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Service Desk Analyst I
role at
Waccamaw Management, LLC .
As a primary point of contact for end users, you will provide first‑level technical support, troubleshoot hardware, software and network issues, and contribute to a positive user experience. This role requires onsite presence 5 days a week at our Richardson, Texas location and may involve various shifts.
Requirements
Provide timely technical support to end users via phone, email, and remote tools.
Diagnose and resolve a wide range of IT issues, including:
Hardware troubleshooting (PCs, laptops, printers, etc.)
Software installations and configurations
Network connectivity issues
User account management
Troubleshooting Microsoft Office applications
Log and track incident tickets in our ticketing system.
Maintain and update the knowledge base to improve troubleshooting efficiency.
Escalate complex issues to higher‑level support teams when necessary.
Adhere to service level agreements (SLAs) and meet performance metrics.
Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.
Perform additional tasks assigned by leadership.
Competencies
Focus on providing exceptional customer service
Great communication skills
Strong technical aptitude
Problem solving & critical thinking
Knowledge of Windows 10 and 11 Operating Systems
Familiarity with Remote Desktop tools
Required Qualifications
1-2 years of related technical service desk experience or equivalent combination of Associate or Bachelor’s degree and some related work experience
A+ Certified - Preferred
Personality Traits
Self‑starter
Motivated
Task oriented
Team player
Ability to think out of the box
Phone etiquette
Executive Presence
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industry: Business Consulting and Services
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Referrals increase your chances of interviewing at Waccamaw Management, LLC by 2x.
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Service Desk Analyst I
role at
Waccamaw Management, LLC .
As a primary point of contact for end users, you will provide first‑level technical support, troubleshoot hardware, software and network issues, and contribute to a positive user experience. This role requires onsite presence 5 days a week at our Richardson, Texas location and may involve various shifts.
Requirements
Provide timely technical support to end users via phone, email, and remote tools.
Diagnose and resolve a wide range of IT issues, including:
Hardware troubleshooting (PCs, laptops, printers, etc.)
Software installations and configurations
Network connectivity issues
User account management
Troubleshooting Microsoft Office applications
Log and track incident tickets in our ticketing system.
Maintain and update the knowledge base to improve troubleshooting efficiency.
Escalate complex issues to higher‑level support teams when necessary.
Adhere to service level agreements (SLAs) and meet performance metrics.
Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills.
Perform additional tasks assigned by leadership.
Competencies
Focus on providing exceptional customer service
Great communication skills
Strong technical aptitude
Problem solving & critical thinking
Knowledge of Windows 10 and 11 Operating Systems
Familiarity with Remote Desktop tools
Required Qualifications
1-2 years of related technical service desk experience or equivalent combination of Associate or Bachelor’s degree and some related work experience
A+ Certified - Preferred
Personality Traits
Self‑starter
Motivated
Task oriented
Team player
Ability to think out of the box
Phone etiquette
Executive Presence
Job Details
Seniority level: Entry level
Employment type: Full‑time
Job function: Information Technology
Industry: Business Consulting and Services
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Referrals increase your chances of interviewing at Waccamaw Management, LLC by 2x.
#J-18808-Ljbffr