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Location: Plano, TX (8181 Communications Parkway, Plano) (Onsite)\nDuration: Long Term Contract The shifts will start early morning, be

","descriptionText","Relationship Specialist E-Solutions Marketing & Communications Relationship Specialist Location: Plano, TX (8181 Communications Parkway, Plano) (Onsite) Duration: Long Term Contract The shifts will start early morning, be","shortDescription","Relationship Specialist

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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[511,525,537,548,560],{"_429":428,"_433":512,"_452":453,"_444":513,"_243":514,"_440":515,"_427":428,"_111":516,"_431":194,"_432":194,"_454":453,"_442":517,"_425":518,"_455":519,"_430":118,"_477":520,"_460":521,"_479":516,"_480":517,"_482":522,"_484":523,"_486":524},["D",1770397200000],"CapeTalent","Overview

(2) Learning Facilitator (Onsite in Plano, TX) - (FinTech SaaS)\nCapeTalent isn’t your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future.\nContract Details

Duration: 6 months (high probability of extension) with a start date of February 2026\n40 hrs/week @ $55-$60 hr (C2C or 1099), based on experience\nOnsite in Plano, TX\n9–5pm EST/CST/MST/PST with heavy Slack communication\nLaptop Provided\nAbout the Contract

We are adding to the existing team of 3 Facilitators with this new 4 Facilitator contract role with a global FinTech leader supporting their enterprise level suite of financial products while keeping a customer-first mindset.\nAbout the Role

We are seeking a dynamic and engaging Learning Facilitator to deliver high-impact training and coaching for contact center and customer experience professionals. This role combines live facilitation, in-person delivery, and learner coaching to ensure participants master the skills and behaviors that drive world-class service performance.\nWhat You’ll Do

Deliver instructor-led classroom and virtual sessions on product training / knowledge, customer service, communication skills, empathy, and systems navigation along with internal platforms.\nFacilitate onboarding and upskilling programs for call center agents (CX Training) and team leads.\nCreate an inclusive, engaging environment that encourages participation.\nUse role plays, call listening exercises, and simulations to build job-ready skills.\nProvide one-on-one and group coaching to reinforce eLearning content.\nObserve live or recorded calls and provide feedback to improve quality.\nTrack learner progress and assessment completion.\nRecommend improvements to content and delivery methods.\nWhat We’re Looking For

3–5 years’ experience facilitating training in CX / contact center or customer service environments.\nProven success coaching frontline employees.\nExperience with blended learning (ILT, VILT, eLearning).\nSkilled in facilitation tools (Zoom, Teams, Webex, Miro, etc.)\nExcellent communication and storytelling skills.\nCertification in facilitation, learning, or coaching (ATD, Kirkpatrick, ICF) is preferred.\nExperience in contact center operations, QA, or leadership is preferred.\nYou’ll Thrive in This Role If You

Communicate with energy and authenticity, making every session engaging and relatable.\nLove coaching others, giving clear, supportive feedback that builds confidence.\nAdapt quickly, staying calm and creative when plans or technology shift.\nEnjoy using digital tools, turning virtual sessions into interactive experiences.\nFocus on performance, connecting learning outcomes to real business results.\nCollaborate naturally, partnering across teams to drive continuous improvement.

#J-18808-Ljbffr\n","Overview

(2) Learning Facilitator (Onsite in Plano, TX) - (FinTech SaaS)\nCapeTalent isn’t your average staffing agency. We connect AI-forw...","(2) Learning Facilitator (Hybrid in Plano, TX) - (FinTech SaaS)","Plano, Texas, us, 75086",["B","2462374278"],"Work at CapeTalent","13 days ago","/jobs/2462374278-2-learning-facilitator-hybrid-in-plano-tx-fintech-saas","/jobs?keyword=CapeTalent","/jobs?location=Plano%2C+Texas%2C+us%2C+75086","/jobs?keyword=%282%29+Learning+Facilitator+%28Hybrid+in+Plano%2C+TX%29+-+%28FinTech+SaaS%29",{"_429":428,"_433":526,"_452":453,"_444":527,"_243":528,"_440":529,"_427":428,"_111":530,"_431":194,"_432":194,"_454":453,"_442":443,"_425":531,"_455":532,"_430":118,"_477":533,"_460":534,"_479":530,"_480":443,"_482":535,"_484":485,"_486":536},["D",1770948000000],"Auction.com","Sr. Buyer Experience Specialist (Customer Experience)

Plano, TX

Hybrid Schedule (4 days in office/1 day remote) Must reside in the DFW area\nPosition Summary\nThe Auction.com Buyer Experience Team is seeking a high-achieving and experienced customer support specialist looking to grow with a fast-paced, sales-driven team. This individual serves as the central point of contact for inbound customer inquiries.\nThe Sr. Buyer Experience Specialist will be responsible for providing an exceptional customer experience and increasing buyer spend through top-tier service and identifying customer needs. The Sr. Buyer Experience Specialist will work with all levels of the operations team to resolve issues promptly.\nThe Sr. Buyer Experience Specialist will play a crucial role in enhancing the purchasing experience for our buyers through our call center operations. Success in this role will be driven by the candidate's ability to 1) Establish credibility and trust with buyers, 2) Provide industry-leading client and customer service; and 3) Increase sales by identifying assets that meet buyers' needs. The ideal candidate will have experience in a call center environment, excellent communication skills and a strong background in customer service and support.\nResponsibilities/Duties:

Provide a professional and timely response to all customer/client inquiries in accordance with the company's policies and procedures. This includes complex and escalated issues.\nEngage with buyers to understand their needs, preferences, and feedback\nEngage with internal departments for service requests transferring of inquiries and knowledge sharing.\nManage daily tasks and track customer correspondence in systems for reporting and analysis.\nMeet or exceed defined performance expectations established for quality and service.\nKnowledge Skills and Abilities:

Possess knowledge of computer software programs such as but not limited to MS Office, MS Teams, Salesforce, and New Voice Media telecom.\nExcellent customer service skills.\nStrong time management and critical thinking skills.\nDetail oriented, flexible and multitask in a changing environment.\nStrong interpersonal and communication skills\nEducation/Experience:

Two to four years of customer interaction and service\nHigh school diploma or general equivalency\nBackground in a call center, mortgage servicing and or real estate preferred\nBilingual Spanish a plus\nWhat's in it for you:

Competitive pay, professional experience for your resume, a unique working environment (no office!), regular training opportunities for professional growth and development, employee recognition program, employee referral program, and eligibility to participate in the Auction.com 401k program. We also offer a competitive Travel Pay Policy to help compensate for personal vehicle usage, when applicable.\nAuction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by applicable law.

","Sr. Buyer Experience Specialist (Customer Experience)

Plano, TX

Hybrid Schedule (4 days in office/1 day remote) Must reside in th...","Customer Experience/Buyer Experience Specialist - Plano, TX",["B","2547512478"],"Work at Auction.com","7 days ago","/jobs/2547512478-customer-experience-buyer-experience-specialist-plano-tx","/jobs?keyword=Auction.com","/jobs?keyword=Customer+Experience%2FBuyer+Experience+Specialist+-+Plano%2C+TX",{"_429":428,"_433":538,"_452":453,"_444":539,"_243":540,"_440":541,"_427":428,"_111":542,"_431":194,"_432":194,"_454":453,"_442":517,"_425":543,"_455":544,"_430":118,"_477":533,"_460":545,"_479":542,"_480":517,"_482":546,"_484":523,"_486":547},["D",1770919200000],"ConnectedX Inc","Job Title:

Salesforce Marketing Cloud with strong integration experience.

Location:

Plano, TX

Duration:

Long Term.

Need someone local to plano, TX with atleast 12+ years of experience.

This position is based in Plano, TX, with a hybrid mix of some in-office time and some remote work.

Who we're looking for:

Salesforce Marketing Cloud Developer holds a critical role in identifying feature requirements, outlining the team's technical vision, and converting these elements into a comprehensive backlog for the development team. This individual is charged with providing technical leadership on customer communications platforms, fostering innovation, and assuring successful execution of requirements. Additionally, this role entails managing external SaaS providers and vendors to amplify our technical capabilities. The role demands a fusion of deep technical expertise, superior execution skills, and exceptional communication abilities to collaborate with cross-functional teams.

As the Technical Lead (TL) for a factory, this position requires an individual with robust technical engineering expertise in Salesforce Marketing Cloud. The TL will supervise the technical design of the communication lifecycle journeys and direct the factory's technological strategy. Collaborating closely with the Product Owner, Domain Architects, and Technology Domain Owners, the TL will be integral to assembling and maintaining a high-performing factory. They are tasked with aligning the team's technological proficiency with the product roadmap.

What you'll be doing:

Ensure efficient execution of overall product delivery by prioritizing, planning, and tracking sprint progress. This can include the development of shippable code.\nActively engages in product and business discussions with a technical eye for feasibility and adherence to overall roadmaps and architectural strategy.\nCollaborate with the Technical Domain Owner and Architects to identify appropriate technologies, and frameworks, and design robust and scalable solutions.\nCommunicate the technical vision, project progress, and potential roadblocks to stakeholders and team members.\nConduct a thorough analysis of the requirements to identify technical challenges, dependencies, and potential risks.\nDevelop and QA dynamic ADA-compliant HTML emails with personalized content using scripting languages such as AMPScript\nCreate, update, and maintain Email Journeys using Marketing Cloud Automation Studio\nWrite T-SQL queries to manipulate and transform CRM campaigns and reports\nTranslate business requirements into technical specifications and user stories, ensuring clarity and feasibility.\nProvide technical guidance and mentorship to the development team, promoting best practices and efficient coding standards.\nInfluence and establish software engineering best practices. Creating a framework of technical standards and procedures.\nWork as part of an agile scrum team to deliver business value.\nWhat you bring:

Bachelors in information technology (or higher).\nExperience with Salesforce Marketing Cloud (SFMC)\nExperience in Marketing Analytics.\nExperience in AXIOM is mandatory\nProficient with HTML, JavaScript, JSON, XML, email scripting languages (AMP Script preferred) and personalization strings\nDeep understanding of email KPIs, metrics, and reporting\nProven experience leading and mentoring a technical team.\nCollaborate effectively with cross-functional teams, including product management, design, quality assurance, and operations.\nRegularly contribute as a hands-on senior developer in the development, automation, testing, and environment management activities on Salesforce Marketing Cloud platform.\nIT experience playing a key role in full life cycle implementation and a proven record of timely, successful deliverables.\nSalesforce Marketing Cloud platform experience as an architect, product manager, or Senior Developer\nMarketing cloud implementation experience leveraging Email and Mobile Studio, Data Integrations using APIs and Salesforce connector, Automation, Journeys, and Interaction Studio.\nFamiliarity with systems integrations such as CRM, Data Loader and web analytics tools (Tableau Analytics preferred)\nRequired certification(s): = Marketing Cloud Email Specialist (Current)\nREST API analysis, design to get required data by communicating with external systems.\nFintech and Martech experience in large-scale implementations, with an emphasis on enterprise information systems across multiple functions\nAdded bonus if you have

Preferred Certifications: Marketing Cloud Consultant, Marketing Cloud Administrator\nCurrent knowledge of AMP scripting and programming languages, various business applications, state-of-the-art technology, and current trends in the computer industry.\nExperience working with event-driven architecture, and JavaScript.

","Job Title:

Salesforce Marketing Cloud with strong integration experience.

Location:

Plano, TX

Duration: