CGI
Position Description
CGI Federal's Housing Compliance team partners with a local public housing authority and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing. We have an opening for a Business Processing Specialist located in Nashville, TN.
Under the direction of the Asset Manager/Central Services Manager (CSM), the Specialist works directly with property owners and staff to assist them with a variety of tasks, including renewals of their affordable housing contracts, determining their annual rent adjustments, reconciling monthly payment requests, processing claims for unpaid rent and damages, and extended vacancies.
The Specialist uses CGI's proprietary IT systems as well as the Microsoft Office Suite to accomplish day‑to‑day tasks.
This position offers the opportunity to join an energetic team with collaborative management and work with affordable housing owners and management companies within an assigned portfolio. New team members receive in‑depth training and ongoing professional development in both the affordable housing industry and general business skills.
Location: Nashville, TN.
Responsibilities
Perform detailed reconciliation of monthly voucher payments to property owners, communicating any deficiencies and required corrective actions.
Renew expiring Housing Assistance Payments contracts, understanding HUD requirements and collaborating with HUD, property owners, management agents, and attorneys.
Process annual contract rent adjustments, identifying complete package requirements, communicating any deficiencies, and preparing documentation.
Evaluate and approve owner's claims for reimbursement due to unpaid rent, tenant damages, and vacancies.
Maintain property files and records retention in accordance with HUD and corporate policy.
Develop and maintain good working relationships with cross‑functional teams, HUD, property owners, management agents, and attorneys.
Engage and respond to emails, Teams messages, and phone calls in a timely manner.
Consistently demonstrate the ability to accurately update all applicable systems immediately following the completion of required tasks.
Adhere to established timelines, input clear, accurate, and timely system notes as needed, and generate, understand, and utilize system reports.
Proactively continue learning and understanding different HUD program requirements as outlined in HUD handbooks, guidebooks, notices, and operational manuals.
Become proficient and efficient in identifying issues and assessing their impact on core task processing, developing solutions.
Required Qualifications
Bachelor's degree required, or significant relevant experience in lieu of a degree (Bachelor's preferred).
At least 2 years’ experience with regulatory control or compliance in a professional office or corporate environment.
Professional, organized, and able to manage multiple tasks with varying deadlines.
Proficiency with Microsoft Office, especially Excel and Word.
Strong written and oral communication skills.
Desire to work in a team environment.
Proven ability to accurately and timely complete tasks within established timelines and quality standards.
Proven ability to understand, interpret, and apply written policies and procedures.
Strong customer service skills.
Capacity to learn from past experiences and apply lessons to future circumstances.
Ability to multi‑task, be self‑motivated, and proactive.
Desired Qualifications
3‑5 years of experience processing tasks in a compliance or regulatory environment.
Compensation Estimated range: $38,800.00 – $70,300.00.
Benefits
Competitive compensation.
Comprehensive insurance options.
Matching contributions through the 401(k) plan and the share purchase plan.
Paid time off for vacation, holidays, and sick time.
Paid parental leave.
Learning opportunities and tuition assistance.
Wellness and well‑being programs.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending on the specific assignment and/or level of U.S. government security clearance held. Depending on role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not disclose or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
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Under the direction of the Asset Manager/Central Services Manager (CSM), the Specialist works directly with property owners and staff to assist them with a variety of tasks, including renewals of their affordable housing contracts, determining their annual rent adjustments, reconciling monthly payment requests, processing claims for unpaid rent and damages, and extended vacancies.
The Specialist uses CGI's proprietary IT systems as well as the Microsoft Office Suite to accomplish day‑to‑day tasks.
This position offers the opportunity to join an energetic team with collaborative management and work with affordable housing owners and management companies within an assigned portfolio. New team members receive in‑depth training and ongoing professional development in both the affordable housing industry and general business skills.
Location: Nashville, TN.
Responsibilities
Perform detailed reconciliation of monthly voucher payments to property owners, communicating any deficiencies and required corrective actions.
Renew expiring Housing Assistance Payments contracts, understanding HUD requirements and collaborating with HUD, property owners, management agents, and attorneys.
Process annual contract rent adjustments, identifying complete package requirements, communicating any deficiencies, and preparing documentation.
Evaluate and approve owner's claims for reimbursement due to unpaid rent, tenant damages, and vacancies.
Maintain property files and records retention in accordance with HUD and corporate policy.
Develop and maintain good working relationships with cross‑functional teams, HUD, property owners, management agents, and attorneys.
Engage and respond to emails, Teams messages, and phone calls in a timely manner.
Consistently demonstrate the ability to accurately update all applicable systems immediately following the completion of required tasks.
Adhere to established timelines, input clear, accurate, and timely system notes as needed, and generate, understand, and utilize system reports.
Proactively continue learning and understanding different HUD program requirements as outlined in HUD handbooks, guidebooks, notices, and operational manuals.
Become proficient and efficient in identifying issues and assessing their impact on core task processing, developing solutions.
Required Qualifications
Bachelor's degree required, or significant relevant experience in lieu of a degree (Bachelor's preferred).
At least 2 years’ experience with regulatory control or compliance in a professional office or corporate environment.
Professional, organized, and able to manage multiple tasks with varying deadlines.
Proficiency with Microsoft Office, especially Excel and Word.
Strong written and oral communication skills.
Desire to work in a team environment.
Proven ability to accurately and timely complete tasks within established timelines and quality standards.
Proven ability to understand, interpret, and apply written policies and procedures.
Strong customer service skills.
Capacity to learn from past experiences and apply lessons to future circumstances.
Ability to multi‑task, be self‑motivated, and proactive.
Desired Qualifications
3‑5 years of experience processing tasks in a compliance or regulatory environment.
Compensation Estimated range: $38,800.00 – $70,300.00.
Benefits
Competitive compensation.
Comprehensive insurance options.
Matching contributions through the 401(k) plan and the share purchase plan.
Paid time off for vacation, holidays, and sick time.
Paid parental leave.
Learning opportunities and tuition assistance.
Wellness and well‑being programs.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending on the specific assignment and/or level of U.S. government security clearance held. Depending on role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not disclose or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
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