Beth Israel Lahey Health
Office Assistant, Remote, 8am-5pm
Beth Israel Lahey Health, Peabody, Massachusetts, us, 01960
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Office Assistant, Remote, 8am-5pm
role at
Beth Israel Lahey Health .
Overview Provides administrative support to clinical practices and providers in their clinical practice, academic, research and administrative roles. Facilitates patient care through patient communication and scheduling.
Job Responsibilities
Answers and screens telephone calls, takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority.
Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol.
Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates them in clinical computer systems. Prepares and distributes routine reports.
Actively assists and supports licensed practitioners by queuing prescriptions for renewal.
Organizes and maintains files of correspondence and records. Follows up on pending matters. Recommends changes in office processes and procedures to improve efficiency and service.
Monitors and maintains standard office equipment and supply inventory.
Required Qualifications
High School diploma or GED required.
0–1 years related work experience required.
Experience with computer systems required, including web‑based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Must live in the New England Area.
Preferred Qualifications
Healthcare experience.
Competencies
Decision Making:
Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
Problem Solving:
Ability to address routine, somewhat repetitive problems solved by following clear directions and procedures and by identifying opportunities for process improvements.
Independence of Action:
Ability to follow precedents and procedures, set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
Written Communications:
Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications:
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge:
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work:
Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues and respecting team members.
Customer Service:
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service‑oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Sensory Requirements
Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity Physical Requirements
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time. Walking and standing required only occasionally.
Constant sitting, keyboard use, endurance—working up to 3‑4 hours without a break; frequent power grasping using one hand; occasional fine manipulation using one hand.
Pay Range $20.50 – $27.59 hourly. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
Company Requirements As a health care organization, Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
EEO Statement Equal Opportunity Employer/Veterans/Disabled.
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Office Assistant, Remote, 8am-5pm
role at
Beth Israel Lahey Health .
Overview Provides administrative support to clinical practices and providers in their clinical practice, academic, research and administrative roles. Facilitates patient care through patient communication and scheduling.
Job Responsibilities
Answers and screens telephone calls, takes accurate messages or directs the call to the appropriate person. Greets and directs patients, families, visitors, and staff. Responds to requests in a timely manner and provides clear, accurate information within the scope of knowledge and authority.
Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments. Schedules patient appointments utilizing scheduling tools and resources. Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
Obtains patient information and materials as needed from referral sources. Prepares patient records for clinical activities and maintains patient records for physicians. Acts as liaison with other departments and external customers in a calm and supportive manner. Handles confidential information appropriately and explains policies and procedures when necessary.
Collects co-payments from patients at point-of-service. Coordinates billing tickets for office visits and services following established procedures. Forwards all billing fee tickets according to the protocol to billing staff. Reconciles collections at the end of the business day per established protocol.
Maintains physicians' clinical and administrative schedules and calendars. Types correspondence, manuscripts and/or other documents. Transcribes letters and patient notes as needed for physicians and facilitates them in clinical computer systems. Prepares and distributes routine reports.
Actively assists and supports licensed practitioners by queuing prescriptions for renewal.
Organizes and maintains files of correspondence and records. Follows up on pending matters. Recommends changes in office processes and procedures to improve efficiency and service.
Monitors and maintains standard office equipment and supply inventory.
Required Qualifications
High School diploma or GED required.
0–1 years related work experience required.
Experience with computer systems required, including web‑based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Must live in the New England Area.
Preferred Qualifications
Healthcare experience.
Competencies
Decision Making:
Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.
Problem Solving:
Ability to address routine, somewhat repetitive problems solved by following clear directions and procedures and by identifying opportunities for process improvements.
Independence of Action:
Ability to follow precedents and procedures, set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations. Work progress is monitored by supervisor/manager.
Written Communications:
Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications:
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge:
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work:
Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues and respecting team members.
Customer Service:
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service‑oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Sensory Requirements
Close work (paperwork, visual examination), Monitor Use, Visual monotony, Visual clarity Physical Requirements
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time. Walking and standing required only occasionally.
Constant sitting, keyboard use, endurance—working up to 3‑4 hours without a break; frequent power grasping using one hand; occasional fine manipulation using one hand.
Pay Range $20.50 – $27.59 hourly. The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
Company Requirements As a health care organization, Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
EEO Statement Equal Opportunity Employer/Veterans/Disabled.
#J-18808-Ljbffr