Richelieu Hardware Limited
Customer Service / Inside Sales - Closets Specialist
Richelieu Hardware Limited, Fort Myers, Florida, United States, 33916
Pay Competitive
Location: Fort Myers/Florida
Employment type: Full-Time
Job Description
Req#: fk0x86w Company Overview Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 130,000 product offerings, 106 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that passionately serves over 100,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry. Since 1968, Richelieu understands the significance and impact of a strong set of
Core Values . Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership. These values are what allow us to achieve our
Mission : to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces. Our Opportunity We are currently seeking a Customer Service Representative to join our team of professionals. Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube. Key Responsibilities Answer phone calls from customers placing orders as well as provide sales quotes Work closely alongside outside sales representatives with customer orders and quotes Assist walk-in customers in the showroom with questions and order placement Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom Research product solutions for customers to solve field-project issues Hours of operation are Monday to Friday, day shift only. What We Are Looking For Related experience in a similar position Knowledge of closet design, closet components, or building materials experience a plus Developed customer service, problem-solving, and project management skills Team-oriented, shows initiative Strong sense of drive and creativity AS400 experience preferred but not mandatory High School graduate, some college courses preferred Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks Compensation and Benefits Competitive market-based hourly pay rate plus commission Group insurance program (medical, dental, vision, life, disability, etc.) Employee Stock Purchase Plan with employer matching 401(K) with employer matching Paid vacation and holidays
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Req#: fk0x86w Company Overview Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 130,000 product offerings, 106 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that passionately serves over 100,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry. Since 1968, Richelieu understands the significance and impact of a strong set of
Core Values . Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership. These values are what allow us to achieve our
Mission : to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces. Our Opportunity We are currently seeking a Customer Service Representative to join our team of professionals. Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube. Key Responsibilities Answer phone calls from customers placing orders as well as provide sales quotes Work closely alongside outside sales representatives with customer orders and quotes Assist walk-in customers in the showroom with questions and order placement Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom Research product solutions for customers to solve field-project issues Hours of operation are Monday to Friday, day shift only. What We Are Looking For Related experience in a similar position Knowledge of closet design, closet components, or building materials experience a plus Developed customer service, problem-solving, and project management skills Team-oriented, shows initiative Strong sense of drive and creativity AS400 experience preferred but not mandatory High School graduate, some college courses preferred Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks Compensation and Benefits Competitive market-based hourly pay rate plus commission Group insurance program (medical, dental, vision, life, disability, etc.) Employee Stock Purchase Plan with employer matching 401(K) with employer matching Paid vacation and holidays
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