Financecolombia
Qualifications:
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Fluency in Spanish.
Proficiency in ADP/CDK software.
Physical Requirements and Surroundings:
Spend time indoors in air-conditioned areas and outdoors in a shop setting.
Physical activities include sitting, standing, walking, bending, twisting, stooping, kneeling, and squatting on a regular basis.
Ability to lift over 50 lbs infrequently.
Reaching, overhead lifting, climbing stairs, repetitive hand/finger movements, grasping, pushing, and pulling on a regular basis.
General Expectations:
Ensure customer satisfaction and determine daily and monthly requirements by asking questions and listening.
Attend meetings, maintain proficiency with repair orders, and meet productivity standards.
Review daily, weekly, and monthly actions to optimize time and effectiveness.
Stay informed about industry terminology and technological changes.
Comply with applicable laws and company policies, including confidentiality agreements.
Participate in performance management and foster positive employee interactions.
Work weekend hours as required.
Job-Specific Expectations:
Estimate costs and completion dates, communicate with customers, and analyze progress for efficiency and quality.
Delegate tasks considering technician skill levels and utilize resources effectively.
Verify parts, pricing, and labor details before closing repair orders.
Accurately describe customer concerns and work with management to maintain an effective service department.
Produce accurate repair estimates and handle warranty items appropriately.
Proficiently use service computer systems and manage repair orders for warranty, customer-paid, and internal repairs.
Handle customer complaints empathetically and provide excellent service.
Greet customers courteously, conduct telephone transactions efficiently, and inform customers of delays or additional work.
Follow up on repeat repairs and set realistic customer expectations.
#J-18808-Ljbffr
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Fluency in Spanish.
Proficiency in ADP/CDK software.
Physical Requirements and Surroundings:
Spend time indoors in air-conditioned areas and outdoors in a shop setting.
Physical activities include sitting, standing, walking, bending, twisting, stooping, kneeling, and squatting on a regular basis.
Ability to lift over 50 lbs infrequently.
Reaching, overhead lifting, climbing stairs, repetitive hand/finger movements, grasping, pushing, and pulling on a regular basis.
General Expectations:
Ensure customer satisfaction and determine daily and monthly requirements by asking questions and listening.
Attend meetings, maintain proficiency with repair orders, and meet productivity standards.
Review daily, weekly, and monthly actions to optimize time and effectiveness.
Stay informed about industry terminology and technological changes.
Comply with applicable laws and company policies, including confidentiality agreements.
Participate in performance management and foster positive employee interactions.
Work weekend hours as required.
Job-Specific Expectations:
Estimate costs and completion dates, communicate with customers, and analyze progress for efficiency and quality.
Delegate tasks considering technician skill levels and utilize resources effectively.
Verify parts, pricing, and labor details before closing repair orders.
Accurately describe customer concerns and work with management to maintain an effective service department.
Produce accurate repair estimates and handle warranty items appropriately.
Proficiently use service computer systems and manage repair orders for warranty, customer-paid, and internal repairs.
Handle customer complaints empathetically and provide excellent service.
Greet customers courteously, conduct telephone transactions efficiently, and inform customers of delays or additional work.
Follow up on repeat repairs and set realistic customer expectations.
#J-18808-Ljbffr