Duke's Tire Pros
Automotive Service Advisor
Duke's Tire Pros, Wilmington, North Carolina, United States, 28412
Company Overview
At Tire Pros we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.
Benefits and Perks
Excellent Training and Development
Competitive Compensation
Friendly Work Environment
Top Tier Benefits
Job Summary Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.
Great growth and career opportunities.
Responsibilities
Promptly meets and greets customers
Determines the nature of customer problems; May make road test or visually inspect the vehicle
Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
Obtains customer approval for service before delivering order to service personnel
Reviews completed repairs or services performed with customers and collects payment
Maintains cleanliness of showroom and re-stocks display as needed
Performs daily cash/sales procedures at close of business day
Miscellaneous daily tasks required to complete the business day
Desired Qualifications
High School graduate or comparable vocational training
Knowledge of computerized sales and marketing software
Knowledge of auto/truck tire, lubrication and maintenance issues
Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
Preferred Experience:
2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment
Experience as a vehicle mechanic or lubrication technician
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Benefits and Perks
Excellent Training and Development
Competitive Compensation
Friendly Work Environment
Top Tier Benefits
Job Summary Advise and consult customers on vehicle service needs. Create repair orders for customers and communicate with the service department.
Great growth and career opportunities.
Responsibilities
Promptly meets and greets customers
Determines the nature of customer problems; May make road test or visually inspect the vehicle
Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
Obtains customer approval for service before delivering order to service personnel
Reviews completed repairs or services performed with customers and collects payment
Maintains cleanliness of showroom and re-stocks display as needed
Performs daily cash/sales procedures at close of business day
Miscellaneous daily tasks required to complete the business day
Desired Qualifications
High School graduate or comparable vocational training
Knowledge of computerized sales and marketing software
Knowledge of auto/truck tire, lubrication and maintenance issues
Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
Preferred Experience:
2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment
Experience as a vehicle mechanic or lubrication technician
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