Privacy Rights Act (CPRA). Terms defined in the CCPA/CRPA have the same meaning here. Information We Collect Our website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked to a particular consumer or device ("personal information"). In particular, our website has collected the following categories of personal information from its consumers within the last twelve (12) months: Category A: Identifiers Examples : A real name, Internet Protocol address, email address, or other similar identifiers. Collected:

YES Category B: Personal information categories listed in the California Customer Records statute Examples : A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. Collected : YES Category C: Protected classification characteristics Examples : Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex, pregnancy or childbirth and related medical conditions, sexual orientation, veteran or military status, genetic information. Collected:

NO Category D: Commercial information Examples : Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Collected:

YES Category E: Biometric information Examples : Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints. Collected:

NO Category F: Internet activity Examples : Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. Collected:

YES Category H, I, J, K —see policy for details. Summary: some categories collected, others not. Information Sources We obtain the categories of personal information listed above from the following categories of sources: Directly from you (forms you complete on our website or website usage details); Indirectly from you (observing your actions on our website). Use of Personal Information We may use, or disclose the personal information we collect for one or more of the following business purposes: To fulfill or meet the reason you provided the information. To provide you with support and to respond to your inquiries. To respond to law enforcement requests and as required by applicable law. As described to you when collecting your personal information or as otherwise set forth in the CCPA. We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice. Sharing Personal Information We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to keep that personal information confidential and not use it for any purpose except performing the contract. In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose: Category A: Identifiers Category B: Personal information categories listed in the California Customer Records statute. Category D: Commercial information Category F: Internet activity We disclose your personal information for a business purpose to the following categories of third parties: Service providers; Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you. In the preceding twelve (12) months, we have not sold any personal information. Your Rights and Choices The CCPA provides consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you: The categories of personal information we collected about you. The categories of sources for the personal information we collected about you. Our business or commercial purpose for collecting or selling that personal information. The categories of third parties with whom we share that personal information. The specific pieces of personal information we collected about you. If we sold or disclosed your personal information for a business purpose, two separate lists disclosing: Sales, identifying the personal information categories that each category of recipient purchased; and Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained. Deletion Right You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. We will delete your information from our records upon verified request unless an exception applies. We may deny your deletion request if retaining the information is necessary for us to provide a product or service, detect security incidents, or comply with legal obligations, among other reasons. Exercising Access, Data Portability, and Deletion Rights To exercise these rights, submit a verifiable consumer request. You may: Have a verifiable consumer request submitted by you or an authorized representative. Submit requests for access or data portability twice within 12 months. Provide sufficient information to verify your identity and describe your request in detail. We aim to respond within 45 days (up to 90 days with notice). We will provide the response by mail or electronic means. We do not charge a fee to process or respond to a verifiable consumer request unless it is excessive, repetitive, or unfounded. Non-Discrimination We will not discriminate against you for exercising your CCPA rights. We may offer financial incentives permitted by the CCPA that relate to your personal information, with terms described in the incentive program. California’s Shine the Light law allows California residents to request information about our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please contact Us. Changes to Our Privacy Notice We reserve the right to amend this privacy notice at our discretion and at any time. We will display the effective date at the top of the Privacy Policy when changes are made. Contact Information If you have questions or comments about this notice or wish to exercise rights, please contact us as follows: Privacy Notice for Residents of Colorado, Connecticut, Oregon, Texas, and Virginia This privacy notice supplements the information contained in our Privacy Policy above and applies to residents of Colorado, Connecticut, Oregon, Texas, and Virginia. You may make the following requests with respect to your Personal Information, subject to applicable exceptions: Confirmation/Access: Request to confirm processing and, if applicable, a copy of your Personal Information. Oregon residents may request a list of specific third parties to whom we have disclosed Personal Information. Deletion: Request deletion of your Personal Information. Correction: Request correction of inaccurate Personal Information. Opt-out of Targeted Advertising: Request to stop using your Personal Information for targeted advertising. Opt-Out of Sale: Request to opt-out of the sale of your Personal Information. If you have questions about this notice, please contact us. We may deny certain requests and will explain why. If you are not satisfied, you may appeal by calling 1-866-477-7748 or via the Contact Us function. Note that for purposes of these requests under this section, Personal Information does not include information about job applicants, employees, or information we have collected as a service provider to our clients. If you are a resident of Colorado, Connecticut, Oregon, or Texas you may designate an agent to submit an Opt-out request. Proof of identity and authority is required. From time to time, we or our vendors may collect Personal Information in connection with promotions or benefits and may disclose such information to the third parties described in this Privacy Policy. Get answers right away by reading our FAQs. Contact your local store for assistance. Fill out a short form and we'll get back to you!

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