Overview
At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™, and SanDisk® Professional brands. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage. Responsibilities
Work cross-functionally between Technical Support, Supply Chain, Pricing, Legal, and Product Marketing organizations within the company to meet customers’ needs Manage the relationship with the account - including contract manufacturers, distributors, and end customer Drive customer revenue and shipments to the goals of the account and company Manage the internal and external communication regarding the account, ensuring alignment and consistency within WD and externally to the customer; be available, responsive, and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc., even if after normal business hours Coordinate customer pricing and rebate communication, and ensure correct rebates are paid on time to the customers Manage the product lifecycle by account: product list, product roadmap, product launch, qualification, End of Life Schedule and host various technology and business meetings on weekly & quarterly basis Manage meeting preparation, including creating pre-meeting documents and scheduling pre-meetings for internal review and alignment prior to facing the customer Manage meeting logistics including travel for customer engagements; map customer relationships and identify areas for improvement; manage historical and current revenue, PB, and unit shipment data for the account Qualifications
REQUIRED Bachelor’s degree in a related field 5-7 years of account management experience or equivalent experience Understand market conditions and how they affect WD and the customer Understand the customer legal contracts and terms in place Understand the supply chain process from WD to the end customer, identify areas of concern as they arise, and escalate when necessary Skills
Exceptional customer service and communication skills, with the ability to explain complex technical concepts to all levels of users Strong problem-solving and analytical skills Proven troubleshooting skills in customer-facing environments Strong desire and ability to learn new products and technologies Additional Information
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Know Your Rights: Workplace Discrimination is Illegal poster. Our pay transparency policy is available here. Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 1/16/2025 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline. Compensation & Benefits Details
An employee’s pay position within the salary range may be based on several factors including but not limited to education, qualifications, certifications, and experience; skills, ability, knowledge of the job; performance, contribution and results; geographic location; shift; internal and external equity; and business and organizational needs. The salary range is the range of possible compensation for this role at the time of this posting. We may pay more or less than the posted range and this range is applicable for jobs in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned. You may be eligible to participate in Western Digital’s Short Term Incentive Plan (STI) or the Sales Incentive Plan (SIP) which provide incentive awards based on Company and individual performance. You may also be eligible for the Long-Term Incentive (LTI) program, which may include restricted stock units (RSUs) or cash equivalents, subject to plan terms. Not all roles are eligible for LTI or equity, and RSU awards are subject to standard terms and conditions. We offer a comprehensive benefits package including paid vacation and sick leave, medical/dental/vision insurance, life, accident and disability insurance, flexible spending accounts, employee assistance program, other voluntary benefits, tuition reimbursement, transit benefits, employee stock purchase plan, and 401(k) plan. Note:
No amount of pay is considered wages or compensation until earned, vested, and determinable. The availability of bonuses, commissions, benefits, or other compensation is determined at the Company's discretion. Notice To Candidates:
Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer. If you encounter such requests, please report them to the Western Digital Ethics Helpline or compliance@wdc.com.
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At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™, and SanDisk® Professional brands. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage. Responsibilities
Work cross-functionally between Technical Support, Supply Chain, Pricing, Legal, and Product Marketing organizations within the company to meet customers’ needs Manage the relationship with the account - including contract manufacturers, distributors, and end customer Drive customer revenue and shipments to the goals of the account and company Manage the internal and external communication regarding the account, ensuring alignment and consistency within WD and externally to the customer; be available, responsive, and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc., even if after normal business hours Coordinate customer pricing and rebate communication, and ensure correct rebates are paid on time to the customers Manage the product lifecycle by account: product list, product roadmap, product launch, qualification, End of Life Schedule and host various technology and business meetings on weekly & quarterly basis Manage meeting preparation, including creating pre-meeting documents and scheduling pre-meetings for internal review and alignment prior to facing the customer Manage meeting logistics including travel for customer engagements; map customer relationships and identify areas for improvement; manage historical and current revenue, PB, and unit shipment data for the account Qualifications
REQUIRED Bachelor’s degree in a related field 5-7 years of account management experience or equivalent experience Understand market conditions and how they affect WD and the customer Understand the customer legal contracts and terms in place Understand the supply chain process from WD to the end customer, identify areas of concern as they arise, and escalate when necessary Skills
Exceptional customer service and communication skills, with the ability to explain complex technical concepts to all levels of users Strong problem-solving and analytical skills Proven troubleshooting skills in customer-facing environments Strong desire and ability to learn new products and technologies Additional Information
Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Know Your Rights: Workplace Discrimination is Illegal poster. Our pay transparency policy is available here. Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Based on our experience, we anticipate that the application deadline will be 1/16/2025 (3 months from posting), although we reserve the right to close the application process sooner if we hire an applicant for this position before the application deadline. If we are not able to hire someone from this role before the application deadline, we will update this posting with a new anticipated application deadline. Compensation & Benefits Details
An employee’s pay position within the salary range may be based on several factors including but not limited to education, qualifications, certifications, and experience; skills, ability, knowledge of the job; performance, contribution and results; geographic location; shift; internal and external equity; and business and organizational needs. The salary range is the range of possible compensation for this role at the time of this posting. We may pay more or less than the posted range and this range is applicable for jobs in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future. If your position is non-exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned. You may be eligible to participate in Western Digital’s Short Term Incentive Plan (STI) or the Sales Incentive Plan (SIP) which provide incentive awards based on Company and individual performance. You may also be eligible for the Long-Term Incentive (LTI) program, which may include restricted stock units (RSUs) or cash equivalents, subject to plan terms. Not all roles are eligible for LTI or equity, and RSU awards are subject to standard terms and conditions. We offer a comprehensive benefits package including paid vacation and sick leave, medical/dental/vision insurance, life, accident and disability insurance, flexible spending accounts, employee assistance program, other voluntary benefits, tuition reimbursement, transit benefits, employee stock purchase plan, and 401(k) plan. Note:
No amount of pay is considered wages or compensation until earned, vested, and determinable. The availability of bonuses, commissions, benefits, or other compensation is determined at the Company's discretion. Notice To Candidates:
Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer. If you encounter such requests, please report them to the Western Digital Ethics Helpline or compliance@wdc.com.
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