O'Reilly Auto Parts
Overview
Join to apply for the
Parts Specialist
role at
O'Reilly Auto Parts . The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Responsibilities
Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise. Assist managers and/or installer service specialists in serving professional customers as needed and directed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, looking up parts and quoting prices, and offering related items and the Low-Price Guarantee. Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions accurately. Process exchanges and returns for credit in accordance with company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc. Perform daily operational tasks such as preparing merchandise returns for shipment to the distribution center, assisting with stock adjustments and inventory cycle counts. Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements. Perform in-store services for customers where allowed by state and local laws (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.). Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company requirements). All other duties as assigned. Skills / Education / Knowledge / Experience / Abilities
Required: Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly, and professional customer service. Must be able to multitask, handling customers on the phone and in the store at the same time. Desired: Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service. ASE certification. Fluency in multiple languages (Spanish is highly desired). Benefits
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age, veteran status, or disability, or any other protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation and position details.
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Join to apply for the
Parts Specialist
role at
O'Reilly Auto Parts . The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Responsibilities
Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise. Assist managers and/or installer service specialists in serving professional customers as needed and directed. Complete assigned company training relevant to the position. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, looking up parts and quoting prices, and offering related items and the Low-Price Guarantee. Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions accurately. Process exchanges and returns for credit in accordance with company policies and procedures. Address and resolve customer complaints in a friendly manner. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc. Perform daily operational tasks such as preparing merchandise returns for shipment to the distribution center, assisting with stock adjustments and inventory cycle counts. Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements. Perform in-store services for customers where allowed by state and local laws (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.). Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company requirements). All other duties as assigned. Skills / Education / Knowledge / Experience / Abilities
Required: Ability to quickly match alphanumeric sequences. Ability to provide outstanding, friendly, and professional customer service. Must be able to multitask, handling customers on the phone and in the store at the same time. Desired: Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service. ASE certification. Fluency in multiple languages (Spanish is highly desired). Benefits
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age, veteran status, or disability, or any other protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation and position details.
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