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Holz Motors, Inc

Quick Lube Service Advisor

Holz Motors, Inc, Hales Corners, Wisconsin, United States, 53130

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About Us Holz Motors, located in Hales Corners, WI, is a family-owned dealership with a long-standing reputation for quality vehicles, exceptional service, and community commitment. We strive to make every customer a customer for life, believing that happy employees create happy customers. Every team member plays a vital role in our success, and we are committed to providing a supportive environment, opportunities for growth, and the same award-winning service our community has trusted for generations.

Position Overview As a Quick Lube Service Advisor, you will own our customers’ experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

Schedule

Monday through Friday: 7am to 6pm

Rotating Saturdays: 7am to 12:30 pm

Key Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently.

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance.

What We Offer

Medical and Dental Plan

$15k of Employer paid life insurance

Ancillary insurance products available- life, disability, critical illness, accident

Employee Assistance Program

401k plan and Profit Sharing

Paid Holiday and Vacation- vacation available right away and 2 weeks at 1 year.

Career advancement opportunities, promote from within

Employee vehicle purchase plans

Local event tickets- Brewers, Packers, Museum, Zoo

Proud community supporters of the Milwaukee Museum and Milwaukee Zoo

Discounts on products and services

Holz Motors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

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