Dealership Site by TracTru
Overview:
As a Service Advisor at Kaige Kubota, you’ll be the link between our customers and the service department. You’ll play a critical role in coordinating repairs, managing work orders, and ensuring a smooth and transparent experience for both our technicians and customers. Your communication and organizational skills will help keep our shop efficient and our customers satisfied. Responsibilities:
Greet customers and listen to their service needs. Create and manage work orders in our dealership management system. Communicate clearly with technicians regarding needed repairs and timelines. Provide updates to customers throughout the repair process. Prepare and explain estimates, invoices, and warranty coverage. Schedule appointments and coordinate service workflow. Ensure that all documentation, inspection forms, and photos are accurate and complete. Maintain a clean and professional front desk and customer area. Requirements/Skills:
Strong organizational skills and attention to detail. Excellent communication and customer service skills. Familiarity with equipment terminology and repair processes is a plus. Ability to multitask in a fast-paced environment. Basic computer skills and experience using service software. Punctuality, professionalism, and teamwork are essential. Deliver excellent service and build customer trust. Ensure timely and accurate handling of service requests and documentation. Work closely with technicians and parts department to streamline repairs. Represent Kaige Kubota in a professional and respectful manner. Be proactive in learning equipment systems and improving processes. Equipment & Brands You’ll Support:
Kubota
: tractors, excavators, skid steers, compact track loaders, RTVs, mowers Land Pride
: implements and attachments (cutters, box blades, tillers, augers, etc.) Walker Mowers
: coordination of full service and repairs ECHO
: handheld and small engine tools GMG, Snorkel, Xtreme, Genie & JCB
: lifts and rental fleet equipment Allmand & ELGI
: light towers, generators, air compressors Health, Dental, Vision Insurance | Paid Time Off | Employee Discount | Professional Development Assistance
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As a Service Advisor at Kaige Kubota, you’ll be the link between our customers and the service department. You’ll play a critical role in coordinating repairs, managing work orders, and ensuring a smooth and transparent experience for both our technicians and customers. Your communication and organizational skills will help keep our shop efficient and our customers satisfied. Responsibilities:
Greet customers and listen to their service needs. Create and manage work orders in our dealership management system. Communicate clearly with technicians regarding needed repairs and timelines. Provide updates to customers throughout the repair process. Prepare and explain estimates, invoices, and warranty coverage. Schedule appointments and coordinate service workflow. Ensure that all documentation, inspection forms, and photos are accurate and complete. Maintain a clean and professional front desk and customer area. Requirements/Skills:
Strong organizational skills and attention to detail. Excellent communication and customer service skills. Familiarity with equipment terminology and repair processes is a plus. Ability to multitask in a fast-paced environment. Basic computer skills and experience using service software. Punctuality, professionalism, and teamwork are essential. Deliver excellent service and build customer trust. Ensure timely and accurate handling of service requests and documentation. Work closely with technicians and parts department to streamline repairs. Represent Kaige Kubota in a professional and respectful manner. Be proactive in learning equipment systems and improving processes. Equipment & Brands You’ll Support:
Kubota
: tractors, excavators, skid steers, compact track loaders, RTVs, mowers Land Pride
: implements and attachments (cutters, box blades, tillers, augers, etc.) Walker Mowers
: coordination of full service and repairs ECHO
: handheld and small engine tools GMG, Snorkel, Xtreme, Genie & JCB
: lifts and rental fleet equipment Allmand & ELGI
: light towers, generators, air compressors Health, Dental, Vision Insurance | Paid Time Off | Employee Discount | Professional Development Assistance
#J-18808-Ljbffr