Petco
Overview
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong with 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We are focused on purpose-driven work and believe what’s good for pets, people and our planet is good for Petco. Position Overview: As an Operations Specialist in Animal Care, you will ensure proper animal care and husbandry for all companion animals and aquatic life in the Pet Care Center (PCC). You will be the primary resource for animal care and maintenance, support the PCC’s budgeted sales and shrink goals, and help execute merchandising and inventory strategies across the PCC. You will work closely with the sales team to meet the needs of guests and their pets, and you will contribute to a positive, welfare-focused Pet Care Center team culture. Responsibilities
Maintain a high level of knowledge of companion animal and aquatic care; advocate for animal welfare. Ensure all companion animals and aquatic life in the PCC receive appropriate care, complete maintenance tasks, incident reports, and hourly health checks as required. Process register transactions to create a great guest experience; support the selling model and guest interactions. Stock, price, and present merchandise to create an engaging guest presentation. Complete and apply training programs; educate other PCC partners in animal care and maintenance. Promote teamwork, inclusion, and collaboration; adhere to operational guidelines, policies, and procedures. Evaluate guest inquiries and escalate to the Leader on Duty as needed; act as a primary resource for guests and PCC partners on animal education and care. Order companion animals, aquatic life, supplies, and merchandise in partnership with the sales team to maximize sales, margin, and inventory. Analyze inventory data and identify improvement opportunities; perform routine housekeeping to maintain the PCC’s professional image. Ensure proper handling and documentation for relinquished and adopted animals; verify maintenance tasks per schedules; participate in inventory counts. Adhere to safety and loss prevention procedures; perform additional duties as required or assigned. Other Essential Duties
UTILIZE SELLING BEHAVIORS : Provide an amazing guest experience by applying selling behaviors within our Sales Model. CONTRIBUTE TO A SAFE ENVIRONMENT : Maintain safety protocols; partner, guest, and pet safety is the priority. BE A PART OF A COLLABORATIVE CULTURE : Collaborate to support the health and wellness needs of pets. ENGAGE IN YOUR CAREER : Participate in developmental programs to support growth. Basic Qualifications
Minimum of one year of experience caring for companion animals and aquatic life. Strong knowledge of companion animals and aquatic life; aptitude for sales techniques. Professional appearance and demeanor; genuine interest in animal care. Good interpersonal and verbal communication skills for interactions with the public, PCC partners, leaders, and external veterinary partners. Certification
Completion and maintenance of the Petco Animal Care Certification program is required. Education/Skills
High school diploma or equivalent (GED); ability to demonstrate proficiency in mathematics and basic accounting relationships; strong communication skills. Supervisory Responsibility
Ensure PCC is opened/closed in accordance with policies and procedures; promote safety procedures for partners, guests, and pets. Work Environment
Most duties indoors; occasional outdoor activities for guest carryouts and veterinary visits. This role requires bending, kneeling, moving merchandise up to 50 pounds, and standing for long periods. Flexible schedule including evenings and weekends may be required to meet PCC needs. Equal Opportunity Employer
Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Compensation
Pay range: $13.00 – $22.00 per hour. Starting Rate: $16.00 per hour.
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Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong with 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We are focused on purpose-driven work and believe what’s good for pets, people and our planet is good for Petco. Position Overview: As an Operations Specialist in Animal Care, you will ensure proper animal care and husbandry for all companion animals and aquatic life in the Pet Care Center (PCC). You will be the primary resource for animal care and maintenance, support the PCC’s budgeted sales and shrink goals, and help execute merchandising and inventory strategies across the PCC. You will work closely with the sales team to meet the needs of guests and their pets, and you will contribute to a positive, welfare-focused Pet Care Center team culture. Responsibilities
Maintain a high level of knowledge of companion animal and aquatic care; advocate for animal welfare. Ensure all companion animals and aquatic life in the PCC receive appropriate care, complete maintenance tasks, incident reports, and hourly health checks as required. Process register transactions to create a great guest experience; support the selling model and guest interactions. Stock, price, and present merchandise to create an engaging guest presentation. Complete and apply training programs; educate other PCC partners in animal care and maintenance. Promote teamwork, inclusion, and collaboration; adhere to operational guidelines, policies, and procedures. Evaluate guest inquiries and escalate to the Leader on Duty as needed; act as a primary resource for guests and PCC partners on animal education and care. Order companion animals, aquatic life, supplies, and merchandise in partnership with the sales team to maximize sales, margin, and inventory. Analyze inventory data and identify improvement opportunities; perform routine housekeeping to maintain the PCC’s professional image. Ensure proper handling and documentation for relinquished and adopted animals; verify maintenance tasks per schedules; participate in inventory counts. Adhere to safety and loss prevention procedures; perform additional duties as required or assigned. Other Essential Duties
UTILIZE SELLING BEHAVIORS : Provide an amazing guest experience by applying selling behaviors within our Sales Model. CONTRIBUTE TO A SAFE ENVIRONMENT : Maintain safety protocols; partner, guest, and pet safety is the priority. BE A PART OF A COLLABORATIVE CULTURE : Collaborate to support the health and wellness needs of pets. ENGAGE IN YOUR CAREER : Participate in developmental programs to support growth. Basic Qualifications
Minimum of one year of experience caring for companion animals and aquatic life. Strong knowledge of companion animals and aquatic life; aptitude for sales techniques. Professional appearance and demeanor; genuine interest in animal care. Good interpersonal and verbal communication skills for interactions with the public, PCC partners, leaders, and external veterinary partners. Certification
Completion and maintenance of the Petco Animal Care Certification program is required. Education/Skills
High school diploma or equivalent (GED); ability to demonstrate proficiency in mathematics and basic accounting relationships; strong communication skills. Supervisory Responsibility
Ensure PCC is opened/closed in accordance with policies and procedures; promote safety procedures for partners, guests, and pets. Work Environment
Most duties indoors; occasional outdoor activities for guest carryouts and veterinary visits. This role requires bending, kneeling, moving merchandise up to 50 pounds, and standing for long periods. Flexible schedule including evenings and weekends may be required to meet PCC needs. Equal Opportunity Employer
Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Compensation
Pay range: $13.00 – $22.00 per hour. Starting Rate: $16.00 per hour.
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