CSN Collision
About CSN Collision
CSN Collision safely repairs more than 200,000 vehicles a year, helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like-new condition. Since 2002, CSN has grown to become the leader in collision repair with over 400 collision repair centres across Canada, the USA, and Italy.
Summary
The role of the Production Coordinator is to manage the repair process from start to finish. As a Production Coordinator, you will work with all departments within the collision facility to facilitate efficient repairs. Your main responsibility is to ensure a safe, high-quality, and efficient repair process.
Primary Objectives of the Role
Coordinate repairs from start to finish.
Maintain a sense of urgency to meet targets.
Adapt to changing priorities and moving targets.
Keep technician staff efficient, track efficiencies, and ensure optimal work distribution.
Provide technicians with necessary resources to proceed with repairs.
Plan scheduled repairs proactively, ensuring parts are staged, and paint codes are selected.
Collaborate with all departments for smooth repair flow.
Understand performance KPIs such as Touch Time and Cycle Time.
Focus on process improvements to eliminate bottlenecks.
Conduct production or pitch meetings to set expectations and guide repair flow.
Prioritize repairs to meet shop targets.
Assist with supplements following shop policies.
Research repairs against OEM procedures and provide documentation to technicians.
Hold regular meetings with front-end staff to update on work-in-progress and manage delays.
Engage estimators with the technical team to improve estimating skills.
Monitor shop safety and ensure compliance with health and safety guidelines.
Maintain shop cleanliness and proper disposal of hazardous materials.
Conduct quality control at various stages of repair to ensure adherence to estimates.
Assist with scheduling to balance workload.
Ensure vehicles are stored safely, covered, and locked as required.
Arrange sublets like calibrations, tinting, PDR, wheel alignments, and film applications.
Identify opportunities for advanced repair planning (ARP).
Technical Knowledge
Utilize Mitchell Connect and Audatex software.
Understand the repair process flow.
Deep knowledge of OEM procedures.
Knowledge of health and safety guidelines.
Qualifications and Experience
Up-to-date compliance training (AODA, WHMIS, Worker Health and Safety, Workplace Violence and Harassment, PIPEDA).
Experience with Mitchell Connect and Audatex (additional systems can be added).
2-3 years in automotive or collision repair industry.
Valid Class 5 Driver's License.
Knowledge of insurance DRP practices.
I-CAR training (specific type needed) is an asset.
Proficiency in Microsoft Office and relevant software.
Professional appearance and CSN ambassador qualities.
Experience with advanced repair planning systems.
Disclaimer:
This job description may not include all duties and responsibilities and may evolve as CSN grows. CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration regardless of protected characteristics. We are committed to an inclusive, accessible environment. If accommodations are needed during recruitment or interviews, please inform us. At CSN Collision, we seek passionate, skilled, individuals eager to join a collaborative, high-performing team. This posting helps us build a pipeline of talented professionals for future opportunities. If your background aligns, a team member will contact you when suitable. By applying, you join our talent community, allowing us to connect when the right opportunity arises. Thank you for your interest in CSN Collision. We look forward to potentially working together.
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This job description may not include all duties and responsibilities and may evolve as CSN grows. CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration regardless of protected characteristics. We are committed to an inclusive, accessible environment. If accommodations are needed during recruitment or interviews, please inform us. At CSN Collision, we seek passionate, skilled, individuals eager to join a collaborative, high-performing team. This posting helps us build a pipeline of talented professionals for future opportunities. If your background aligns, a team member will contact you when suitable. By applying, you join our talent community, allowing us to connect when the right opportunity arises. Thank you for your interest in CSN Collision. We look forward to potentially working together.
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