Customer Experience/Buyer Experience Specialist - Plano, TX
Auction.com, Plano, Texas, United States, 75023
Sr. Buyer Experience Specialist (Customer Experience)
Plano, TX
Hybrid Schedule (4 days in office/1 day remote) Must reside in the DFW area Position Summary The Auction.com Buyer Experience Team is seeking a high-achieving and experienced customer support specialist looking to grow with a fast-paced, sales-driven team. This individual serves as the central point of contact for inbound customer inquiries. The Sr. Buyer Experience Specialist will be responsible for providing an exceptional customer experience and increasing buyer spend through top-tier service and identifying customer needs. The Sr. Buyer Experience Specialist will work with all levels of the operations team to resolve issues promptly. The Sr. Buyer Experience Specialist will play a crucial role in enhancing the purchasing experience for our buyers through our call center operations. Success in this role will be driven by the candidate's ability to 1) Establish credibility and trust with buyers, 2) Provide industry-leading client and customer service; and 3) Increase sales by identifying assets that meet buyers' needs. The ideal candidate will have experience in a call center environment, excellent communication skills and a strong background in customer service and support. Responsibilities/Duties:
Provide a professional and timely response to all customer/client inquiries in accordance with the company's policies and procedures. This includes complex and escalated issues. Engage with buyers to understand their needs, preferences, and feedback Engage with internal departments for service requests transferring of inquiries and knowledge sharing. Manage daily tasks and track customer correspondence in systems for reporting and analysis. Meet or exceed defined performance expectations established for quality and service. Knowledge Skills and Abilities:
Possess knowledge of computer software programs such as but not limited to MS Office, MS Teams, Salesforce, and New Voice Media telecom. Excellent customer service skills. Strong time management and critical thinking skills. Detail oriented, flexible and multitask in a changing environment. Strong interpersonal and communication skills Education/Experience:
Two to four years of customer interaction and service High school diploma or general equivalency Background in a call center, mortgage servicing and or real estate preferred Bilingual Spanish a plus What's in it for you:
Competitive pay, professional experience for your resume, a unique working environment (no office!), regular training opportunities for professional growth and development, employee recognition program, employee referral program, and eligibility to participate in the Auction.com 401k program. We also offer a competitive Travel Pay Policy to help compensate for personal vehicle usage, when applicable. Auction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by applicable law.
Plano, TX
Hybrid Schedule (4 days in office/1 day remote) Must reside in the DFW area Position Summary The Auction.com Buyer Experience Team is seeking a high-achieving and experienced customer support specialist looking to grow with a fast-paced, sales-driven team. This individual serves as the central point of contact for inbound customer inquiries. The Sr. Buyer Experience Specialist will be responsible for providing an exceptional customer experience and increasing buyer spend through top-tier service and identifying customer needs. The Sr. Buyer Experience Specialist will work with all levels of the operations team to resolve issues promptly. The Sr. Buyer Experience Specialist will play a crucial role in enhancing the purchasing experience for our buyers through our call center operations. Success in this role will be driven by the candidate's ability to 1) Establish credibility and trust with buyers, 2) Provide industry-leading client and customer service; and 3) Increase sales by identifying assets that meet buyers' needs. The ideal candidate will have experience in a call center environment, excellent communication skills and a strong background in customer service and support. Responsibilities/Duties:
Provide a professional and timely response to all customer/client inquiries in accordance with the company's policies and procedures. This includes complex and escalated issues. Engage with buyers to understand their needs, preferences, and feedback Engage with internal departments for service requests transferring of inquiries and knowledge sharing. Manage daily tasks and track customer correspondence in systems for reporting and analysis. Meet or exceed defined performance expectations established for quality and service. Knowledge Skills and Abilities:
Possess knowledge of computer software programs such as but not limited to MS Office, MS Teams, Salesforce, and New Voice Media telecom. Excellent customer service skills. Strong time management and critical thinking skills. Detail oriented, flexible and multitask in a changing environment. Strong interpersonal and communication skills Education/Experience:
Two to four years of customer interaction and service High school diploma or general equivalency Background in a call center, mortgage servicing and or real estate preferred Bilingual Spanish a plus What's in it for you:
Competitive pay, professional experience for your resume, a unique working environment (no office!), regular training opportunities for professional growth and development, employee recognition program, employee referral program, and eligibility to participate in the Auction.com 401k program. We also offer a competitive Travel Pay Policy to help compensate for personal vehicle usage, when applicable. Auction.com is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected by applicable law.