The Garden District Hotel
Description
Front Desk Agent
Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to be the first point of contact for visitors and to contribute to the smooth operation of our hotel.
Key Responsibilities
Greet and welcome guests upon arrival, ensuring a positive first impression
Check guests in and out efficiently using the hotel management system
Handle guest inquiries, requests, and complaints professionally and promptly
Manage reservations, cancellations, and modifications accurately
Provide information about hotel amenities, local attractions, and services
Maintain accurate records of guest information and billing details
Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
Uphold hotel policies and procedures to ensure safety and security
Skills and Qualifications
High school diploma or equivalent; additional hospitality training is a plus
Proven experience in customer service or front desk operations preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency with hotel management software and MS Office Suite
Ability to remain calm and professional in high-pressure situations
Flexibility to work various shifts, including evenings, weekends, and holidays
We foster a welcoming and inclusive environment where team members are valued and encouraged to grow. Join us to be part of a vibrant team dedicated to delivering exceptional guest experiences and advancing your career in the hospitality industry.
#J-18808-Ljbffr
Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to be the first point of contact for visitors and to contribute to the smooth operation of our hotel.
Key Responsibilities
Greet and welcome guests upon arrival, ensuring a positive first impression
Check guests in and out efficiently using the hotel management system
Handle guest inquiries, requests, and complaints professionally and promptly
Manage reservations, cancellations, and modifications accurately
Provide information about hotel amenities, local attractions, and services
Maintain accurate records of guest information and billing details
Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
Uphold hotel policies and procedures to ensure safety and security
Skills and Qualifications
High school diploma or equivalent; additional hospitality training is a plus
Proven experience in customer service or front desk operations preferred
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Proficiency with hotel management software and MS Office Suite
Ability to remain calm and professional in high-pressure situations
Flexibility to work various shifts, including evenings, weekends, and holidays
We foster a welcoming and inclusive environment where team members are valued and encouraged to grow. Join us to be part of a vibrant team dedicated to delivering exceptional guest experiences and advancing your career in the hospitality industry.
#J-18808-Ljbffr