Job Description
GotWorX, Inc. Is currently seeking Customer Service Associates for our client based in the Miramar area.
This is a Temp-Hire job opportunity for the right candidate. Client is currently offering a salary range of $12-$14 pay rate depending on experience, plus a benefits package one perm employee!
Responsibilities:
Summary of description. Data Entry Create a positive client experience by understanding and meeting client needs quickly, professionally and accurately. Answer calls and respond to emails Provide customers with general service information Handle customer inquiries both telephonically and by email Research required information using available resources Be able to maintain confidentiality with shared information Capable of handling issues and complaints and providing solution to the customers Identify and escalate priority issues. Update existing customer information in database systems Route calls to appropriate resource if issue cannot be resolved at call center Follow up customer calls where necessary Document all call information according to standard operating procedures Complete call logs Greet customers warmly and ascertain problem or reason for calling Listen and respond appropriately to customer including the use of techniques to diffuse escalating situations Utilize computer technology to handle high call volumes Compile reports on overall customer satisfaction Review client applications submitted on the OEL Family Portal by families seeking VPK and School Readiness Services, and accurately determine their eligibility for said services. Handle escalated calls requiring additional assistance Track responses to wait list funding notifications issued Monitor call volume consistently and coordinate available resources to maintain optimal level of handled calls. Assist Supervisor with distribution of workload, daily schedules and completion of special projects.
Job Requirements
2 years of customer service experience Must be able to work in a fast paced environment
GotWorX, Inc. Is committed to equal employment opportunity to all qualified persons without regard to race, color, creed, religion, age, gender, national origin, ancestry, marital status, disability or any other protected status
Contact this Branch
Amanda Levine
1354 SE 17th Street, Fort Lauderdale, FL 33316
954-686-6180 FTL@gotworxstaffing.com Connect on Facebook Connect on X Connect on LinkedIn Connect on Google+
GotWorX Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
GotWorX, Inc. Is currently seeking Customer Service Associates for our client based in the Miramar area.
This is a Temp-Hire job opportunity for the right candidate. Client is currently offering a salary range of $12-$14 pay rate depending on experience, plus a benefits package one perm employee!
Responsibilities:
Summary of description. Data Entry Create a positive client experience by understanding and meeting client needs quickly, professionally and accurately. Answer calls and respond to emails Provide customers with general service information Handle customer inquiries both telephonically and by email Research required information using available resources Be able to maintain confidentiality with shared information Capable of handling issues and complaints and providing solution to the customers Identify and escalate priority issues. Update existing customer information in database systems Route calls to appropriate resource if issue cannot be resolved at call center Follow up customer calls where necessary Document all call information according to standard operating procedures Complete call logs Greet customers warmly and ascertain problem or reason for calling Listen and respond appropriately to customer including the use of techniques to diffuse escalating situations Utilize computer technology to handle high call volumes Compile reports on overall customer satisfaction Review client applications submitted on the OEL Family Portal by families seeking VPK and School Readiness Services, and accurately determine their eligibility for said services. Handle escalated calls requiring additional assistance Track responses to wait list funding notifications issued Monitor call volume consistently and coordinate available resources to maintain optimal level of handled calls. Assist Supervisor with distribution of workload, daily schedules and completion of special projects.
Job Requirements
2 years of customer service experience Must be able to work in a fast paced environment
GotWorX, Inc. Is committed to equal employment opportunity to all qualified persons without regard to race, color, creed, religion, age, gender, national origin, ancestry, marital status, disability or any other protected status
Contact this Branch
Amanda Levine
1354 SE 17th Street, Fort Lauderdale, FL 33316
954-686-6180 FTL@gotworxstaffing.com Connect on Facebook Connect on X Connect on LinkedIn Connect on Google+
GotWorX Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.