Third Way Health, Inc.
Client Performance Partner
Third Way Health, Inc., Los Angeles, California, United States, 90079
Third Way Health ( www.thirdway.health ) is on a mission to make healthcare easier to access, easier to deliver, and more human. We partner with healthcare organizations to help patients get the care they need while reducing the administrative burden placed on clinicians, staff, and care teams.
By combining technology with high‑touch services, including AI-enabled agents, scheduling technology, and operational support. We help healthcare organizations improve patient access, reduce no‑shows, and operate more efficiently. Our work sits at the intersection of access, experience, and operational performance, supporting both patients and the teams who care for them.
We believe that sustainable improvement in healthcare comes from long‑term partnerships grounded in trust, transparency, and measurable outcomes. Our team works closely with providers, payers, and other healthcare organizations across the country to deliver real‑world impact at scale, so clinicians can focus on care, patients can access services more easily, and healthcare systems can work better for everyone.
About the role The Client Performance Partner is responsible for owning the performance, satisfaction, and growth of a portfolio of customers. This role blends strategic account management, operational execution, and commercial growth, ensuring our services deliver measurable value while uncovering opportunities to expand our partnerships.
This is a highly cross‑functional role suited for someone who is analytical, relationship‑oriented, and excited to have a meaningful impact in a company that's at the cutting edge of healthcare innovation. You will serve as the primary point of accountability for your accounts, working closely with Operations, Sales, and Product to drive outcomes.
Compensation $130,000 - $150,000 OTE
Core Objectives
Increase customer satisfaction and protect revenue through proactive issue detection
Drive account expansion and recurring revenue growth
Support the development of a scalable, metrics‑driven account management function
Key Responsibilities Strategic Relationship Management
Build trusted relationships with customer executives and operational leaders
Own overall account strategy, retention, and renewal readiness
Lead monthly check‑ins and bi‑annual executive business reviews
Performance & Value Realization
Analyze performance data to assess outcomes, trends, and ROI
Translate results into clear executive‑level narratives
Identify opportunities to optimize service delivery for customer impact and profitability
Revenue Growth & Expansion
Identify, position, and execute expansion opportunities aligned to customer objectives
Partner with Sales on commercial strategy and upsell execution
Track expansion pipeline and account growth metrics
Cross‑Functional Leadership
Partner with Operations, Product, and Sales to ensure alignment and execution
Surface operational risks, workflow changes, or staffing issues that may impact performance
Advocate internally for customer‑specific needs and priorities
Process & Scale
Help operationalize account planning, KPI tracking, and Salesforce reporting
Contribute to scalable AM playbooks and standardized engagement models
Qualifications
4+ years experience in consulting, account management, partnerships, or business development
Experience working with medical practices or payers preferred
Strong executive presence and ability to manage complex stakeholder environments
Data‑driven, with comfort in performance analysis and reporting
Highly organized, proactive, and comfortable in a fast‑paced startup
Willingness to travel for customer meetings
The opportunity to directly improve the healthcare experience for hundreds of thousands of patients and healthcare teams
A dynamic, high growth organization with ongoing development opportunities
A multicultural environment with offices in 2 countries
Competitive Benefits package (incl. healthcare, vision, and dental insurance)
Unlimited PTO for vacation, sick and mental health days – we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
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By combining technology with high‑touch services, including AI-enabled agents, scheduling technology, and operational support. We help healthcare organizations improve patient access, reduce no‑shows, and operate more efficiently. Our work sits at the intersection of access, experience, and operational performance, supporting both patients and the teams who care for them.
We believe that sustainable improvement in healthcare comes from long‑term partnerships grounded in trust, transparency, and measurable outcomes. Our team works closely with providers, payers, and other healthcare organizations across the country to deliver real‑world impact at scale, so clinicians can focus on care, patients can access services more easily, and healthcare systems can work better for everyone.
About the role The Client Performance Partner is responsible for owning the performance, satisfaction, and growth of a portfolio of customers. This role blends strategic account management, operational execution, and commercial growth, ensuring our services deliver measurable value while uncovering opportunities to expand our partnerships.
This is a highly cross‑functional role suited for someone who is analytical, relationship‑oriented, and excited to have a meaningful impact in a company that's at the cutting edge of healthcare innovation. You will serve as the primary point of accountability for your accounts, working closely with Operations, Sales, and Product to drive outcomes.
Compensation $130,000 - $150,000 OTE
Core Objectives
Increase customer satisfaction and protect revenue through proactive issue detection
Drive account expansion and recurring revenue growth
Support the development of a scalable, metrics‑driven account management function
Key Responsibilities Strategic Relationship Management
Build trusted relationships with customer executives and operational leaders
Own overall account strategy, retention, and renewal readiness
Lead monthly check‑ins and bi‑annual executive business reviews
Performance & Value Realization
Analyze performance data to assess outcomes, trends, and ROI
Translate results into clear executive‑level narratives
Identify opportunities to optimize service delivery for customer impact and profitability
Revenue Growth & Expansion
Identify, position, and execute expansion opportunities aligned to customer objectives
Partner with Sales on commercial strategy and upsell execution
Track expansion pipeline and account growth metrics
Cross‑Functional Leadership
Partner with Operations, Product, and Sales to ensure alignment and execution
Surface operational risks, workflow changes, or staffing issues that may impact performance
Advocate internally for customer‑specific needs and priorities
Process & Scale
Help operationalize account planning, KPI tracking, and Salesforce reporting
Contribute to scalable AM playbooks and standardized engagement models
Qualifications
4+ years experience in consulting, account management, partnerships, or business development
Experience working with medical practices or payers preferred
Strong executive presence and ability to manage complex stakeholder environments
Data‑driven, with comfort in performance analysis and reporting
Highly organized, proactive, and comfortable in a fast‑paced startup
Willingness to travel for customer meetings
The opportunity to directly improve the healthcare experience for hundreds of thousands of patients and healthcare teams
A dynamic, high growth organization with ongoing development opportunities
A multicultural environment with offices in 2 countries
Competitive Benefits package (incl. healthcare, vision, and dental insurance)
Unlimited PTO for vacation, sick and mental health days – we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
#J-18808-Ljbffr