AFL Telecommunications, LLC
Service Desk Technician (Quality -Focused | Ticket Ownership)
AFL Telecommunications, LLC, Duncan, South Carolina, United States, 29334
Service Desk Technician (Quality -Focused | Ticket Ownership)
Job Category : Information Technology
Requisition Number : SERVI008220
Posted : December 17, 2025
Full-Time
On-site
Locations Ridgeview Plant, SC 150 Ridgeview Center Dr Duncan, SC 29334, USA
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 11,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.
What We Offer
Flexible time off policy
401K Company match (up to 4% - dollar for dollar)
Professional development, training, and tuition reimbursement programs
Excellent medical, dental, vision, and life insurance policy options
Opportunities for career advancement with an industry leading company!
We are seeking a full time
Service Desk Technician
to join our corporate IT Service Desk at our corporate office in
Duncan, SC .
Why this role matters
At AFL, the Service Desk is the front door to IT — and we care deeply about Quality IT work. We are looking for an experienced technician who takes full ownership of issues and drives them to completion with strong troubleshooting, clear communication, and documentation that makes problems easier to solve next time — not just today.
What you will do
(Core Responsibilities)
Own end-user tickets from intake to resolution (walk-up, phone, email, portal)
Troubleshoot and resolve Windows, Microsoft 365, workstation/peripheral issues; validate fixes.
Keep tickets high-quality: clear notes, timely updates, and user-ready communication.
Turn learnings into FAQs and repeatable solutions; spot trends and reduce repeat issues.
Participate in an on-call rotation to support business needs outside standard hours.
Quality + Ownership Mindset
(Non‑Negotiable)
We are specifically looking for someone who approaches support like this: “If I needed help solving it today, how do I not need help tomorrow?” That means you own tickets to completion, communicate clearly throughout the lifecycle, and deliver validated fixes— not just quick closures. When you hit a dependency (permissions, access, tools, training), you take initiative to remove the blocker so you can solve it independently next time. You document the full story (what happened, what you tried, what worked) and turn what you learn into FAQs and repeatable solutions. The goal is simple: fewer repeat issues through strong troubleshooting, clean documentation, and continuous improvement.
What we are seeking
(Experienced)
3+ years in Service Desk / Help Desk / Desktop Support
Strong Windows workstation and end-user troubleshooting fundamentals.
Strong communication and documentation habits
Proven ownership mindset and desire to continuously improve.
Work Hours
This role supports a Monday–Friday service operation during normal business hours; start and end times may vary to support team coverage and business needs.
Participation in an on-call rotation is required, and occasional additional hours may be needed to support:
Special projects
Staffing shortages
Other business needs
Working Conditions
Physical, Sensory and Mental Requirements
Normal office environment
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Requisition Number : SERVI008220
Posted : December 17, 2025
Full-Time
On-site
Locations Ridgeview Plant, SC 150 Ridgeview Center Dr Duncan, SC 29334, USA
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $2B in revenue, and employ approximately 11,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.
What We Offer
Flexible time off policy
401K Company match (up to 4% - dollar for dollar)
Professional development, training, and tuition reimbursement programs
Excellent medical, dental, vision, and life insurance policy options
Opportunities for career advancement with an industry leading company!
We are seeking a full time
Service Desk Technician
to join our corporate IT Service Desk at our corporate office in
Duncan, SC .
Why this role matters
At AFL, the Service Desk is the front door to IT — and we care deeply about Quality IT work. We are looking for an experienced technician who takes full ownership of issues and drives them to completion with strong troubleshooting, clear communication, and documentation that makes problems easier to solve next time — not just today.
What you will do
(Core Responsibilities)
Own end-user tickets from intake to resolution (walk-up, phone, email, portal)
Troubleshoot and resolve Windows, Microsoft 365, workstation/peripheral issues; validate fixes.
Keep tickets high-quality: clear notes, timely updates, and user-ready communication.
Turn learnings into FAQs and repeatable solutions; spot trends and reduce repeat issues.
Participate in an on-call rotation to support business needs outside standard hours.
Quality + Ownership Mindset
(Non‑Negotiable)
We are specifically looking for someone who approaches support like this: “If I needed help solving it today, how do I not need help tomorrow?” That means you own tickets to completion, communicate clearly throughout the lifecycle, and deliver validated fixes— not just quick closures. When you hit a dependency (permissions, access, tools, training), you take initiative to remove the blocker so you can solve it independently next time. You document the full story (what happened, what you tried, what worked) and turn what you learn into FAQs and repeatable solutions. The goal is simple: fewer repeat issues through strong troubleshooting, clean documentation, and continuous improvement.
What we are seeking
(Experienced)
3+ years in Service Desk / Help Desk / Desktop Support
Strong Windows workstation and end-user troubleshooting fundamentals.
Strong communication and documentation habits
Proven ownership mindset and desire to continuously improve.
Work Hours
This role supports a Monday–Friday service operation during normal business hours; start and end times may vary to support team coverage and business needs.
Participation in an on-call rotation is required, and occasional additional hours may be needed to support:
Special projects
Staffing shortages
Other business needs
Working Conditions
Physical, Sensory and Mental Requirements
Normal office environment
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr