Location:
Annapolis Junction, MD Clearance Required:
TS/SCI with Poly Telework:
No
We are seeking a Service Desk Analyst to provide responsive support, resolve issues, and ensure smooth IT operations. This role is customer-facing, requiring strong communication skills and the ability to troubleshoot complex technical issues.
Responsibilities
Act as first-line support for incoming technical requests and incidents.
Troubleshoot and resolve issues across multiple systems and applications.
Escalate incidents when necessary and ensure timely resolution.
Manage tickets using Jira and document resolutions.
Maintain up-to-date technical knowledge to improve resolution times.
Collaborate with team members, administrators, and specialists to address complex issues.
Qualifications
With Technical BS:
1+ years of experience
Strong problem-solving, communication, and incident management skills.
Familiarity with ITSM tools and user support best practices.
Benefits
100% employer-paid medical and dental insurance for employees
401(k) contributions with up to 10% match and 3% safe harbor
4 weeks annual leave, 11 federal holidays, and an additional day each year of employment
Fully paid maternity leave and 2 weeks paid parental leave
Up to $5,250/year in tuition reimbursement or $5,000/year for conferences, training, or self-study
8 hours of paid volunteer time annually
Flexible schedules and some remote opportunities
$500/year for gym memberships, exercise gear, or wellness programs
Interested candidates should submit a current resume and any relevant certifications.
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.
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Annapolis Junction, MD Clearance Required:
TS/SCI with Poly Telework:
No
We are seeking a Service Desk Analyst to provide responsive support, resolve issues, and ensure smooth IT operations. This role is customer-facing, requiring strong communication skills and the ability to troubleshoot complex technical issues.
Responsibilities
Act as first-line support for incoming technical requests and incidents.
Troubleshoot and resolve issues across multiple systems and applications.
Escalate incidents when necessary and ensure timely resolution.
Manage tickets using Jira and document resolutions.
Maintain up-to-date technical knowledge to improve resolution times.
Collaborate with team members, administrators, and specialists to address complex issues.
Qualifications
With Technical BS:
1+ years of experience
Strong problem-solving, communication, and incident management skills.
Familiarity with ITSM tools and user support best practices.
Benefits
100% employer-paid medical and dental insurance for employees
401(k) contributions with up to 10% match and 3% safe harbor
4 weeks annual leave, 11 federal holidays, and an additional day each year of employment
Fully paid maternity leave and 2 weeks paid parental leave
Up to $5,250/year in tuition reimbursement or $5,000/year for conferences, training, or self-study
8 hours of paid volunteer time annually
Flexible schedules and some remote opportunities
$500/year for gym memberships, exercise gear, or wellness programs
Interested candidates should submit a current resume and any relevant certifications.
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.
#J-18808-Ljbffr